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Customer Discussions > Car Electronics forum

Dealer Cost Car Audio


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Showing 1-4 of 4 posts in this discussion
Initial post: Mar 19, 2009 10:35:05 PM PDT
David Worley says:
I would like to warn everyone about the shady/fraudulent method that Dealer Cost Car Audio conducts business. On February 26, 2009 I placed a $936.00 order for a JL Audio 12W7-3 and an Alpine PDX-1.1000. DCCA charged my Visa immediately for the entire amount--yet they backordred the $439.00 amplifier and failed to inform me of that! It took sevral emails to get Robert to cancel the backorder and they still have not processed my refund!!! Contacting DCCA has been has been very frustrating--they will not answer their phone and every email denies any wrongdoing with explainations such as they legally have 30 days to ship an order and seven days to process a refund. Legal or not--no reputable company will condugt business that way! I still have not received a refund and was forced to open a disputed with Visa to try to recover my money!!!

Posted on Apr 8, 2009 12:06:51 PM PDT
E. Ott says:
I ordered a pair of Pioneer speakers on March 18, 2009. After numerous emails, forget calling-no one picks up, I resent an email after one week trying to find out any information about my order; I received an email from ROBERT, saying they were delayed and may have to upgrade the model.

Two weeks later, still NO information about my order. I emailed again, and ROBERT offered me some POS replacement speaker. I sent a list of 3 speakers, in order of precedence that I would be willing to accept. A week later still NO response! I UNDERSTAND THAT PRODUCTS GO IN/OUT OF STOCK....but the Customer Service IS HORRIBLE!

After another week and only after sending an email and promising that I would contact the State Attorney's General Office and every web-site that shows a review of a company's performance, did ROBERT finally ship, from the bottom of my list, an acceptable speaker; and then he had the NERVE to say "he" discounted them $6.50 out of courtesy; as if I should be happy with that! I still have NOT RECIEVED the speakers yet!!!!

DO NOT DO BUISNEESS WITH DEALER COST CAR AUDIO. With sooo many options...choose someone else!!!

Posted on Aug 17, 2012 1:56:54 PM PDT
L. Chau says:
where is this Dealer Cost Car Audio? an local store? online shop?

Posted on Oct 23, 2012 8:03:32 PM PDT
John Detzel says:
Go here and look at this: http://www.la.bbb.org/business-reviews/General-Merchandise-Retail-By-Internet/Dealer-Cost-Car-Audio-in-Santa-Ana-CA-100072683
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Discussion in:  Car Electronics forum
Participants:  4
Total posts:  4
Initial post:  Mar 19, 2009
Latest post:  Oct 23, 2012

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