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Customer Discussions > Amazon Instant Video forum

WTF is going on with movies I have purched no longer being accessable?

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Showing 26-42 of 42 posts in this discussion
In reply to an earlier post on Oct 25, 2011 9:28:23 AM PDT
Cypherdude says:
Thanks for the advice but it's too late. I was in a motel room and I wanted to see a movie. I already uninstalled Amazon's Unbox and I had some trouble removing it. I don't think I want to reinstall it because there's something wrong with their uninstall program. I don't want to screw up my laptop. I had to use Windows 7 System Restore to remove it. I had to delete Amazon's folders manually. I wasted the whole damn day with that and I never even saw the movie! Here's my post with more details: video on demand/ref=cm_cd_rvt_np?_encoding=UTF8&cdForum=Fx3EQAX98ED5WQ3&cdPage=1&cdThread=Tx3R3SUX2Q9W1BC

Next time I'll rent from BlockBuster. It's faster than waiting 3.5 hours for the download via the motel's 1 mb/s Wi-Fi.

Posted on Oct 27, 2011 12:53:37 PM PDT
Zorkel567 says:
So if I were to download my videos to my laptop, would I be able to place the videos on a flashdrive?

In reply to an earlier post on Oct 27, 2011 2:30:13 PM PDT
Maximus says:
Only if there was enough space 1.5 g to 2.5 g each movie. Basically a backup copy. You still you have to have a computer activated to view them. But yes.

Posted on Oct 27, 2011 2:30:45 PM PDT
Maximus says:
I would suggest a 1 tb external drive for a decent size collection

In reply to an earlier post on Oct 27, 2011 3:28:14 PM PDT
AnAmazonFan says:
I wish this were true but there are a couple of movies that I haven't had a chance to get back "Marley & Me" and "The Day the Earth Stood Still" -- in two years! I gave up looking for them and the caliber of movie wasn't a great loss. Otherwise, I would be really mad. As other posts indicate, download the movie as soon as you can to be safe. I went back and took the time to download my "on-line library." I am really worried about the Kindle Fire since it will rely heavily on cloud storage!

In reply to an earlier post on Oct 28, 2011 7:02:12 AM PDT
Maximus says:
I have been doing this for years and is true lol. call them and tell customer service what your going through. They will fix it.

In reply to an earlier post on Oct 30, 2011 3:09:56 PM PDT
Yes but how long to download a 44 to 45 hour season????

Posted on Oct 30, 2011 3:55:13 PM PDT
Maximus says:
start it at night and let it run . will be done when you wake up. That is a lot of data. It is gonna take a long time lol

Posted on Nov 29, 2011 4:47:20 AM PST
invisiblgirl says:
There's a ton of movies that suddenly aren't accessible - it's like they've lost rights to a whole distributor. I was going to watch some of the movies on my Wish List over Thanksgiving and all of the movies were no longer available. There is no digital version of those movies ('How to Train Your Dragon' and 'MacGruber' are two examples) available at all.

Posted on Nov 30, 2011 10:33:01 PM PST
C. Fernandes says:
I'm so pissed!!! I ordered a rental for the first season of Entourage and got my email confirmation. I did this at work. I got home, opened my video library and nothing was there. So through Amazon, I search for the show, clicked on it and got a message 'Due to our licensing agreements this video is currently not available for purchase or rental.' Then I went to my email to try to access the show that way. Same message. I want my money back.

Posted on Apr 6, 2012 11:40:20 AM PDT
M. Trinidad says:
Amazon is gay, i rented a movie on the roku for $4.99 (Said we had it for 48 hours to watch) tried to continue the movie a couple hours later and what do you know, i can't pick up where i left off and they charged me twice. Get your business straight Amazon because you lost me and most people i know as customers.

Posted on Jun 23, 2012 6:19:33 PM PDT
Taliesen says:
I have had the same issue as others-movies I BOUGHT suddenly not playing-even though in some cases they are available to RENT still. And while I know about the "new releases" that may become "unvailable" I would THINK (for those of us using Roku or other streaming devices) that a "date ending" warning WOULD be appropriate-or at LEAST a notification when buying that it MAY be unavailable soon. I find it absurd that Amazon will CHARGE ME what I would pay for a DVD-and then suddenly and with no warning take away my rights to the program-particularly when, if I bought the DVD, I would have IT forever. That is what purchase MEANS-and anything else is nothing more than stealing people's money. BUY means BUY. I am VERY disappointed in Amazon for this

Posted on Oct 24, 2013 8:33:48 AM PDT
Last edited by the author on Oct 24, 2013 8:44:04 AM PDT
stark says:
It's pretty deceptive I think on Amazon's part - I have always been a pretty big cheerleader for Amazon but this is outrageous. I don't blame the studios - I blame Amazon. Amazon claims if you read their licensing agreements you will see that it is the case that you may lose complete access to the service but their are zillions of software and content licenses out there and there is a notion that they are there to protect the content owner from you doing something illegal (like re-selling software or content) - not just using it in the way that it is implied you can use it. Do you really read the software license for every piece of software you use or CD you buy (if you still buy CDs), etc. etc.?

Amazon advertises in large print that you are "buying" the video (assuming you chose to buy and not rent for a short period of time.) The implication is clearly that you will have access to this video for as long as Amazon manages to stay in business and one would assume that Amazon made an arrangement with the content provider that for those who have licensed the content on a perpetual basis that the content will be available to those individuals. They don't advertise you are licensing the content for the same price you could purchase a DVD for until the content provider decides otherwise. As I said the majority of the individuals in the world will assume the license agreement is there to prevent them from pirating the content - not using it as it was advertised it could be used.

I have been in the software and content business for 25 years. I know how licenses work. And I know, as any honest person will admit, that most people don't have the time to read them all. So, is what Amazon doing "legal"? PROBABLY (though there is a notion of reasonable expectations built into most laws and I would claim in this case that bar has not been met.) But is it "ethical"? I would say no - I would say it is deceptive and a tremendous disappointment from a company I have been a customer of for over a decade and normally regard highly. They have tainted their brand in my mind.

(It's like buying a box of with a picture of cookies on it from the supermarket aisle where all the other cookies are placed. On the bottom of the box, in small print, there is a statement that the box does not contain cookies - just little pieces of wood that rattle around and sound like cookies would when you shake the box. It's common convention to assume a box with pictures of cookies on it in a cookie aisle contains cookies - you shouldn't have to read the fine print to see otherwise and I'm really not confident it is legal.)

In reply to an earlier post on Oct 24, 2013 8:45:05 AM PDT
[Deleted by the author on Oct 24, 2013 8:46:10 AM PDT]

Posted on Mar 3, 2014 1:38:43 PM PST
Jeanster says:
What's with the licensing issues! I have watched Greys Anatomy since series 1 on lovefilm and had 1 more episode to watch in series 8. Sat down tonight to do just that and now EVERY series is "unavailable due to licensing agreements". Furious!

Posted on Oct 31, 2014 1:35:41 PM PDT
M. Storie says:
I switched from an iPad to a Microsoft Surface and have now found out that Microsoft customers can't download their movies to watch offline. Thanks a lot, Amazon - can I get my money back now for the movies I "purchased"? Didn't realize you were forcing me to tie myself to a device when I used your commerce platform.

Posted on Jan 7, 2015 9:30:29 PM PST
[Deleted by Amazon on Jan 8, 2015 12:51:41 AM PST]
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Participants:  30
Total posts:  42
Initial post:  Apr 29, 2011
Latest post:  Jan 7, 2015

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