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Customer Discussions > electronics trade-in forum

iPhone trade in scam.


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Showing 1-25 of 224 posts in this discussion
Initial post: Nov 16, 2011 2:46:21 PM PST
L. Prather says:
I recently sent in my iPhone 4. I listed it as acceptable because I no longer had the box and you could see marks on it where the edge of the case had been on the back. That was it. That was all that was wrong with it. I had never even used the charger or cable for it because I still had the ones from my old phone. So shipped off the phone with the cable and charger, all carefully packaged in bubble wrap in a box. I finally get an email saying it wasn't in the condition I said and they are sending it back. OK fine, it's their choice.

I few days later I get a flimsy plastic bag from UPS. Guess what? My phone is in there!!! An iPhone 4 in a little plastic bag. Nothing wrapped around it, no cable or charger, just the phone. The front of it now has a scratch up top and lot of little scratches all over it. I've now talked to 8 different people, and counting, at Amazon and all I have been offered was a $30 credit. The only other thing they have offered is to investigate the issue with UPS. Considering how they packaged it I'm surprised it still even works. They stole items from me and return my phone in damaged condition. I can think of nothing else to say but their trade in service is nothing but a SCAM.

Sorry if I'm ranting but I thought I should warn people.

Posted on Nov 18, 2011 11:47:51 AM PST
Lisa says:
Good to know. I won't be trading mine in.

Posted on Nov 22, 2011 4:57:21 AM PST
Amazon has been slipping over the past year. They just aren't the company the used to be. Thanks for the info.

Posted on Nov 22, 2011 6:55:01 AM PST
I wouldn't be blaming Amazon as much as I would blam UPS.
I ship coins and every so often they get replace in transit.
The buyer doesn't get the coin I shipped he get something totally different.
The last one screwed up had a 5 days missing in the tracking and the coins were switched.

Posted on Nov 26, 2011 8:21:48 AM PST
joe says:
How frustrated you must be. Its good to know this.

In reply to an earlier post on Nov 26, 2011 7:53:01 PM PST
L. Prather says:
This wasn't the fault of UPS. You can't ship a phone in a little plastic bag with nothing to protect it. Also the bag was completely sealed when I opened it. The charger was never put in the bag.

Posted on Nov 28, 2011 9:14:25 AM PST
DH says:
This is disgusting, I would push to file a small claims action against Amazon. When they accepted your trade they also accepted the responsibility for the item, therefore they are responsible for replacing the missing components. Good luck, I feel for you.
DH

Posted on Nov 29, 2011 12:40:58 PM PST
I was thinking of sending a few things for credit. Now i wonder if this is a good idea.

Posted on Nov 29, 2011 1:51:58 PM PST
SandyP says:
Maybe you should try selling in Gazelle... I sent my iPhone 3G which had a crack on back plastic case and few very minor scratches on the front glass. I just put that in bubble wrap and sent it in along with an old/used charger. They did accept it and gave me all the money they promised... In the form of Amazon gift card :)

In reply to an earlier post on Nov 29, 2011 4:18:47 PM PST
Hui Z. says:
The same thing happened to my iPhone 3GS. I think they damaged my phone since the original film on the display was gone which could not happen during the shipping. Thought I should warn people too.

In reply to an earlier post on Nov 30, 2011 6:30:38 AM PST
Last edited by the author on Nov 30, 2011 6:35:46 AM PST
J. Brace says:
I've never had a problem with Amazon, but totally agree about UPS! I received a visibly opened, empty mailing tube for a poster I bought...twice! It took forever to get the issues resolved, alot of phone calls back and forth to UPS customer (dis)service!

Posted on Nov 30, 2011 7:29:57 AM PST
D. Reid says:
I Hope there PR guys are taking notes here, you can't damage someones property without your image being immediately tarnished. I'm sure we ALL thanks you for this information.

Posted on Nov 30, 2011 8:47:07 AM PST
Shane says:
Why would you trade in an iPhone anyway? If you sold it locally or on other unmentionable websites, you would make at least $100 more. Books... okay, but a smartphone... just don't.

Side-note, that really unfortunate. If they don't respond to you in kind on the phone, I would make a post on Reddit with photos documenting everything and asking advise... you'll get some attention then.

Posted on Dec 5, 2011 1:12:14 PM PST
Last edited by the author on Dec 5, 2011 1:13:21 PM PST
pennray1 says:
I believe UPS is the one at fault here. I recieve my VA Meds through UPS and one time they lost a bottle of Morphine, (300) tablets, and they said that all they can do is investagate as to what happened. They never did give an explaination as to what happened. They also are late most of the time.

Posted on Dec 8, 2011 2:51:43 AM PST
Eric Leveque says:
You shouldnt blindly send a $600 phone! books, dvds and cds are one thing

In reply to an earlier post on Dec 8, 2011 2:53:33 AM PST
[Deleted by the author on Dec 8, 2011 2:54:20 AM PST]

Posted on Dec 9, 2011 7:42:29 AM PST
T. Walter says:
Sorry about your phone that is a bunch of crap. About UPS though how can u blame them when all they do is ship. They don't package it. It's the responsibility of the person shipping the package to properly package it with lots of protection. So many people out there think that their package is the only one in the big brown trucks. They go through so many thousands of packages a day and yes yours will be on the bottom of the semi truck load sometimes but to be able to pick a package out of that many and steal your coins. Come on people. If your really that clueless go down to your local hub and see how hard and fast they push those packages through and tell me they have time to go through each one of those. Sorry for the rant on your phone post. I defenitly won't be sending my old iPhones in.

In reply to an earlier post on Dec 9, 2011 9:40:38 AM PST
Try to get to the corporate level. Dig deep into google and try to find the corporate headquarters and either send an e-mail or a snail mail.

In reply to an earlier post on Dec 9, 2011 9:44:39 AM PST
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In reply to an earlier post on Dec 9, 2011 9:46:09 AM PST
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In reply to an earlier post on Dec 9, 2011 9:47:18 AM PST
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In reply to an earlier post on Dec 9, 2011 11:18:03 AM PST
L. Prather says:
I didn't blindly send a $600 phone. I sent in a used iPhone 4 32gb. I searched for reviews before I sent it to Amazon in hope of avoiding a situation like this. Most of the negative reviews were of Amazon rejecting their item because they said it wasn't in whatever condition the sender claimed it was in. I didn't really see this as being much of a negative, seeing as how Amazon is trying to make a profit on the trade in. Even if its brand new, it's their prerogative on whether to accept it or not. And since they said they would ship it back for free, I didn't see much harm in sending it. Obviously I was wrong.

I posted my experience here to help someone else avoid making the same mistake.

In reply to an earlier post on Dec 10, 2011 7:37:27 AM PST
Ingrid says:
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In reply to an earlier post on Dec 10, 2011 7:43:09 AM PST
Ingrid says:
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In reply to an earlier post on Dec 14, 2011 4:28:56 AM PST
thanks for the info.I think I changed my mind I will keep my old phone
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Initial post:  Nov 16, 2011
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