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Customer Discussions > Amazon Instant Video forum

5.1 surrround not working with instant video?

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Showing 1-25 of 424 posts in this discussion
Initial post: Jan 29, 2012 3:19:31 PM PST
Milton Lopez says:
I recently purchased an HD movie on VOD for the first time. I was happy to see that the audio was available in 5.1 surround. To my surprise the sound was only in stereo. Has this happened to anyone else?

In reply to an earlier post on Apr 3, 2012 9:59:14 PM PDT
[Deleted by the author on Apr 3, 2012 9:59:32 PM PDT]

In reply to an earlier post on Apr 12, 2012 7:36:23 AM PDT
S. Smith says:
Same issue here. I have watch several 5.1 movies and it's stereo only. Luckily these were all free Prime movies. I will not purchase any 5.1 titles until this is addressed.

Posted on Apr 22, 2012 5:16:02 PM PDT
I purchased Mission Impossible Ghost Protocol from Amazon Instant Video and it had a HD banner around the movie, however only got stereo and no 5.1 and I'm running through a PS3 with HDMI.

Posted on May 12, 2012 8:51:35 PM PDT
Last edited by the author on May 12, 2012 8:52:10 PM PDT
elisedevore says:
Same issues here. I purchased a series and it's been super annoying not having dialog through the center channel. First world problems for sure.

All the same, between the poor hd streaming quality and sound issues this will be the last thing I buy here till it's fixed....if something better hasn't come along in the mean time.

Posted on Jun 18, 2012 10:53:47 PM PDT
Yeah, so what the f? i just got Breaking Bad season 4. 20 bucks. And now i get to hear it in f'ing stereo? That will be my last video purchase from amazon and I will be cancelling my prime trial before it charges me the 80 bucks.

Posted on Aug 9, 2012 10:34:08 PM PDT
R. Curfman says:
I'm having the same problem. I have 5.1 when I watch Netflix or anything else on my PS3, but Amazon only plays in stero. Bummer!

Posted on Sep 10, 2012 7:25:41 PM PDT
knowbuddies says:
Same here. Amazon have a solution?

Posted on Sep 20, 2012 10:13:09 AM PDT
Last edited by the author on Sep 20, 2012 10:14:15 AM PDT
scruz says:
I've only tried one 5.1 title via instant video but I also got only stereo sound. Streamed to a PS3. Get 5.1 just fine from Netflix and Blu-ray disks.

Posted on Sep 26, 2012 3:49:23 PM PDT
Amazon???? Come on... Your instant video service is worthless for HD as most people who purchase an HD TV also have a 5.1 surround sound speaker setup. I do not have 5.1 for The Avengers HD.

Posted on Sep 26, 2012 5:16:57 PM PDT
NDanger says:
Noticing this as well with Breaking Bad season 5

Posted on Oct 9, 2012 10:43:27 PM PDT
Last edited by the author on Oct 12, 2012 3:22:36 PM PDT
I had the same problem with streaming Pacific on my PS3. I fixed the issue by going into the ps3 sound setting and checking all audio codecs.

Posted on Oct 17, 2012 4:04:37 AM PDT
Kid Scott says:
Same here.
I have purchased 2 HD movies so far. Although both movies state 5.1 surround through compatiable devices (which my XBOX360 qualifies as), I am only able to achieve stereo. I have adjusted several setting through my receiver (thinking it might be me setup), but 5.1 cannot be achieved. As stated thoughout several posts on this page, Netflix & other services (e.g. Micrsoft Zune) is able to achieve 5.1 surround with no issues.
Amazon has been "spot on" with everything it has to offer thus far. But this annoyance needs to be resolved.

Posted on Nov 10, 2012 7:00:03 PM PST
Keith Ardoin says:
same and BD all give me DD quality sound but Amazon Instant shows HD quality pic but only a pcm stream to my receiver. Very annoying when trying to watch movies and expecting 5.1.

In reply to an earlier post on Nov 11, 2012 8:05:22 AM PST
W. Accousti says:
What do we do about it? Does amazon moderate these posts or are we just preaching to the choir?

In reply to an earlier post on Nov 11, 2012 9:19:51 AM PST
I doubt they monitor this. Even asking tech support directly would probably result in them trying to troubleshoot the problem on the users end.

In reply to an earlier post on Nov 11, 2012 3:45:08 PM PST
R. Curfman says:
Yeah, I don't know. I haven't had the time or willpower to try to call them about it.

Posted on Nov 12, 2012 11:14:36 AM PST
Otter0911 says:
This issue is strange, I have a xbox 360 connected via ethernet and I get 5.1 with no prob

Posted on Nov 12, 2012 4:09:16 PM PST
Keith Ardoin says:
i sent support an email and their answer is to go into sound settings; audio output; choose HDMI (in my case); choose Manual; uncheck all boxes except thise labeled Dolby. It works !!!..i was able to get 5.1 sound when watching an amazon video.

In reply to an earlier post on Nov 12, 2012 4:27:07 PM PST
S. Lawrence says:
I assume the settings were in you receiver they had you change. I get 5.1 occasionally, but not very often. Thanks

In reply to an earlier post on Nov 12, 2012 5:12:48 PM PST
Keith Ardoin says:
These settings were on my PS3, sorry for leaving that detail out .

In reply to an earlier post on Nov 25, 2012 4:38:56 AM PST
Last edited by the author on Nov 25, 2012 4:43:50 AM PST
S. Smith says:
This is not a sure fix. This will definitley have your RX display that its getting a Digital signal but it does not mean the outcome will be 5.1. My friend tried this a while back and thought he had found the fix. He called me over and pointed out that it was working. I got him to get up and go stand at his center channel.. no sound. I have tested it on several, Full Metal Jacket being one, and it is a digital signal but still only stereo.

Posted on Dec 2, 2012 4:50:05 PM PST
Same issue here. I get DD 5.1 with Netflix on my PS3 and Roku, but not with Amazon instant video. What is the deal Amazon?

Posted on Dec 3, 2012 11:38:35 AM PST
Ryan Ellis says:
I have been frustrated by this too. No more purchases from them until its fixed.

Posted on Dec 6, 2012 12:58:58 PM PST
No 5.1 with Xbox 360 either... Come on Amazon!!!!!
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Participants:  158
Total posts:  424
Initial post:  Jan 29, 2012
Latest post:  3 days ago

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