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Customer Discussions > Amazon Discussions Feedback forum

Only order numbered needed for return?

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Showing 1-7 of 7 posts in this discussion
Initial post: Apr 9, 2012 1:20:35 PM PDT
Ceridwen says:
I was wondering is the order number the only thing needed to return an item as a gift? If so I guess I should be shredding all my old order slips since someone picking thru my trash could return my new ipad and request a gift card refund instead of a refund to the original account. Sounds like a huge security hole. So is this really the case?

Posted on Apr 9, 2012 2:59:08 PM PDT
You said this was a gift to you? Shed your old order slips, your information is always in the computer with Amazon.

In reply to an earlier post on Apr 9, 2012 3:13:34 PM PDT
Ceridwen says:
No, this is not a gft to me. It's a hypothetical about a situation that would allow a thief with the order number to request a return, get a gift card for the amount. The money for the return goes to the thief. At that point I can either send the thing back (and I'm out the cost of the item) or pay for it again (I'm out the cost of the item).

Posted on Apr 9, 2012 4:23:10 PM PDT
I am quite sure that if Amazon has an order return number, they verify credit cards, etc. I don't believe Amazon makes refunds as a gift card. I am not sure what you are hypothetically saying or reality expressing.

Do you need to return an item? You are fretting too much and creating some wild scenarios. What is it that you are concerned about?

In reply to an earlier post on Apr 9, 2012 5:15:52 PM PDT
Ceridwen says:
How can they verify the purchasers card if it's returned as a gift? The recipient of the gift won't know it.

I know for a fact that they issue gift cards as refunds (I suspect it's to cover the case of the reciever of the gift not having an amazon account). All you need the order number and a refund is issued. Don't believe me? Read the policies. If the item wasn't marked as a gift then the refund is supposed to go to the purchaser, but that isn't always the case. If it is marked as a gift the refund is issued and they don't even notify the orginal purchaser.

Never mind it's easy to shred the packing slips. I'll just make sure I never mark any expensive purchase as a gift.

Posted on Apr 9, 2012 6:32:04 PM PDT
Amazon is not easy to swindle. But just to reassure you, ask Amazon.

You can Phone, Chat, or Email. But be very clear in your question if you ask them.

"How do I contact Customer Service"? The answer is actually very simple. Click the "Contact Us" button on the right side of any Help page ( and choose the "Phone", "Email", or "Chat".

It's as easy as that. Using the contact us form automatically tells the rep who you are and auto-locates your account before we call you so we can have all your information ready. This will help you save time having to confirm your security information, thus reducing the time you'll be on the phone with us.
We're open 24/7.

If you'd still rather call us directly, our numbers are:
U.S. and Canada: 1-866-216-1072
Spanish Support: 866-749-7538
International: 1-206-266-2992

In reply to an earlier post on Apr 9, 2012 7:24:33 PM PDT
If you send someone a gift, and they return it for a gift card, how does this affect you at all?

First, they're not going to get to use the credit until Amazon verifies the return has been made, and second, they know who's account the gift card gets put onto, and third, they know where anything bought with that gift card is being shipped.

But let's just say someone does manage to scam Amazon, get a gift card without actually returning the item, and then spends that gift card on something. How does this affect you? Why do you think Amazon would charge you, and not one of the credit cards on the account that used the gift card?
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Participants:  4
Total posts:  7
Initial post:  Apr 9, 2012
Latest post:  Apr 9, 2012

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