I'm an Amazon Prime member, have been for years and have never had a single problem with receiving my packages, until this year when I started getting things delivered to me courtesy of LaserShip. The last three times I've ordered from Amazon the items I ordered were delivered late. This most recent time, I ordered some things on Dec. 6 and specified overnight delivery. By Dec. 10 I still hadn't received anything and LaserShip's "tracking" hadn't been updated in *days*. I called LaserShip and the only single explanation they could give me was that the items were "out for delivery" and that I would definitely receive them by the end of that day.
Of course, I never received anything. Later that night at 11 pm I called Amazon Customer Service and demanded a full refund as it was too late to have them overnight the items to me by that point. She cancelled the order and had the refund issued. The customer service rep I spoke with also said that they had been receiving a lot of complaints about LaserShip and that she would post my complaint as well to Amazon management.
Here's the kicker, three days after the order was cancelled and a full week after the order was placed, on Dec. 13, Lasership updated their shipping status for the first time to say that my items were delivered to my front door, which was a complete LIE. LaserShip is the most incompetent and flat out unprofessional company I have ever seen. Do a search on them and check out their yelp ratings, they're all in the 1 to 2 star range, with people stating the exact same problems that Amazon Prime subscribers have been having. They are a joke and so is Amazon's continued use of them even in the face of 2000+ complaints from their own customers.
This is not what I'm paying a Prime membership for and will be cancelling it. I've also stopped ordering from Amazon and started using other sites like Barnes and Noble, Overstock, etc. It's a shame as I've been a faithful Amazon customer for 10+ years. But as long as they continue to use that hack shipping company LaserShip they'll never get my business again. I'd also suggest people start emailing Amazon management and letting them know just how badly their customers are being treated.
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