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Customer Discussions > electronics trade-in forum

IPad Trade in Scam

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Showing 1-25 of 53 posts in this discussion
Initial post: Apr 23, 2012 1:11:41 PM PDT
Last edited by the author on Apr 28, 2012 8:07:41 AM PDT

I just sent in my iPad (First Generation) for trade in. The day I bought it I had a 3M screen protector put on and I put it in a $90 hard leather case. When I recently mailed it in for trade in there was not a scratch on it and I had the original box. I hoped for the best and described the condition "As New" hoping for the $287 return. Ok, I'm not naive and I know the company wants to make a profit so I was prepared for them to downgrade it to "Good" condition for a $257 return. I was appaled when I received an email informing me the iPad was downgraded to "Acceptable" for $198 credit.

Until today I thought Amazon was a superior company and one that I do a lot of business with. I learned my lesson the hard way and I hope this posting prevents others from making the same mistake I did.

Posted on Apr 24, 2012 5:48:46 AM PDT
K. Brady says:
After reading too many comments that Amazon's trade-in program has treated customers unfairly, I am hesitant to go forward with trading in my iPad 1.
For now, I will pass until there are more satisfied customers. Too scary.

Posted on May 5, 2012 6:00:28 AM PDT
Amanda Love says:
trade it in at best buy, much smoother and you know the price you're getting before you commit!

Posted on May 5, 2012 7:45:38 AM PDT
J Brown says:
I have also had a very negative experience with Amazon Trade-In. I traded in an audio CD. Amazon claimed they didn't receive it in time (which is BS because I have tracking info to prove it was shipped ahead of schedule and arrived at their fulfillment center 3 days before the deadline). As a result, they gave me no money and kept the audio CD. So now I am out the audio CD and the $$$. Thanks for stealing my audio CD and ripping me off Amazon!!!

In reply to an earlier post on Jun 14, 2012 3:16:14 PM PDT
Pat Moore says:
really? i didnt know they did trade in. my i pad is just like new, i only regret not getting the 3 g . i want a new one to get the 4g. does best buy do good trade in? i was going to trade with amazon until i read all this.

In reply to an earlier post on Jun 24, 2012 3:33:41 AM PDT
i agree.

In reply to an earlier post on Jun 28, 2012 4:48:48 PM PDT
S. Nguyen says:
thanks fo rthe info. amazon is NO GOOD.

In reply to an earlier post on Jul 26, 2012 2:08:23 AM PDT
Jodi says:
Try Craigslist patient, there is always a buyer out there.

Posted on Aug 7, 2012 4:52:03 PM PDT
D.W says:
Received today email notification of funds deposited. $216 for my good condition ipad1,16. Could have gotten slightly more from ebay, but the ebaypaypal fees make it about even.

I read your post after submitting my trade-in and feared the worst. I did select return if not accepted, but they did accept and I got paid. Good experience for me.

Posted on Aug 12, 2012 12:33:21 PM PDT
I think everyone should ALWAYS put Return! It is free for you to have the item shipped back, and NOTHING is stopping them from downgrading you to a lower price if you agree to it. You are basically asking them to do that when you could just have it shipped back to you and if you still want to trade with Amazon, reship (on them) for the downgraded price~

In reply to an earlier post on Aug 12, 2012 3:44:37 PM PDT
If its that big of a problem contact amazon customer service? They have always fixed any problem I've had...

In reply to an earlier post on Aug 12, 2012 3:48:15 PM PDT
In this case I'd contact amazon directly, they have always fixed any problem I've had. If the extra 50 bucks means that much to you, you could always contact amazon, explain the situation, instead of coming here and complaining. Complaining to the community doesnt get you anywhere, complaining to amazon gets you somewhere, and probably the 50 bucks you deserve, dont be afraid to contact them and file a claim, they'll most likely get you the trade in value you sent it in at. Just saying man. Best of luck to ya

Posted on Aug 14, 2012 8:56:01 PM PDT
AnimePuma says:
Okay I'm afraid to do this now, I have a white 64 GB iPad 2 - Wifi that was used only once. I have not touched it since and it has been sitting inside the box it came in, I have not removed anything except for the iPad itself (chargers all other things are sealed and still inside the box). If they downgrade it to acceptable, will they give me the option of getting my ipad 2 back?

In reply to an earlier post on Aug 14, 2012 9:18:58 PM PDT
I highly doubt they'd downgrade it, if they do fight it. But when setting up the trade in there is an option for return if it is valued lower.

Posted on Aug 21, 2012 7:40:46 PM PDT
Ha H. Chung says:
I recently traded in. I had a used ipad 1st gen, put box, manual, and all the original accessories. I had VERY slight marks on rims. I marked it as new and return if not as described. I got 240 bucks. Seems like most people have good experiences with the trade in, but don't post it to the discussion boards when they do. Only complainers post :p

Posted on Aug 22, 2012 7:00:29 AM PDT
D.W says:
I sent in a second ipad1. Preparing myself again, I took pictures of the ipad packing job. Chose return if different condition. Then mailed in. Took a day more processing than last time. Gift card deposited.

In both cases, my ipad1s were flawless, easily making the 'like new' condition. However I was missing the original packaging, making them 'good' condition instead.

Posted on Nov 25, 2012 9:26:54 AM PST
Benjamin K. says:
Apple's trade-in program seems to work a lot better...

Posted on Nov 26, 2012 10:04:21 AM PST
Jan R. Eisen says:
My wife did not want to spend money on a new iPad, but after I showed her that we could get $171.00 back for a "good" (not As New) iPad first generation, she hesitantly agreed to go ahead. Well, I sent it in, but sure enough, without any explanation, I was rewarded a check for $77.00. What a joke. Needless to say that I feel PO'd and I will NEVER trade anything at Amazon ever again.

In reply to an earlier post on Nov 28, 2012 9:22:22 PM PST
Cathycat123 says:
Wish I would have read your post before sending in my iPhone. It was packaged very carefully and in perfect condition. Just got word today that my iphone was deemed "severely damaged" I opted for it to be returned to me. I hope it comes back the way I sent it. I'll consider it a lesson learned. I hope others research before electing to trade in thru Amazon. The Amazon Trade-in program is bad news - it should be shut down.

In reply to an earlier post on Nov 28, 2012 9:29:58 PM PST
Cathycat123 says:
I'm happy you had good luck with the trade. I am one who always makes sure to send a positive review or response when services are good. I don't just sit here waiting for something to complain about. "Complainers?" I resent the comment and only hope that you continue to have good luck.

Posted on Dec 1, 2012 9:20:05 PM PST
Why did you put the leather case and stuff on? You know that isn't going to affect the value. You're just giving them free stuff to sell.

In reply to an earlier post on Dec 2, 2012 2:47:58 PM PST
how much you want for it. if you havent already sold it

Posted on May 24, 2013 9:16:45 PM PDT
Jerry says:
I would recommend to anyone to select "return" if Amazon disagrees with your assessment of the condition. I sent in an ipad with no scratches on the screen and had it downgraded from "good" to acceptable. I could have got a better price at a lot of different places. Had I selected "return", Amazon would have sent it back to me for free. I've learned my lesson. That said, the service worked and was reasonably efficient.

In reply to an earlier post on Jun 17, 2013 8:43:55 AM PDT
[Deleted by Amazon on Jun 17, 2013 10:21:16 AM PDT]

In reply to an earlier post on Jun 17, 2013 8:50:39 AM PDT
Eric says:
After reading this posts, I get the impression that checking the return box sends Amazon a message that you won't be conned. That's why they gave you the correct amount. By checking the return box, what you're really saying is, "If you won't pay me the right amount then I want my phone back instead of just letting you cheat me." This is just a surmise, of course. BTW, this topic drew my attention and interest because of the whole phone trade-in topic and the opportunities it's created for news vultures to jabber about crime.
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Participants:  46
Total posts:  53
Initial post:  Apr 23, 2012
Latest post:  21 days ago

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