Customer Discussions > Cell Phone forum

Amazon phones and porting numbers to AT&T

Sort: Oldest first | Newest first
Showing 1-6 of 6 posts in this discussion
Initial post: Mar 7, 2009 2:14:06 PM PST
P. G says:
Hi all,
I am planning on getting the Samsung Eternity through Amazon. Ofcourse the deal requires a new activation, but I want to port my existing numbers from T-mobile to AT

Posted on Mar 7, 2009 3:46:36 PM PST
Okay... good to hear. Did you have a question?

Posted on Mar 7, 2009 6:49:37 PM PST
As Jared said, there really wasn't a question, but assuming you are inquiring about the new activation and the porting issue - there really shouldn't be a problem, since you need to at least start the process of ordering your new service before porting, just make sure your new provider knows that you want to port, and if I am remembering correctly, you won't want to do anything with your old provider until the new service is active. You mention going to order it on Amazon, they have options to do a port in new activation orders ... just go through the ordering process, and you should see it, unless you click on the final "order now" then you have the chance to cancel the order if you don't see the option to port, then I believe you can call Amazon and talk with a customer service agent to assist with your order, but that shouldn't be necessary.

FYI, I bought 2 phones on Amazon at the same time. Ordering new phones through my existing provider (T-Mobile) and what I ended up having to do was process the 2 phones and the family plan, and wait until I received them, then I called up T-Mobile and told them I wanted to take my old phone line and add it to my new family plan, making it an additional $10 per month for my old phone, instead of the single line rate plan.

The reason I bring this up is because you should be able to do just about anything ordering through Amazon (that you would be able to do if you were ordering directly through the service providers), but you might have to be a bit creative.

In reply to an earlier post on Mar 10, 2009 1:00:34 PM PDT
[Deleted by the author on Mar 10, 2009 2:09:58 PM PDT]

Posted on Mar 11, 2009 11:17:06 AM PDT
P. G says:
Its weird the way the post got cut off. But thank you for answering my implied question.

In reply to an earlier post on Mar 11, 2009 12:24:50 PM PDT
I emailed Amazon customer support on porting and got the following:

"... in regards to your number porting. If you were porting a number from AT&T to AT&T, that would be a breach of the Equipment discount, since you would not be a brand new customer. However, since you are transferring a different carriers number to another carrier, this is not number porting. You are opening a new contract with the carrier, so you are not in breach of the discount."

Also got this from another representative:

"You now have the option of porting an existing phone number when purchasing a AT&T phone and service plan. Porting your number will not disqualify you from rebates or equipment discounts. However, to be eligible you must be establishing new service with AT&T. Existing AT&T customers are not eligible."

Hope this helps...
‹ Previous 1 Next ›
[Add comment]
Add your own message to the discussion
To insert a product link use the format: [[ASIN:ASIN product-title]] (What's this?)
Prompts for sign-in

Recent discussions in the Cell Phone forum


This discussion

Discussion in:  Cell Phone forum
Participants:  4
Total posts:  6
Initial post:  Mar 7, 2009
Latest post:  Mar 11, 2009

New! Receive e-mail when new posts are made.
Tracked by 2 customers

Search Customer Discussions