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On pre-orders, when does Amazon charge your CC?


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Showing 1-25 of 34 posts in this discussion
In reply to an earlier post on Mar 13, 2014 7:30:11 PM PDT
They likely are just attempting the card to make sure funds are available. it's a common practice with most retailers who take pre orders.

In reply to an earlier post on Mar 13, 2014 7:28:45 PM PDT
Amazon as far as I know won't charge anything except maybe those magazine subscriptions prior to the item shipping.

Posted on Mar 11, 2014 4:20:14 PM PDT
David C. says:
I've pre-ordered plenty of items. I have never seen a charge go through before it ships. And with Amazon's price-guarantee, it makes sense to pre-order as early as possible. If the price drops between the order date and the shipping date, you get the lower price. Since prices sometimes go up as well as down, and Amazon will not raise the price on you after you place your order, you can take advantage of the fluctuation by pre-ordering early. And if the price goes down close to the ship-date, after you have already been charged, they will credit you the difference.

To M. Anderson: Please note that a pending charge is not an actual charge. Yes, it's a hold, but you don't owe that money to anybody because the charge has not gone through yet. I have seen this sort of thing from many vendors. Sometimes they forget to remove the pending charge when canceling an order. Sometimes they accidentally submit 2 or 3 pending charges, commit one and lose track of the others. (I've found that hotels seem to do this all the time - they hold far more than the amount of the room and often fail to release the hold after you pay and check-out.) In all cases, the pending charge should self-expire in a week or two if the vendor doesn't commit or cancel it.

If you need the pending charge to be immediately removed (perhaps you're close to your credit limit), you should be able to contact the seller directly to make sure that the order is canceled and to request that they remove the pending charge. This might involve Amazon or it might be some Marketplace vendor. If for some reason they can't remove the pending charge and they know that the item will never ship (meaning it's not just back-ordered), contact your card's customer service department and they should be able to help you out.

Posted on Mar 11, 2014 3:53:45 PM PDT
Eric Edwards says:
I used to think that I would be charged at the time I pre-ordered my item, I use a debit card and would make a bunch of pre-orders and then would buy a bunch of stuff now and would almost be broke as my orders would come much later.

In reply to an earlier post on Feb 20, 2014 9:45:31 AM PST
Tony Bensley says:
Hello M. Anderson!

While I've had no experience in such matters, I wonder whether the Credit Card Company and/or its affiliated Bank (If applicable!) might be at least partly to blame for this one? Have you contacted either them or Amazon to attempt to resolve what is clearly for you, a very serious issue? If I were in your position, I wouldn't at all hesitate in contacting both, if necessary!

Hope this helps!

Tony

In reply to an earlier post on Feb 20, 2014 9:27:03 AM PST
M. Anderson says:
Not true. I am currently looking at a $405 hold placed on my credit card for an item that is out of stock. It has been over 7 days, the item will never be restocked, so there is no reason to have a pending charge against my account. This is the last time I will use Amazon, as this is the second time in less than 12 months that they've pulled this stuff.

Posted on Jul 8, 2013 8:22:59 PM PDT
Andy Huynh says:
Usually, when it ships out.

Sometimes, what I would do in case I completely forget that I pre-ordered anything, if I have the full amount, I would just order an e-gift card to myself and apply it to the order. So that way, you won't have to worry about your card being charged the full amount in case if you don't have enough money in your account when you forget that you pre-order your stuff.

And since there's also the pre-order price guarantee, if you apply the full amount to your pre-order, they will credit back the difference to your Amazon account.

Hope this semi-unrelated advice works.

In reply to an earlier post on Jul 3, 2013 1:44:02 PM PDT
Cricko says:
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Posted on Feb 12, 2013 8:31:55 PM PST
Georgedc says:
Amazon first charges your CC when your order says "Shipping Soon"

In reply to an earlier post on Feb 11, 2013 6:41:38 PM PST
Caedus66 says:
Then why did you?

In reply to an earlier post on Jun 12, 2012 12:27:11 AM PDT
Kerry.b says:
Amazon will only charge you when the item is released on the date and they notify you by email when it is shipped..they don't charge you for pre ordering a blu ray movie b4 the release date..if they have done soooo notify amazon straight away and they will fix the problem..i have not ever been charged for a pre order blu ray movie from them..no deposit never...i hope my explanation has helped you..
Enjoy your summer,Max....

In reply to an earlier post on Jun 11, 2012 4:37:31 PM PDT
Read the rules on the Canadian site. In general, I would say the same I would say for US Amazon. If you got free shipping, don't worry. If you picked a shipping option that promised release date shipping that you paid for, definitely contact Amazon.

Posted on Jun 11, 2012 3:55:46 PM PDT
Last edited by the author on Jun 11, 2012 3:59:31 PM PDT
Tony Bensley says:
I preordered a DVD from amazon.ca that's scheduled for release tomorrow, but my order has yet to enter "Shipping Soon" status. I thought that was supposed to happen at least one or two days prior to the release date. Should I be concerned?

Posted on Sep 21, 2011 7:30:11 AM PDT
DarcazX says:
Many companies will do a $1.00 charge to your account as that temporary hold to make sure they will be able to process the order later. That is what I usually see as a "pending" charge when I do pre-orders from Amazon

In reply to an earlier post on Jul 27, 2011 11:33:37 AM PDT
Green Meanie says:
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Posted on Jul 27, 2011 4:46:09 AM PDT
MikeT says:
That's what I was going to suggest, maybe they handle debit cards differently than credit cards for such pre orders.
Debit cards have so many draw backs vs credit cards that I've never used my debit card for any purchases. Much easier to just use a credit card with all it's advantages, then simply make one payment to the card for the last thirty days of purchases.

Posted on Jul 27, 2011 1:38:41 AM PDT
ShadowFalls says:
They have a built-in system to run a temporary hold on any order done with a debit card (and yes they can tell if it is a debit card used as credit), That way to make sure the money is there to process the order. As I never use debit cards on the internet since it is linked to your actual money, I can't be sure on whether or not they do this.

I can say that they never charged me before the item was at least in the "shipping soon" process. That is equivalent to processing payment, you can't cancel orders at that point. You also can't cancel items in an order if you are not using Prime and are benefiting from their Free shipping with the purchase of $25 or more. You could get it handled over the phone, but there might be costs involved since you didn't qualify for the free shipping anymore.

In reply to an earlier post on Jul 27, 2011 12:47:29 AM PDT
I am just saying what the Amazon Customer Support guy told me. If the order is coming and processing from Seattle, they do not charge your card until the order is actually shipped. If its being shipped from Nevada, perhaps they run the card to make sure the card will clear. But you also mentioned that it was part of a larger order so that may be why they charged or put a hold on your account as it was part of an order that included other items and the order number does charge the entire amount, and then return the funds for the item not yet shipped. The policy is that if you pre-ordered 1 title on 1 order, it should not be charged until the order is packaged for shipping. If you pre-ordered a title but ordered other items that are available for shipping when your order has gone through, then perhaps they will initially charge your credit card and then return (credit) the amount if charged for the unshipped merchandise. Yes, most most places wont allow you to cancel an order, once any part of the order has been processed and ready for shipment. You basically have to return the item you dont want to get your rerfund. What the employee told me, and I see him everyday, so I will present yoru scenario to him tomorrow, is that if you place an order for a single item, pre-order or not, the item will not be actually charged to your credit card until shipped. The order is considered shipped when then the package is sealed and prepared for carrier pickup. It does not have to be in the physical custody of the carrier to be charged, the hold can be placed as soon as your item is picked for packing, that is when the processing of your order is considered to begin, this is the point where they do not allow for additions or cancellations to the order because when they print the order slip for the packer, the entire order is printed, not just the title that is available for shipping, the packer updates the order when the order is shipped as to what items were actually included, at that point the credit card is charged for the part that is shipped and the hold on the entire amount is released, if the hold goes through, then the amount for the unshipped portion is credited to your card until the remaining items of your order are shipped.

In reply to an earlier post on Jul 26, 2011 10:47:53 PM PDT
Green Meanie says:
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Posted on Jul 26, 2011 9:18:09 AM PDT
I spoke to someone who works at AMAZON on my way to work and he said that what happens is that when a pre-order is announced, the sequence that people place orders in is the sequence that they run credit credit cards in. They do not place holds on the credit card until they actually pull the item for processing. He did say that a few years ago, it may have been different but currently this is the procedure. It is possible, as I stated, that sometimes the credit card hold will be released, the item gets shipped, and you may receive it a day or 2 before the charge goes through. But, he added that your card is charged when the order is processed and even know the item has not physically left the warehouse, it is considered shipped. Depending on where you live and where the shipment is coming from, you may be charged up to 10 days before the product is delivered, but they never charge the card until the item is physically placed on the shipping dock. They have permission to ship items ahead of their street date and it is usually placed in a container marked so that the carrier (USPS or UPS) will not deliver until a certain date which is why, on some occasions, items may actually arrive on their street date. Again it depends on where your order is actually shipped from. Another thing to remember is that debit and credit cards are processed as credit cards so it sometimes takes 3-5 days for a charge to appear on your account/statement. But they do not charge your card at the time the order is made unless you order a pre-order title that is in stock and the street date is a couple days away. Items can pre-ordered up to 11:59 pm (Pacific Time) the day before the release date.

In reply to an earlier post on Jul 25, 2011 7:24:24 AM PDT
I think David should only preorder titles that have already been released. That would fix (one of his) problem.

In reply to an earlier post on Jul 24, 2011 4:08:33 PM PDT
Carl S. Lau says:
In a previous post you complained about a charge to your CC, but that is a pending charge and is not finalized until the item is actually shipped - so that there is no charge to your CC until then. If that is what you think of pre-orders, then cancel them, but that is highly illogical because you can cancel anytime prior to actual shipment or until you see that the order cannot be canceled, meaning that it is getting ready to be shipped.

Posted on Jul 22, 2011 9:11:06 AM PDT
Green Meanie says:
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In reply to an earlier post on Jul 21, 2011 7:58:18 AM PDT
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Posted on Jul 20, 2011 7:33:58 PM PDT
Green Meanie says:
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Discussion in:  Blu-ray forum
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Initial post:  Sep 3, 2009
Latest post:  Mar 13, 2014

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