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Amazon Instant Videos with Samsung D7000 & D8000 TV's


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Initial post: Apr 8, 2011 1:54:20 PM PDT
Irie-Mon says:
Samsung UN55D8000 55-Inch 1080p 240Hz 3D LED HDTV (Silver) I was looking for the Amazon Instant Video on the Samsung D7000 & D8000. It doesn't appear in the Samsung smart hub apps and I don't see it in the Yahoo Apps. Is this something that is coming soon with a firmware update?

Posted on Apr 8, 2011 2:57:00 PM PDT
A/V guru says:
http://www.samsung.com/us/support/contact

In reply to an earlier post on Apr 12, 2011 9:43:04 AM PDT
EdM says:
It's interesting that A/V guru got "No" votes, but no one provided any better answer.

Did you try Amazon's advice, Irie-Mon?

http://www.amazon.com/gp/help/customer/display.html?nodeId=200396630

"Video On Demand on Samsung"

"Why can't I see Amazon Instant Video on my Samsung device?"

Otherwise, it's an issue with Samsung, using the above link or [apparently?] this one:

http://www.samsung.com/us/support/owners/product/UN55D8000YFXZA

If there's no firmware update yet, contacting Samsung might provide feedback that an update is needed. In the customer reviews of your set here on Amazon, one person had good luck with a problem ...

http://www.amazon.com/review/R12I7DNZYSWT9P/ref=cm_cr_pr_perm?ie=UTF8&ASIN=B004N866SU&nodeID=&tag=&linkCode=

"I had the same problem, and chatted with a Samsung rep. He linked me to an instruction page that had the key piece of information ..."

In reply to an earlier post on Apr 12, 2011 12:04:29 PM PDT
Irie-Mon says:
I did look for the Amazon widget on Yahoo, but none was listed. I then contacted Samsung and they told me if it does not show up in the smart tv apps then it is not available for my TV. I see Amazon lists it available on the UN55D8000 page, but I think they want me to watch it through the browser. Now, I have not tried that, so maybe that is the only way I can watch Amazon Instant Video.

In reply to an earlier post on Apr 12, 2011 11:07:37 PM PDT
Last edited by the author on Apr 12, 2011 11:18:32 PM PDT
Jeff M. says:
I'm having the same problem. The Amazon widget is nowhere to be found on any of the menus on the TV. Interestingly, I couldn't find it on Samsung's website either, either as a paid or free app. Amazon does show a prominent display on the product page for this model touting the Instant Video service, but it is definitely not present on the TV. I tried for a firmware update, but none are available. There have been questions asked by users on the Samsung website forum, but Samsung won't answer them. I can't imagine that Amazon expects you to watch through the browser - that's a little ridiculous. This sucks.

In reply to an earlier post on Apr 13, 2011 7:35:54 AM PDT
A/V guru says:
Yeah it is funny EdM...

Welcome to Samsung everybody. Here is the "official scoop" on the TSB(technical service bulletin).

Depending where your C or D series TV is made, determines whether you automatically have the Yahoo widget for Amazon already on your TV. If you bought one from a plant that didn't pre-install it, you have to wait for a firmware update. That is all fine and dandy on C TV's. The D's just came out. (That is a paraphrase of a 2 page letter)

Basically, on the new D versions, your only hope about making sure your TV already has the Yahoo widget for Amazon VOD is to buy every single one of them you can find in your area, take them all home, and return the ones that don't have the app already. Hopefully 1 of the "however many you had to buy" had the app pre-installed at the factory.

Considering Samsung outsources everything to the lowest priced suppliers, you probably have a 30% chance of getting one with the app already. Otherwise, wait for the firmware update.

Welcome to Samsung.

In reply to an earlier post on Apr 13, 2011 8:58:19 AM PDT
Irie-Mon says:
I was wondering if anyone who has the C or D series can chime in and let me know if you have the Yahoo widget and what firmware version you have. I have a 55D8000 with 1003 firmware and a mfg date of Feb 2011 and I don't have the widget/app.

Posted on Apr 14, 2011 3:56:01 AM PDT
MikeT says:
That TSB did not give a serial number identifier to determine which units came from which factory?
Mfrs usually want such info in the S/N to help track down QC issues (like the one being discussed in here).

Posted on Apr 14, 2011 5:49:05 AM PDT
A/V guru says:
I found the TSB online. I'll see if I can find it again amongst the slew of "known Samsung issue" TSB's out there. When I was looking for that specific issue I had to wade through a TSB on every single TV that Samsung has made for the last 4 years on power supplies. Apparently every single power supply is made by the same company and Samsung won't change, even though that power supply is the number one cause of all their failures. Put it this way(look on Ebay for spare parts for Samsungs), the power supply itself has the same number of failures as the next 5 "reasons for failure" combined. There are, basically, 6 parts to a television.

Samsung came to us(like they do every year) for distribution. Again, this year, we told them no. We are the biggest distributor into "mom and pop" shops, and "mom and pop" shops don't want to deal with the defects that Samsung brings to the table.

In reply to an earlier post on Apr 15, 2011 2:11:13 PM PDT
Randy says:
@A/V,

What 55" LED TV do you suggest then?

Thanks.

In reply to an earlier post on Apr 15, 2011 4:12:41 PM PDT
Last edited by the author on Apr 15, 2011 4:27:09 PM PDT
A/V guru says:
None.

I will suggest a couple plasma...

LG INFINIA 60PK750 60-Inch 1080p Plasma HDTV with Internet Applications (if you don't need 3D)
LG 60PZ550 60-Inch 1080p 600 Hz Active 3D Plasma HDTV with Internet Applications (2011 Model) (if you do want 3D)
LG Infinia 60PZ950 60-Inch 1080p 600 Hz Active 3D THX Certified Plasma HDTV with TruBlack Filter and Smart TV (2011 Model) (if you need 3D and want THX certified, and to boot...still cheaper than the Samsung LED LCD you were looking at)

Panasonic VIERA TC-P55ST30 55-Inch 1080p 3D Plasma HDTV (2011 Model) (this will cost less than the 55" Samsung you were looking at)
Panasonic VIERA TC-P55GT30 55-Inch 1080p 3D Plasma HDTV (still cheaper and better than the 55" LED LCD Samsung)

Matter of fact, for the price of that Samsung...
You could have this...
Panasonic VIERA TC-P60GT30 60-Inch 1080p 120 Hz 3D Plasma HDTV (even though it isn't out yet)

If you still want to spend "more for less", then by all means, keep looking at LED-lit LCD.

But, to give you an idea. This THE ONLY television I will recommend, that isn't plasma or DLP...
Mitsubishi Diamond Series LT-55265 55-Inch 1080p 240 Hz LED Edge-lit LCD HDTV

Speaking of DLP, if you "need 3D"...
Mitsubishi Diamond Series WD-82838 82-Inch 3D DLP HDTV

Those two Mitsubishi are still less expensive than the Samsung.

Posted on Jun 1, 2011 10:24:59 AM PDT
Irie-Mon says:
Amazon.... Any update on when the Instant video is coming to the D7000 or the D8000?

Posted on Jul 5, 2011 8:49:13 AM PDT
johnnyjack says:
I have the D8000 and I'm pretty pleased with it so far. But I moved the Roku attached to my old TV to another room, so now I don't have Amazon on my main TV. I keep checking the page that shows which Samsung models have Amazon but (with the exception of when they all disappeared and then all the C series TV's showed back up) the list hasn't changed.

I'm frustrated. Latest and greatest TV and it doesn't have something that my $60 Roku served up flawlessly. I'm painfully loyal to Amazon (I'll pay a few $$ more to buy something from Amazon vs. another etailer) but my recent purchases have been from Vudu.com, for lack of alternative. My preferred choice would be that Amazon writes an app directly for the Samsung platform, it feels dirty to have to open the Yahoo widgets and select Amazon. But barring that, why is it still not available and why has there been NO communication on when it will be?

I understand that there's a cooperation breakdown between Amazon, Samsung, and Yahoo. I understand these are busy companies with lots of different things going on. But they're alienating a pretty sizable group of consumers. I have money from my monthly entertainment budget that I'm literally anxious to throw towards Amazon yet I'm unable to. That seems unacceptable on their part.

Posted on Jul 9, 2011 8:00:32 AM PDT
I have the 7000 and I access the Amazon Instant Video thru the yahoo apps. Been using it for months.

Posted on Aug 19, 2011 1:12:14 PM PDT
Irie-Mon says:
Come on Amazon when are we going to see the Amazon instant video app for this TV like you are advertising.
Amazon prime --- Check
Samsung D8000 w/ apps --- Check
Notification on Amazon site that it is available --- Check
Able to watch Amazon instant videos ===== FAIL

In reply to an earlier post on Aug 20, 2011 6:12:25 AM PDT
Alan Hoffman says:
Suzanne, can you describe your set-up. My Yahoo apps won't connect.

Posted on Aug 20, 2011 12:01:52 PM PDT
I am so surprised to find this thread ... over the past 24 hours I have gone through the same thing.

I have wanted a Sumsung LED TV for 3 years ... and I finally could afford it and got the UN55D7000 through amazon. I am a prime subcriber for years, and use amazon like crazy. So I was so shocked that I couldn't find the Yahoo Widget (or Samsung App). I made calls to amazon and samsung twice. I even decided to write samsung usa corporate "@sea.samsung.com".

As an engineer, I couldn't comprehend a business or technical reason the amazon app would be removed, while still supporting Netflix, Hulu, Blockbuster, etc. They all effectively work the same, and compete with eachother. If the TV could support one, it should support the rest, and it wasn't exclusive since there were multiple competitors.

Like some have stated ... I swore I saw on the amazon website and samsung website that all B, C, and D series had yahoo widgets and samsung apps, which supported features like this, and that the d-series specifically supported amazon apps. Looking at the website closely now, they seem to be missing, and there is the disclaimer "not all apps supported on all tv models."

While I have googled for the TSB on the issue, I can't find it. But I sure hope they release a firmware fix. Afterall isn't that what it is there for?

I am not sure if this is anyone's fault, but I spent alot of money on my TV and really wanted to stream amazon apps, in HD, and through toslink to my reciever for 5.1 audio.

Posted on Aug 20, 2011 2:30:23 PM PDT
Last edited by the author on Aug 20, 2011 2:34:32 PM PDT
ATLCUB1 says:
I just received my 8000 and Amazon still isn't available in Yahoo widgets (or elsewhere). I just updated my firmware and still nothing available. You would think that Amazon would do more with Samsung so they could take my $$ instead of their competitors. Hopefully soon.

Posted on Aug 21, 2011 4:39:56 AM PDT
MikeT says:
The absence of these apps could be any number of issues. Technical issues on either end (server, library, TV), licensing problems, gui, interface, controlling geographic restrictions on the content, etc...

It is not uncommon for such apps/services to simply shut down if the usage cannot generate enough $$$ or creates too many calls to customer service. Ask anyone who was using Yahoo Music, one day they simply pulled the plug.

In reply to an earlier post on Aug 21, 2011 8:40:00 AM PDT
Irie-Mon says:
MikeT, I see where you are coming from, but this featured never really launched. So how I see it is Amazon/Smasung marketed a TV with these features so they can sell more TV's without the intent of coming out with the App.

Posted on Aug 22, 2011 5:08:37 PM PDT
Julio Vargas says:
This really sucks! I just did an update on my D8000 and still have no Amazon VOD.

Posted on Aug 22, 2011 5:52:08 PM PDT
Alas it has been a business day and I still haven't heard from Samsung Corporate ...

Everyone ... If you care about the amazon app ... please submit a trouble ticket to:
http://help.yahoo.com/l/us/yahoo/connectedtv/forms_index.html;_ylt=AhPa2YHvpQzE0kSAJbZekPZXiXpG?last_url=http://help.yahoo.com/l/us/yahoo/connectedtv/tvwidgets/premiumtvwidgets/tvwidgets-01.html

By posting to the yahoo tv widgets help forum ... you do need to sign in (which can be done using Yahoo, Facebook, or other ways) ... but maybe if they forward enough of our requests (like they did mine) somebody might do something.

Just a thought!

Posted on Aug 26, 2011 4:44:49 AM PDT
Add on one more consumer who purchased the Samsung UN55D8000 and expected to be able to access Amazon Prime Video. I also Paid $1500 dollars to have the television installed into my home theater. And now I find out that I am far from alone in this absolute stupid fiasco die to Samsungs stupidity. I can not believe why this could happen? Who is responsible? Who should be held accountable? I really want satisfaction from someone who will accept responsibility for allowing the public to spend over $2000 dollars for a television and not have Amazon VOD while its lesser models have that function? I just do not get it? Am I missing something?

Posted on Aug 31, 2011 6:57:53 AM PDT
GOOD NEWS ... GOOD NEWS ... I spoke with the "Office of the President" at Samsung Electronics America ... and after a long conversation ... They thanked me for bringing the issue to them. He told me that he had already talked with the US product manager / engineer for LED TVs ... when they were trying to validate my problem, so he said they would start working on it.

But ... more importantly ... he explained to me, that samsung was moving the "amazon" software from "yahoo widgets" to "samsung apps". He said this may take tell christmas or longer, mainly because of legal reasons regaurding the contract samsung had with Yahoo. But that eventually yahoos widgets were going away (or scaling back), and all apps would be run through samsung apps. He also explained, samsung apps is really just a sort of Application Programing Interface (API) that allows companies to write their own apps, and then samsung publishes those apps to thier TVs. He lead me to believe that Amazon had already written a "Samsung App" (not to be confused with Yahoo Widget) and that what was holding up the "App" was the legal contract with Yahoo. Though, according to him, Yahoo should have the Amazon widget on the D series TVs, contractually speaking, but since the ties between samsung and yahoo were being severed in favor of samsung apps, I got the sense that Samsung had little leverage to get yahoo to fix the problem before the contract was over.

Please understand, that I am reading between the lines here a little without being a lawyer, seeing the actual contract, or anything. But the gentleman I spoke clearly had access at a high level, understood the issues involved, and was based at thier corporate office in New Jersey, and not some call center in who knows what country. Over the course of converstations, he personally called me 3 times, I never need to call him once. I consider that amazing customer service.

So here is to hoping that either yahoo will release an update and fix the problem, or the legal problem will be solved sooner and a sasmung app will be released!

Posted on Sep 1, 2011 10:30:43 PM PDT
L. Czajka says:
Fascinating - great little window into how MegaCorporations can flail. Google "Samsung Amazon VOD" and you can find a million
people talking about how messed up this is. For months. Samsung - in a sea of connectivity - can find no way to directly communicate the issues and what's happening. We have to wait for a second hand account over an e-urinal
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Discussion in:  Home Theater forum
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Initial post:  Apr 8, 2011
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