I recently sent in my iPhone 4. I listed it as acceptable because I no longer had the box and you could see marks on it where the edge of the case had been on the back. That was it. That was all that was wrong with it. I had never even used the charger or cable for it because I still had the ones from my old phone. So shipped off the phone with the cable and charger, all carefully packaged in bubble wrap in a box. I finally get an email saying it wasn't in the condition I said and they are sending it back. OK fine, it's their choice.
I few days later I get a flimsy plastic bag from UPS. Guess what? My phone is in there!!! An iPhone 4 in a little plastic bag. Nothing wrapped around it, no cable or charger, just the phone. The front of it now has a scratch up top and lot of little scratches all over it. I've now talked to 8 different people, and counting, at Amazon and all I have been offered was a $30 credit. The only other thing they have offered is to investigate the issue with UPS. Considering how they packaged it I'm surprised it still even works. They stole items from me and return my phone in damaged condition. I can think of nothing else to say but their trade in service is nothing but a SCAM.
Sorry if I'm ranting but I thought I should warn people.
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