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Prestige Shipping

Discussion moved to this forum by Amazon on Sep 16, 2010 6:14:24 PM PDT.

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Initial post: Jul 15, 2010 4:43:08 AM PDT
Yes, another one of those threads. I've recently had a couple items shipped by a company called Prestige Shipping. My last order shows delivered in my account, but it isn't. They happened to show up when my husband wasn't home for a brief time yesterday. They left a hang tag on the door that said they left the parcel in the rental office. It isn't a rental office. We live in a condominium. This is the second time they've done this, and I will be contacting THEM when I get home tonight. I don't want them leaving my packages at the realtor's offce. They're hardly ever there. It sort of makes having Prime, well, worthless.

Ironically, the brown truck delivers to neighbors and has delivered to us on a regular basis. I don't need no stinking Prestige shipping, Amazon! UPS is fine, and on the very few occasions I've had a problem with something, all I have to do is hand it back to the guy that makes the next delivery. They don't even make me go back to the UPS store!

Whine over. Unless this "other shipper" business turns out like the friends function foulup!

Posted on Jul 15, 2010 5:04:25 AM PDT
NoLongerHere says:
I wish they'd give you the option to choose which shipping company you want - I can't stand UPS, I think the drivers knock on the door as lightly as they can and then run away, so that I have to drive down to their warehouse and pick up my stuff. FedEx will leave my packages at my door, as will USPS, unless signatures are required. I won't use DHL out of principle.

In reply to an earlier post on Jul 15, 2010 5:11:29 AM PDT
My UPS driver honks the horn as he's pulling up at least five times, Then bangs on the door as loud as he can about five times, and If I don't anwser the door, he go's to the back door and yell's "UPS!!" at me several times. Want to trade drivers?

In reply to an earlier post on Jul 15, 2010 5:19:16 AM PDT
The UPS dirvers know me <blush>, and they know it's OK to knock or ring my bell and leave the package on the porch, whether I'm home or not. Some of them yell, some of them don't. Doesn't matter to me. I just want my stuff delivered to my home, on time. They don't have to HAND it to me.

Posted on Jul 15, 2010 5:29:33 AM PDT
Joe says:
Contact Amazon, and have the rep leave Shipping Feedback. These smaller carriers must love the money that amazon is pouring into their pockets, so hopefully money will make them change. Contacting the shipping carrier also works, when there is a habitual bad driver. but always call amazon and leave feedback.

In reply to an earlier post on Jul 15, 2010 5:29:51 AM PDT
NoLongerHere says:
LOL - yes! I watched mine come to the door, knock once, then jog back to his truck without even waiting for me to get to the door. As if I'm standing by my front door all day long waiting for his wimpy knock!

In reply to an earlier post on Jul 15, 2010 5:47:21 AM PDT
I'm contacting the carrier tonight and I already emailed Amazon. I just felt the need to vent. Thank you :)

In reply to an earlier post on Jul 15, 2010 6:37:20 AM PDT
Last edited by the author on Jul 15, 2010 6:39:05 AM PDT
Mikie says:
Contrarian opinion here regarding UPS. I've been an Amazon Prime member for at least the last four years and a frequent Amazon buyer, which equates to lotsa UPS deliveries!

I've spoken with several local UPS drivers and know they're under tremendous pressure to accomplish as many deliveries as possible, as quickly--and safely--as possible. So unless a package requires a signature, they'll deposit the package, knock/ring a doorbell to signify a delivery, then move on to the next stop.

Frankly, I believe they're being considerate to you by knocking lightly. And I suspect the alleged "run away" maneuver is to continue the route, not to avoid human contact.

I'd definitely contact the local UPS folks to ask why--if, as you imply, their folks don't leave >any< packages at your doorstep--they feel compelled to hold your packages hostage in their delivery vehicles/storage locations.

Bottom Line: In my experience, UPS does a terrific job delivering my Amazon goodies, and I very seldom have reason to complain. If I did have a problem--such as delivery personnel NEVER leaving packages on my doorstep without sound reason--I'd contact the UPS Home Office to learn why. And, no, I'm not a UPS shill or employee. Good luck resolving your issue.

In reply to an earlier post on Jul 20, 2010 9:52:56 PM PDT
TheLlamaBook says:

furthermore, why would they *want* to keep your packages? that's just extra liability and storage for them to pay.

Posted on Jul 23, 2010 3:54:35 AM PDT
S. Tucker says:
Prestige must be the dumbest company in the shipping business.

They couldn't find my 20 STORY LAKEFRONT condo building. They must have thought that big ugly thing blotting out Lake Erie was a jupiter monolith. They sent my $3 package back for non-existent address.

Why oh why oh why is Amazon using such a stupid company to deliver its packages?

In reply to an earlier post on Jul 23, 2010 5:03:01 AM PDT
I did write to Amazon customer service and told them if I had to put up with signature required every time Prestige shipped an item, I'd cancel my Prime. They emailed back and said they forwarded my concerns to the shipper.

I have two packages due today. One is being shipped by UPS. The other is being shipped by Prestige. I hope they read that email Amazon sent! Because if they didn't, someone is going to have a very bad day!

Posted on Jul 23, 2010 5:23:52 AM PDT
Ugh, this is just like A-1 Courier (which... strangely enough I haven't had a package by them in weeks... hmm). I live on a military base, and UPS, FEDEX and USPS can all drive onto the base and deliver to me without a problem. A-1 courier however does not have base privileges and I have to call the gate and the courier to make sure that they get on (I work all day... how else would I have the money to blow on Amazon). It really is a pain, especially if my message doesn't make it to the delivery driver as they will not go to the gate if they haven't spoken to me. I hope I don't start getting packages from this prestige company now. Good luck getting your stuff, I know how much it sucks when you are expecting something and it doesn't show.

Posted on Jul 23, 2010 5:40:48 AM PDT
J. Petersen says:
I had an awful experience with Prestige the other day. The delivery person left the package on my doorstep, when I went out to pick it up, it wasn't even mine, but a guy who lives about a mile away. I took it in and figured i'd just drive it down to him later. About 2 hours later, she comes back pounding on my door. She tells me she made a mistake and needs the other package back, swaps it out with my package and then leaves. About an hour later she comes back again pounding on my door because she needs to scan the box that she left since she made an error. I had to go dig through the garbage to find the box that I had already thrown away just so she could scan it.

The next delivery I had was supposed to be about 3 days later....the package has still not showed up and it's been about 10 days overdue now. Amazon was great about it, they had overnighted a new one to me, but the other one still shows as sitting about 10 miles from me without being delivered.

Posted on Jul 23, 2010 7:48:52 AM PDT
Prestige just delivered a package. They rang the doorbell and started to leave, but my husband answered. They told us the sales office said they would no longer accept packages. They shouldn't have to; it's a realtor's office, not a rental office. They also said they could leave packages without a signature as long as we gave them permission, and that they did see the message from Amazon on my behalf. I said, "You have permission. Thank you very much."

Kudos to Amazon CS for working with the shipper to straighten this out, and I am now happy with Prestige Shipping. They DID listen to this customer!

In reply to an earlier post on Jul 23, 2010 8:16:51 AM PDT
E. Soto says:
UPS FEDEX and USPS have certain guidelines regarding when and where they can leave packages. Shippers will also specify when certain packages can be left. What advantage would your UPS del man gain by walking to your door, knocking, only to return with your package to the hub for you to pick it up??? He's not getting a commision for packages he brings back. Trust me, he wants to get rid of as many packages as he can. He prefers to bring nothing back. Trust me on this one. FEDEX is the same way, but not always the exact same guidelines.

In reply to an earlier post on Jul 23, 2010 8:22:19 AM PDT
E. Soto says:
LOL, that's what they are directed to do. They have a certain time allowance (roughly about a minute) to walk to your door, call out UPS, leave the package in as safe a spot they can find, and punch in the board where they left it. It's not unusual for them to do about 150 stops a day. They really don't have time to shoot the breeze. do the math, if they just lose 45 seconds waiting for people to answer the door. it'll kill his day, and his manager will kill him. this is measured every day!!!

Posted on Jul 27, 2010 7:32:18 AM PDT
Kathy Warner says:
I've been having issues with Prestige Shipping as well - twice someone has come to the door wearing just shorts and a tank top. Driving a non-descirpt car (Kia Rondo) to deliver my packages. There is nothing to indicate who they are with. Today when he forced me to sign for the package. I asked why all of a sudden we now have to sign for packages. He said call Amamzon. I replied I did & they said we don't have to sign for packages if they are under a certain amt plus I asked where is his uniform. Who does he work for... He stared at me blankly.

I did nothing but take my package, close/lock the door and contacted Amazon. They said they would contact the shipping dept and alert them to the issue.

Posted on Jul 27, 2010 8:33:52 AM PDT
Rob says:
I have been buying products from Amazon for 10+ years and have never had a problem with shipping because UPS is AWESOME!

Prestige SUCKS!! First delivery by them supposedly 2 day PRIME shipping... never showed. After 2 weeks, Amazon CS was nice enough to overnight a replacement.

Now I see PRESTIGE came by yesterday at 4 pm... delivery attempted. I assume they will be back today to try again while I am at work. I guess I won't be getting this package either.

STAY with UPS!!

In reply to an earlier post on Jul 27, 2010 9:15:34 AM PDT
E. Soto says:
I have not had anything delivered Prestige, but if and when I do - I will discontinue my yearly prime shipping with amazon. Which I'm sure will result in less ordering from Amazon. I had a couple of bouts with HDL and that resulted in inquiring who would be making the delivery. we get what we pay for - or else.

In reply to an earlier post on Jul 27, 2010 9:31:39 AM PDT
I had a couple of bouts with HDL and that resulted in inquiring who would be making the delivery.

If you need your cholesterol medication quickly, a local pharmacy would be a better choice than any mail order pharmacy... and certainly a better choice than Amazon, even if you do choose one day delivery.

Posted on Jul 29, 2010 7:45:29 AM PDT
R. Spain says:
I live in Louisville, a major international UPS hub, and only a couple hours from two large Amazon warehouses (Campbellsville and Lexington), and my last package was delivered via Prestige. WWWWWHHHHHYYYYYY? If it gets shipped by UPS from one of those two warehouses (and they are 9 times out of 10) then I get my package within a few days of ordering, and this is with Free Super Saver Shipping. Now with this Prestige, someone I've never heard of until today, I wonder what it'll be like. From the posts above it doesn't look good.

Posted on Jul 29, 2010 7:58:01 AM PDT
RedClayRoad says:
Prestige has a curious business model. The drivers are all contractors and use their own vehicles. They are suppose to wear the company shirt but several times, drivers have come to the door with something that looked like they needed to be out raking the yard. Prestige saves Amazon big bucks but I think Amazon should re-evaluate the contract.

Posted on Jul 29, 2010 8:14:43 AM PDT
agentbeast says:
I had an Amazon order delivered by Prestige last week. While the order was delivered on time, the package was left about 40 feet from my front door door in the middle of the sidewalk! Now I live in a decent enough area that nobody is going to steal the thing but . . . how long can it possibly take to walk 40 ft and put the box by the front door, a minute? Prestige is fine for same day local business to business deliveries. It is not fine for business to home deliveries.

Posted on Jul 29, 2010 3:08:08 PM PDT
J Parker says:
I have had a couple of packages shipped via Prestige (I have them shipped to my workplace since no one is at home during the day), and had no problems whatsoever. I suspect some of the problems may be due to growing pains -- Amazon must have dramatically increased Prestige's business and I would assume they have rapidly increased the number of employees and contractors they have.

I have also had no problems with UPS over the years.

FedEx, however, has lost ALL my business. I've had expensive packages left at the door where people were home, packages come up missing, and the last time an urgent "next day" delivery somehow got "lost" -- FedEx gave me three different locations where the package was in a single conversation (it turns out it was in a fourth location). About the only way Amazon could lose my (considerable) business would be to start using FedEx.

In reply to an earlier post on Jul 29, 2010 5:08:07 PM PDT
My order shows as delivered today at 1:05 pm left on front porch,delivery adress is where I work and I was in the building at the time.There is no front porch.Have a tracking number and a phone number will have a piece of someones ass in the morning.We are a UPS and FEDX shipping center and every other carrier seems to have no trouble finding a rather large building with a large street number on our sign out front.
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