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I-Parcel the worst shipping carrier

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In reply to an earlier post on Oct 28, 2011 7:59:03 AM PDT
If you email your i-parcel tracking number to I will try to help you sort out where it might be.

In reply to an earlier post on Oct 28, 2011 8:01:09 AM PDT
Javier, curiously, what were the first three letters of your i-parcel tracking number? If they were STD or EXP, it's not a trackable service (not designed to be either, this information is actually on the Amazon website). If they were AEI, then I'd like you to email me privately at with the tracking number because every AEI parcel is trackable the point that you receive it. Many thanks.

Posted on Oct 28, 2011 8:56:18 AM PDT
Will do you work for I-Parcel? Anyway, my comment is what the point to provide a tracking number if you can't track a package? These STD or EXP (Standard and Expedited as I understand) have no sense, just making customers more confused - we get used to that if courier provides tracking number its really more secure that the package will arrive. I-Parcel taking too much time to process and send packages...

In reply to an earlier post on Oct 28, 2011 9:07:55 AM PDT
Hi Valerii, yes I do work for i-parcel and I'm sorry your frustrated. Most other STD and EXP providers for Amazon have no separate tracking numbers (like the USPS for example), so yes it's confusing that we do, and I apologize for any confusion. But STD and EXP shipments aren't trackable and they are both mail (like USPS or other mail providers Amazon use). If you want to email me separately with where you're located I will be happy to at least let you know how your parcels are delivered and when you should reasonably expect them in.

In reply to an earlier post on Oct 28, 2011 9:23:04 AM PDT
Thanks a lot Will, I will let you know, I just bought a couple of books and they suppose to arrive November.

I'll get in touch with you like in 3-4 weeks maybe you will have some information for me.

In reply to an earlier post on Oct 28, 2011 9:48:17 AM PDT
No problem, I forgot to let you know how to get hold of me privately if you need to:

Posted on Oct 28, 2011 11:09:29 AM PDT
Thanks Will, that is really nice that I-Parcel assigned a person to help to resolve these problems.

Hope we, as customers, will receive better satisfaction.

In reply to an earlier post on Oct 29, 2011 1:16:23 AM PDT
No thanks, my books arrive yesterday. Thank You.
How could be the STD are not trackable ?
This problem should be fixed Will, or the customer will start worrying if they parcel is delivered by I-parcel.
Btw, thanks for Your cooperation.

In reply to an earlier post on Oct 29, 2011 5:12:13 AM PDT
No STD parcels are trackable. Even if you don't use i-parcel (Amazon use other carriers in other countries), STD is a non trackable service with Amazon. If you would like tracking on your parcels, you need to order Priority (your i-parcel tracking number would begin with AEI). Hope this helps.

In reply to an earlier post on Nov 2, 2011 7:51:17 PM PDT
Mohd Halim says:
Hi Aina,

My order is the same like yours via iparcel.This is my 2nd order and 1st order went smoothly (but the 1st order they didn't used Iparcel).So reading from the comments, I'm kinda worry about this iparcel service.Do you still face anymore problem with iparcel?

Posted on Nov 2, 2011 7:58:45 PM PDT
Mohd Halim says:
Hi Will,

My package had been sent with the tracking number "AEIIND10000698990".But my question is,what is "IND" means in that tracking code?does it mean "Indonesia"?.Please clarify this as I'm living in Malaysia and not Indonesia.thanks.

In reply to an earlier post on Nov 3, 2011 4:31:56 AM PDT
Hi Mohd

Don't worry, "IND" means "Indiana" (Amazon's fulfillment center). Your package is on its way to us form them now.

Posted on Nov 3, 2011 6:01:08 PM PDT
Now I'm coming with a good news about I-Parcel. I ordered 2 books from Amazon which being sent to Peru 27 of October by I-Parcel. I was already thinking no chances for arrival.But books arrived today.

That's the fastest delivery made, thanks I-Parcel, I think you doing better. Keep it on - I'm ordering more stuff!

Hope other people on the forum will get some relief on this info.

In reply to an earlier post on Nov 3, 2011 6:29:02 PM PDT
Last edited by the author on Nov 3, 2011 9:01:21 PM PDT
Wow...that is really a good news!. Hopefully my package will arrive that fast. I ordered a book from amazon 27 of October and send to my country Indonesia with estimated arrival 18 of November.

In reply to an earlier post on Nov 4, 2011 5:48:56 AM PDT
Hi Valerii, thanks for the good news. Please do beware, at Holiday times the international mail system is generally overloaded (worldwide) and there can be delays. Those times basically start in about a week. For total surety, you may want to consider Amazon's Priority service. BUT....great to hear.

Posted on Nov 4, 2011 6:41:50 AM PDT
Thanks Will, I understand what you telling me about Priority service. But situation here is slightly different. When I use regular shipping, tha package arrive to Peru to SerPost - national post carrier - sth. like USPS in USA. They pay no fees on customs so basically what I pay is just the price Amazon charging me for Std. Shipping. When I use priority service, package arrive to private company which suppose to pay all customs and other fees. So this way I pay more to Amazon plus to get it from Priority carrier costs me almost same as package itself.

Hope you understand the reality.
Anyway thanks, and I really do believe that I-Parcel can do a good service. You are on a right way.


In reply to an earlier post on Nov 4, 2011 6:52:17 AM PDT
Thanks Val, you're right. SerPost will preclude you from having to pay duties and taxes (though legally the regime is the same, the Peruvian government is supposed to collect no matter how sent) and Priority Carriers (DHL, FedEx and UPS) won't because Peruvian Customs (and most Customs around the world) have not enough inspectors to revenue protect everything, and they usually let the mail go by first, and police the couriers 100%.

Posted on Nov 4, 2011 9:48:54 AM PDT
Last edited by the author on Nov 4, 2011 9:50:44 AM PDT
Hi, my packages (books and DVD's) still has not arrived yet, and the delivery estimated date was October 27, 2011 and October 28, 2011. The tracking said that it arrived to Santiago, Chile 2 weeks ago October 22, 2011 12:00:00 PM and is "Held for payment". What I need to do to receive the packages?. Who need to call? or where I have to go to recover them?. I send a email them at and included the i-parcel tracking number; but they hadn't answered me yet

In reply to an earlier post on Nov 4, 2011 10:52:08 AM PDT
Hi Andres, this means that Correos de Chile are holding the parcel pending payment of duties and taxes. Before I answer your question, can you tell me whether your i-parcel number starts with STD or AEI?

In reply to an earlier post on Nov 4, 2011 11:07:23 AM PDT
AEIABE; just now i recived a mail of i-parcel with Correos de Chile reference number. It's look like the packages are still in the airport. I tried to call by phone (30 minutes) but still get a busy signal

In reply to an earlier post on Nov 4, 2011 11:12:03 AM PDT
OK, so they have (finally?) been in touch with you. The way it works is this:

Parcel arrives at Santiago International Airport
If Duties and Taxes are due, Correos de Chile sends you a note

It looks like in this instance they didn't send you the note (and it's not the first time we've come across this).

Please forward a copy of the email you sent to where you didn't get a response. I would like to see it because you should have been responded to right away. They would have sent you back the local Correos tracking number, which you could have used when you called them. FYI, the 'note' they're supposed to send you contains that. Please send the email to and I will look at it.

I believe your situation will straighten itself out now because they've contacted you and I'm sorry for your trouble.

Posted on Nov 5, 2011 2:57:55 AM PDT
Natalie says:
Hi,I'm an Amazon new customer from Spain. Last October 19 I placed and order and choosed Expedited International Shipping, because I need the package the next week! Now I'm worried because the delivery estimate by Amazon was the last November 2 and my order doesn't arrived yet... the tracking number begins with EXPLEX so I cannot track it in IPARCEL's website. Perhaps is too early to expect the package but, here, in Amazon, with the option "track my package" it appears that:

Date Time Location Event Details
October 21, 2011 03:41:00 PM Carlstadt NJ US Departure Scan
October 21, 2011 08:40:16 AM Carlstadt NJ US Arrival Scan
October 21, 2011 08:40:16 AM --- Unable to forward shipment to different address
October 21, 2011 08:40:16 AM --- Tendered to local postal carrier for final delivery

So, why there's no movement since October 21? I'm worried. Hope you will help me Will, thanks.

Posted on Nov 5, 2011 6:09:23 AM PDT
Natalie, can you please send the rest of that EXPLEX number to

I'll then have a look. It is true, it's not trackable, but I can at least verify when it left and by whom it will be delivered.


Posted on Nov 5, 2011 9:56:12 PM PDT
Karlmax says:
Hi, I'm a returning customer here. I had a very bad experience with i-Parcel from my previous purchase (badly handled packages and system screwed up) and hopefully this second purchase will have a more satisfying and pleasant one. Well, kudos to i-Parcel that my orders no longer going through 'Time travel' from 1899 to 2030... but I'm still won't be able to track my international shipped package?? WHY? Be it standard shipping or express, previously DHL allows me to track the package all the way to my doorstep and even be able to tell me the recipient's name who accepted this package on behalf of me. That's true customer satisfaction and assurance.
Why can't i-Parcel do that? Why Amazon switch from DHL to i-Parcel?? Why customers have to waste extra time and effort to get their packages shipping issue resolve here? Why do we need Will?? Why can't I be worry free about my orders?

All I want is very simple, make the purchase from Amazon - anticipate the package's arrival by a proper and reliable tracking system - knowing the status of the delivery at a glance, receiving the package with ease of mind - Happy Satisfying Customer!

Last, to Amazon, Why change? Unless you think i-Parcel can deliver a much better job and support.

p/s I've just received my 1 out of 4 orders yesterday, It arrived like a sack of potatoes but with a box in it. It's a book with no padding for protection and the corner was dented but the binding it's fine. This will be a separate issue that Amazon need to look into it.

Posted on Nov 6, 2011 5:17:35 AM PST
Karlmax, what country are you located in?
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