Most Helpful Customer Reviews
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13 of 13 people found the following review helpful:
5.0 out of 5 stars
GREAT TV AND GREAT PRICE FOR FAMILYROOM, October 25, 2009
We wanted to replace our RPT Pioneer in our familyroom (55" screen)
There are three windows and many large screen TV's have screens with alot of glare. This was the best screen, picture and size for the price and it was a SONY.
We have always loved Sony. We purchased it online at Best Buy because it included delivery and Geek Squad Home Theatre Installation.
Bad news was that the Sony 55" we ordered went on sale for $200.00 less , the next day. I called Best Buy and asked for a Price Match representative. I asked because it was $200.00 less today should I cancel my order and just place a new order? She assured me that I would get the price match and if I cancelled my order I would lose my delivery date .
I SHOULD HAVE TRUSTED MY INSTINCTS AND NOT TRUSTED BEST BUY OR THEIR REPRESENTATIVES. I did not cancel my order and did call two more times last week to inquire about the Price Match, (it cannot be processed until your card is charged) TODAY I GET AN EMAIL THAT MY REQUEST FOR PRICE MATCH WAS DENIED BECAUSE IT WAS A "BUNDLE" PURCHASE AND I SHOULD HAVE KNOWN IT DID NOT QUALIFY!!!
TV was delivered yesterday and it is a beauty. We are now considering a possible upgrade. We will put this in our bedroom and get the 60 or 65 SONY for the Familyroom. The picture is great and we are still on the fence regarding Calibration. It looks great now!
BOTTOM LINE..DO NOT TRUST BEST BUY FOR YOUR PURCHASES. THEY DO NOT HAVE A PROBLEM WITH MISLEADING THEIR CUSTOMERS JUST TO MAKE THE SALE. WE WILL NOT PURCHASE ANYTHING FURTHER FROM BEST BUY. The only people who were straight with us were the third party delivery people who delivered the TV and set it up. They were great and did exactly what they promised.
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7 of 7 people found the following review helpful:
5.0 out of 5 stars
Sony KDLV-55V5100, November 4, 2009
The TV arrived 2 days prior of it's promised delivery time in perfect condition. The delivery drivers from Pilot Freight also set it up in short order. Thank you Amazon and Pilot for the excellent service. Immediately after delivery Dishnetwork installed the HD connection to it. It runs mostly still on the factory settings, although I found on the Internet a set of settings for it recommneded by an expert evaluator, but I did not attempt to follow those recommendations yet, because it is OK as it is. Also there was 1 available software update from Sony which I carried-out, just in case. The TV itself is working perfectly and provides a movie teather-like experience and I can even see it (MOST IMPORTANTLY) without my glasses on, from my normal viewing point about 9' away. The visibility aspect is very important to me because I no longer could see my trusty old 27"-er even with my glasses on. Before I received it, I was worrying that I purchased a TV too large for my small viewing room, but this fear was laid to rest after the first few minutes of viewing, because it's picture resolution is so good that I can stand next to it without experiencing any grainyness or any other optical problems. It appears that there is no TV too large!! Everything on the new TV is wonderful especially it's picture quality, and this is even more true in HD. It needed a real high speed HDMI cable though (Sony DLC-HD10HF) to uncork it's full potential, instead of the little inexpensive no name brand HDMI cable I first used to connect the TV to the DVR receiver. The possible quality exception is maybe it's overall sound quality, which is suprisingly enough inferior to my 11 year old Philips CRT TV. Interestingly enough the sound volume of a given HD channell is also much lower than the same of it's non HD counterpart, without any extra volume adjustment. The so called surround sound effect although modifies the sound is not to my liking either. Please consider all these sound issues one man's ears only! Therefore I am considering to add some extra speakers later on. The Sony HT-CT100 or 500 soundbar sytem respectively, come here to mind. These are designed for Bravia TV-s (Bravia Link). Too bad that these soundbar systems have no stock attachment to the KDLV model. Also mornings, when I first start it up, the DVR receiver or the TV or both, respond sluggishly only to the commmads of the remote for a minute or two. This is no longer apparent for the rest of the day. Originally I considered the Samsung LN 55B630 and/or the Sharp Aqous LC55E77U as possible other choices. The Sony KDLV being a new model this year also, is overall an excellent purchase especially considering the purchase price and the 12 month no interest payment terms from Amazon. Now if it only would provide a trouble free decade of service like my old Philips TV did I would be completely happy with it.
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25 of 32 people found the following review helpful:
3.0 out of 5 stars
Good product but bad delievery, October 9, 2009
The product is good but the guy who deliever did not even open the box and take it out. We late found out it was a openned box and then called Amazon customer service. They said they are willing to give $40 for that and I said it was too little since we don't know what would have been done on the tv and it cost more than $2000. Then he forward the call to the other department of Amazon and said they might give us better reimbursement but the lady at that department even said it was not their fault and would not compensate anything! I have to spend more than 30 minute to argue with them and mentioned that it should be some kind of white glove delievery and eventually get the $40 back. I am kind of afraid to place another order from Amazon!
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