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Amazon.com's Processing Time is Ridiculous


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Showing 1-25 of 50 posts in this discussion
Initial post: Apr 17, 2012 2:08:11 AM PDT
I ordered 3 Blu-Rays (in stock) from amazon.com Wednesday, April 11th, and they still haven't shipped them. That is ridiculous. Whenever I order from amazon.co.uk, they usually ship them within 24 hours.

Posted on Apr 17, 2012 2:17:11 AM PDT
Todd Trenda says:
I know how you feel Cincinnati Dan. When I first started ordering Blu-Rays with Amazon they shipped immediately. After a while the majority the ones I purchased would take forever even though they were in stock. If you buy one that is on special or deal of the day, it seems like it even takes longer. I got a Kindle Fire and got the Amazon Prime....surprise but everything packs and ships right away.

In reply to an earlier post on Apr 17, 2012 8:31:40 AM PDT
Oskar2525 says:
Did you choose free shipping? If so, why are you complaining?

In reply to an earlier post on Apr 17, 2012 8:57:34 AM PDT
J. Vinci says:
if youy paid for shipping they ship right away, but if you choose free shipping, then they take their time, i called them on this before and they say that the slower processing and shipping is how they are able to offer the free shipping

Posted on Apr 17, 2012 9:04:57 AM PDT
Cavaradossi says:
Yes, but their free shipping used to be much faster than it is now. It is all designed to move more people into their Prime program. Frustrating.

Posted on Apr 17, 2012 9:11:46 AM PDT
No, I always choose free shipping and receive within 3 days. Paying for
Prime or "faster" shipping is for suckers.

In reply to an earlier post on Apr 17, 2012 9:26:53 AM PDT
Derdnik says:
Imagine a company wanting to move people into a premium program that generates revenue and has little to no overhead. The nerve.

Seriously, I think it depends on what location has the item in stock. I live very close to a philly and most of my free shipping items come within 3-4 days as the point of origin is usually in PA or MD, if Im not mistaken (No resource to post to back up this statement :) ), which I find reasonable. Then there are items that ship from the midwest that can take up to 2-3 weeks to receive. As they are coming from further away using USPS I can see the item taking longer to arrive using the free shipping option. If Im in a rush te receive an item I will make sure it is in stock and pick the second day option. Ive done this maybe 3 times in the past couple years so Prime doesnt become cost effective for me.

In reply to an earlier post on Apr 17, 2012 9:57:08 AM PDT
L. Housley says:
suckers? really? I love prime and if you order a lot from amazon is totally worth the money. PLUS on top of it you have all the streaming videos and kindle owners can borrow books with the kindle lending library. It's worth more than the $80 a year.

In reply to an earlier post on Apr 17, 2012 10:07:20 AM PDT
EdM says:
Sometimes, Amazon's "in stock" web page was correct at the time of order, but by the time the order is processed, it's out of stock. Sometimes, they misjudge the volume needed for particular titles. Plus, if you're not prime and only use free supersaver shipping, I expect the order of shipping priority is adjusted to permit prime order fulfillment first.

If your order is delayed, you can always cancel and go to your local big box store ... Or pay for expedited shipping if timeliness is that important.

In reply to an earlier post on Apr 17, 2012 11:59:33 AM PDT
@L. Housley,

I agree that Prime is a great service and if you weren't aware you can also share your Prime free shipping with up to 4 friends or family members by linking it to their Amazon profiles.

There is a story in the May 2012 Home Theater magazine, however, that indicates that Amazon is considering spinning off its streaming business into a standalone operation that would complete directly with Netflix. This would be a mistake IMO because the bundled convenience of Prime (shipping, streaming, Kindle) is a great value.

In reply to an earlier post on Apr 17, 2012 2:53:46 PM PDT
L. Housley says:
i share my prime with my mom and sister. I've had it almost since it started, i think. (don't remember exactly when, but it's been a long time and i LOVE it)

Posted on Apr 17, 2012 3:00:34 PM PDT
Todd Trenda says:
Kenneth Davis..

I completely agree with you. It would be a HUGE mistake for Amazon to spin off its streaming division away from Amazon Prime. I ended up getting Amazon Prime when I got my Kindle Fire to stream movies on it. They have since added the Amazon app to the PS3 as well, which is nice (even though I am not a big fan of streaming because of the lack of picture quality when put on a TV). Once Amazon starts charging state tax for us people who live in California, the only way I will keep my Amazon Prime is if they offer the streaming service with it. If not, I don't see the point for me to keep it.

In reply to an earlier post on Apr 17, 2012 3:22:05 PM PDT
From Amazon's Super Saver Shipping explanation page -

"To take advantage of FREE Super Saver Shipping:

1.Place at least $25 of eligible Amazon.com products in your Shopping Cart. (Eligible items will display "eligible for FREE Super Saver Shipping ..." next to their price.)
2.Proceed to checkout.
3.Ship your items to a single U.S. address.
4.Select "Group my items into as few shipments as possible" as your shipping preference.
5.Select Super Saver Shipping as your shipping speed. Your order will be delivered within 5-8 business days.
6.Place your order, and enjoy the free shipping!
With this shipping option, we fulfill your order in a more cost-efficient way. This allows us to pass our savings on to you in the form of free shipping. While it might take some extra time to pack and ship your order, you'll still receive it within the estimated delivery time frame."

So according the expectations (number 5) that Amazon gives us, you are actually complaining that they often beat those expectations. If you do not like the expectations for Free Super Saver Shipping, you have the option of paying for faster shipping, like you do with Amazon UK.

When you order from UK Amazon, you are not getting free shipping, you are paying for shipping, so of course there are different expectations.

In reply to an earlier post on Apr 17, 2012 3:22:47 PM PDT
I actually agree with Oskar.

Stop the presses!

Posted on Apr 17, 2012 4:22:57 PM PDT
Gin says:
Prime is amazing. There are times where Amazon gives me free one day shipping, simply because otherwise my package won't arrive in time w/ the free two day shipping.

In reply to an earlier post on Apr 29, 2012 10:27:33 PM PDT
Judi Fryer says:
Especially when you factor in not only ALL the benefits, but you factor in the monthly cost of the streaming videos versus the monthly cost of the niecht flicks plan.

Otherwise, if you are in a hurry, just pay the postage and skip the Super Saver purchases since that does add days (but just few at most). We are all very much into instant gratification today.

Posted on Apr 30, 2012 3:35:18 PM PDT
A. Ortiz says:
Prime is amazing. Ive ordered things at 8:00 pm and have had them the very next day. AMAZING processing time if u ask me

Posted on Apr 30, 2012 8:49:36 PM PDT
A M says:
If you are ordering anything online - you are going to have to wait for shipping. Whether it is one day or three weeks. You know that going in. If I can't wait or want something right away - I spend more money and get my behind off the sofa and go to a local store and buy it in person.

You are complaining about how long you have to wait for something when there are options to get the same item without any waiting. And it all depends. I get some things immediately. Some after a long time. It also depends on whether Amazon is fulfilling it directly or some other store is providing the merchandise and it is being fulfilled by Amazon.

I purchased three items today. One piece of electronics, and two CDs. None of them were being sold by Amazon. But all were fulfilled by Amazon and qualified for Free Shipping. So if it takes a long time to be shipped, is it Amazon's fault or the end seller?

Posted on Apr 30, 2012 9:45:40 PM PDT
jk says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

Posted on Apr 30, 2012 9:53:02 PM PDT
J. Saunders says:
Ge t ov e r it. .. .

In reply to an earlier post on May 3, 2012 9:53:27 PM PDT
L. Housley says:
if it says fulfilled by amazon, it's being shipped by amazon, not the end seller. At least that's what I thought.

In reply to an earlier post on May 4, 2012 2:30:11 AM PDT
[Deleted by the author on May 4, 2012 2:35:38 AM PDT]

Posted on May 4, 2012 2:39:42 AM PDT
Judi Fryer says:
The description of the benefits of Super Saver Shipping and how it works are listed on http://amazon.com. In bold letters the following sentence is included in that description:

"Your order will be delivered within 5-8 business days."

I think the days you listed fall within the 8 days, much less 8 business days. I don't see how that could be considered 'a punishment'.

Posted on May 4, 2012 2:54:27 AM PDT
Last edited by the author on May 4, 2012 3:00:04 AM PDT
Georgedc says:
If you don't have prime, sometimes it takes 4-5 days of processing before anything you order directly from Amazon as FSSS is shipped out!

Posted on May 4, 2012 2:55:36 AM PDT
Judi Fryer says:
On Wednesday, April 25, I ordered 12 items for building a new Home Theater System; these items included everything from a receiver to speakers to cable and wire. Six of the items were received on Friday, April 27, one was received on Tuesday, May 1, and five items shipped via super-saver were received on Wednesday, May 2. Thus I received all 12 items within 7 days and I did not pay one cent in shipping. One item was faulty and will be picked up at my door by the shipping company and returned to Amazon at no charge to me. How much better service can a customer ask for in today's world? If you want two day shipping join 'Prime' or pay extra for 2-day shippping; otherwise, realize 'shipping' does not mean 'fabricating something instantly on your doorstep'. Further if you order something from a marketplace seller, they alone are responsible for the shipping. If it takes overly long: don't order from them again; leave them negative feedback IN THE CORRECT PLACE (NOT WHERE YOU REVIEW THE ITEM ITSELF; further, you can let Amazon know, but they are not the responsible party.
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Discussion in:  Blu-ray forum
Participants:  28
Total posts:  50
Initial post:  Apr 17, 2012
Latest post:  May 20, 2012

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