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Customer Discussions > Blu-ray forum

Website to facilitate exchange to corrected West Side Story BD


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Showing 1-5 of 5 posts in this discussion
Initial post: Jan 16, 2012 2:05:22 PM PST
For those of us who have bought the West Side Story initial pressing with the ballyhooed fade-in issue, Fox has set up a website to facilitate exchanging for the corrected disc. The site is-

http://westsidestory.orderassistance.com/

Posted on Feb 3, 2012 2:30:23 PM PST
Now it is being reported that the "fixed" disc has changes, but still has not restored the opening to its original color sequences. So be aware that you still will not be getting the opening as orignally released with the new disc if you sent for a replacement.

Explanation here-

http://www.highdefdigest.com/blog/west-side-story-bluray-error/

Posted on May 10, 2012 8:53:22 AM PDT
Bumping this thread because WSS is today's Gold Box deal of the day. Someone in the Gold Box Forum is also reporting that the exchange program can be initiated by phone or email as well. The phone number for the exchange is 1-877- 369-7867 (accessible from Monday through Friday 8 a.m. to 5 p.m. PST). The email address is support@foxcustomercare.com.

Posted on May 10, 2012 10:00:37 AM PDT
turkish says:
how do we know if we have received the defective pressing? is there a way to be able to tell by loking at the physical disc features?

In reply to an earlier post on May 10, 2012 10:28:38 AM PDT
The guys who posted in the GBF said you can tell by the UPC code, one posted the old codes and another guy posted the new UPC codes -

"The original 4 Disc Set features a UPC of #88390424521680, while the new version differs by only the last number: #88390424521681."

"The only way to spot the fixed versions in stores is by the UPC bar codes. For the Blu-ray Single you want to look for UPC #88390424523082 and for the Blu-ray Box Set UPC #88390424521681.

If your UPC's are different, then you have the un-corrected version. "

If you read the HDD article I linked to above about the corrected disc, the author questioned whether it is even worth it to exchange. The major correction is with the opening fade-in sequence, and apparently, Fox did not even do the correction right. So the new disc gets you closer to the original movie, but not quite all the way there.

So, it is basically a personal choice to exchange, not an overall quality issue, other than the fade-in that does not match the original release.
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Discussion in:  Blu-ray forum
Participants:  2
Total posts:  5
Initial post:  Jan 16, 2012
Latest post:  May 10, 2012

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