Most Helpful Customer Reviews
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1,103 of 1,122 people found the following review helpful:
5.0 out of 5 stars
It changed the way I watch TV, October 8, 2004
I read all the other reviews, good and bad before deciding to actually write one myself. TiVo has its problems, and while I'm tolerant, perhaps because of my own software engineering background, I can see how many people might not be.
To summarize my review up front. Despite the problems, TiVo has changed how I watch TV and my wife, very skeptical and tolerant of her 'geek' husband is also a total convert. If our TiVo dies, another one will be on order in 24 hours. We've had our TiVo for over 2 years and we wouldn't be without it.
Now let's get to the nitty gritty. We have one of the first of the Series 2 machines with a lifetime subscription and we did in fact have to exchange it early in it's life. Since then, we've had very few problems. Here they are.
The problems :
* The machine occasionally locks up and need to be rebooted. How often? Sometimes several times a week. Others, maybe less than once every few months.
* The machine occasionally reboots itself without warning. I'm still not sure if this is deliberate. It's never done it while recording or playing back a show, but it has done it while I was watching live TV, which is not necessarily detectable unless I'm time shifting. Things work great after the reboot, but it's a bit irritating if I'm time shifting live TV, which honestly is rare.
* Our first machine's hard drive died. We had decent service replacing the machine, however we did have to pay S&H. TiVo could certainly improve here, but the service WAS very acceptable.
The nits (design issues, IMO) :
* My favorite feature is turned off and hidden. This is setting the skip to 30 seconds. When watching live TV, hit select, play, select 30, select. This has to be reset every time you restart. I imagine this is not the default to prevent lawsuits from unhappy networks because I don't even watch their commercials sped up any more.
* I wish changing the channel didn't flush the 30 minute live TV buffer.
* I wish the buffer was 60 minutes.
The raves :
* My favorite feature. 30 second commerical skip (see above).
* I virtually never watch live TV any more. Channel surfing is DEAD in my household. My observation is that many people in other reviews complained about how slow the channel changing is. I guess this is true, even with the serial cable, but the whole point of the TiVo is to NOT have to change channels or watch live TV any longer.
Seriously, if you're intent on channel surfing, you won't get the point of a TiVo and it probably isn't for you. My father in law doesn't get our TiVo and it doesn't make sense for him or anyone else with a 30 second - 5 minute attention span. A DVR doesn't make sense for you at all. That doesn't denigrate your TV-watching style, it just means don't purchase a DVR.
If you're the sort who likes to change channels during the commcerical (I used to do that), TiVo doesn't make sense unless you change your habits. I have. I don't watch commercials either.
* I have managed to catch up on all my old TV series using season pass. This has been easy even when I'm not sure when the shows are because TiVo finds them on various channels and surfs to record them for me.
* Wishlists have turned up old hidden 2am gems that I like to watch occasionally. This is fun.. to catch on old movie or find a show with a favorite actor or topic.
* I thought at first that I had to watch everything my TiVo recorded. No way, that isn't the point. The point is to have a diverse set of wishlist items, season passes, and suggestions from selected from thumbs up and down information you input over time to always be able to watch if and when you decide to watch TV. That is empowering as I now choose what and when to watch.
* We're starting a family soon, and TiVo supports parental protection based on show ratings. We have it turned off right now, but when our children get old enough to hold a remote, that will be turned back on and customized to our preferences. That and we can skip commercials are powerful tools in our parental toolbox.
* You can network your TiVo and hook it up to your home network for updated TV listings via network instead of phone line and to play your family digital photo album on the TV as well as your collection of MP3's. If you have a stereo hooked up for movies, this is very nice.
* The user interface is pretty easy to use. Even install, while involving many steps is about as easy as one can make it given how many decisions must be made at the user's end (how did you hook it up? what kind of cable, satellite, etc? what channels do you get? and so on).
* You can hack your TiVo. There actually are some good reasons to do this.
1) It's cheap to add more hard disk space if you need it. I should do this soon.
2) Part of the process involves backing up the hard drive. If the hard drive in your TiVo dies, this means you have a backup and may be able to repair your current box (with a lifetime subscription in my case) instead of purchasing a new one.
3) Some people I know are also able to save video onto their computer and burn their own dvds. I considered this but decided against it for now because the quality isn't exciting, and the legality is questionable (although you can now purchase a TiVo/DVD burner combo that does the same thing).
Suggestions :
* Seriously consider hacking your TiVo once it's out of warantee at least to add your own warantee of a backup hard drive, even if you don't add hours to it. There are services that will do this for you if you pay them.
Alternatives :
* Replay - I haven't spent much time looking at Replay. Their approach has caused so many lawsuits, and they've been in and out of brankruptcy, I decided not to bother. People rave about it though.
* Ultimate TV - Microsofts offering. My brother-in-law enjoys his, but it's no longer available. What's out there still works and it seems to be a nice system.
* MythTV/FreeVo - these are free software systems that you can use to build your own computer into a TiVo live DVR that incorporate even more features like computer gaming and so on. I'm very interested as a software engineer and will probably build one (and have friends who have done so), but it's more of a hobbiest approach and you do have to constantly tinker to keep it running in excellent shape.
Final comments :
I love my TiVo. It has truly empowered me to watch what I want, when I want, and HOW I want. I don't watch commercials unless I really want to. TiVo suggestions have showed me that there really is worthwhile TV to watch (we watch a lot of FoodTV, Discovery, TLC, DIY, etc. type shows) available... more than I have time to watch. Thumbs up and thumbs down on various shows have really fine tuned what the TiVo records as a suggestion (only using available space).
It definitely has little quicks and problems. I could do without the occasional hangs and I'm always nervous that the hard drive might crash. TiVo probably could use better customer service although I have never had a problem. However, I use a lot of honey in my interactions with customer service people (I used to work in tech support) and almost always get better results than the irate grumpy people I know, even calling the same help lines.
The value has FAR exceeded the cost, IMO. Watching what I want when I want. Saving 15-20 minutes an hour and 7-10 minutes for half hour shows by skipping commercials is time I spend on other things. Watching more shows if I'm lazy, but more usually fixing up things around the house and getting projects done. Hopefully you will find the same, but at least you can make the decision informed in as much detail as I can give in this little space here.
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64 of 68 people found the following review helpful:
5.0 out of 5 stars
Tivo makes TV better, yes, but it's so much more, October 4, 2004
OK, let me say first that I'm not a Tivo employee. I'm just a Tivo user who can't say enough about this great little machine.
First, Tivo really will change the way you watch TV. Most people have a VCR and do at least some time-shifting. But it is a pain to record the VCR and deal with video tapes.
But with Tivo, you never have to mess with video tapes, everything's recorded on a large built-in hard drive in excellent quality digital video (MPEG 1).
With Tivo, you'll find that you watch what you want when you want (which is almost never when the network programmers want). And you will save a lot of time skipping quickly through commercials. Let me give you an example. Suppose you want to watch a one-hour show that starts at 8 p.m. Now, this one-hour show is really going to have 20 minutes of commercials. And you've got to give the kids their baths and get them to bed. So you start recording the show at 8 p.m., get the kids bathed and into bed, and start watching the show on Tivo at 8:20 (yes you can start watching a show even while it's still being recorded...try that with a VCR). Now as you're watching, every time there's a commercial you can skip through 90 seconds of commercial in about 5 seconds. So the upshot is you can still finish watching the show by 9 p.m. just as Tivo is finishing up the recording, and you've saved 20 minutes that you were able to spend with your kids instead. Multiply that kind of saving over a year, and you've acquired an enormous amount of quality time. And that's just one thing Tivo can do for you.
Another great thing is Season Pass. Like to watch ER every week, or Survivor, or really any series? Set up a Season Pass on Tivo (only takes a minute), and Tivo will record every episode, even in most cases if the network changes the time on you. This is because Tivo updates its program guide on a daily basis so is generally aware of any time changes the networks might make.
With Tivo Series 2 recorders, it also offers some additional cool features: multiple-room viewing (your Tivos need to be networked on your home wireless or wired network); music and photos (music and photos on your computer can be heard and viewed through your Tivo); and Tivo suggestions (if Tivo notices that your kids like to watch episodes of the Muppets, it will start recording similar programming automatically; you often can be pleasantly surprised by programs it records while you're away).
I could go on and on, but really now that you can get a Tivo for under $100 (after rebate), why not experience it yourself.
I recommend getting the 80-hour version. Even at the highest-quality video setting, you can get about 25 hours of programming.
Another thing that people don't realize is that you don't have to opt for the monthly service if you really just want to use Tivo like a VCR. When you first get it, you can go through "Guided Setup" and dial an 800 number to get the first month of programming data for free, but you are never forced to activate your service, and you can always record by time and channel.
However, I for one think the monthly service is well worth the $12.95 a month. You really do get a lot for the money.
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28 of 29 people found the following review helpful:
5.0 out of 5 stars
I Heart TiVo, December 13, 2005
I'm not going to sing the praises of TiVo, as many others have done so much more eloquently than I can. Suffice it to say, all the good stuff is true, and most of the bad stuff is blown out of proportion. Instead, I'll share some tips for squeezing every last ounce of enjoyment out of your TiVo:
- If you have broadband or DSL, get your TiVo hooked up to your home network. You no longer need a phone line for service updates, you can transfer recorded programs to a PC (with the free TiVo Desktop software), and you can access digital music and photos on your computer from your TiVo. For people who aren't quite ready to shell out for a media center PC, this is a cheap and more than adequate first step.
- As mentioned in the featured review, there are several ways to upgrade your TiVo hard drive without shelling out hundreds of dollars for a new receiver. (...). ***PLEASE NOTE: Opening your receiver will void your warranty, and you need to be comfortable handling internal PC components to perform the upgrade.*** That being said, it's an easy enough process and I've had no problems with my unit since the "operation". Some Google searching will lead you to the directions for this process - try "hinsdale tivo upgrade".
- Be diligent about rating programs, but be careful as well. The more you rate, the more on-point the suggestions are. Just be careful about being too enthusiatic in applying the thumbs-up. I made the mistake of giving two thumbs up to Law & Order, only to come back from a long weekend and find over a dozen episodes waiting for me. That's a little too much courtroom drama for my tastes.
- Don't let the lack of a handy phone line stop you from joining the TiVo revolution. There is a wireless phone adapter that will work with TiVo, and you can also use a wireless network adapter to connect to your home network (this is what I do). If you decide to go for the wireless netwrok, be sure to visit the TiVo site to see which adapter works with your particular model.
One thing I can say for sure, you won't regret your purchase!
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