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Sony Quality issues?

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Showing 1-25 of 27 posts in this discussion
Initial post: Sep 1, 2011 6:52:18 AM PDT
I keep reading a very few reports that Sony no longer builds a quality product; that issues begin to occur within a couple of years. And that Sony's service is not what it use to be.
Before I spend nearly 3 grand on the 55HX929, I would appreciate feedback on this topic.

Posted on Sep 15, 2011 6:25:17 PM PDT
I would just get the extended waranty with it if that's what you realy want.

Posted on Sep 15, 2011 7:15:06 PM PDT
fred boltz says:
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Posted on Sep 15, 2011 8:57:39 PM PDT
I am considering that Michael. Thanks for responding.

Posted on Sep 23, 2011 1:31:34 AM PDT
Last edited by the author on Sep 23, 2011 1:32:48 AM PDT
In my experience, everything Sony I have purchased has run flawlessly. Also I've drooled over many a Sony product owned by friends/family/in-store. I believe in Sony. The only downside is the price. I recently made the decision to buy a 40'' Sharp TV even though I was very tempted to go with Sony or Samsung. It was my budget that got in the way. I'd purchase an extended warranty for sure, but go with the Sony. Like I said, if price wasn't an option, I would have. I see a lot of hate for them and a lot of positives (as with Microsoft.) To be honest I only feel a few companies I have associated with have had poor service (recently AT&T) but I have always seen great things from Sony. Buy with confidence!

Posted on Sep 27, 2011 1:55:24 PM PDT
Well I believe Sony discontinued the XBR line for their TVs which for many years was their top of the line of their TV series. I havn't been up to date with Sony's new TV lines but I can tell you that in terms of reliability of Sony Products have always ranked higher than Samsung and other leading brands. I recall only one brand having better reliability but I believe thats the case because they sell way less amount of TVs. I'd research to see what Sony calls their new top of the line TVs and go with that. I believe Sony still goes with the economy tv / middle road tv / top of the line tv. You won't regret Sony TVs they are the best in the market. Im talking as of 2009 which i purchased the XBR9 which i love. It looks better than majority of TVs today still.

Posted on Sep 28, 2011 7:03:06 PM PDT
Sony has made at least its full share of lemon products
(it's difficult to find a company that hasn't made
at least one model that really sucks),
but most of their output has been very good.

I own a large number of Sony items, but I've never had,
and never wanted, any of their TVs, so I'm no expert
in that category.

If you haven't yet done so, read reviews on
It's a great site for these sorts of things.

Posted on Oct 3, 2011 1:21:59 PM PDT
C. Bruder says:
Ive never had a problem with the Sony products i have purchased. Good quality.

Posted on Oct 4, 2011 1:25:17 AM PDT
one can not usually go wrong with a sony product I have had a sony 27 inch tube tv thats still going strong after 24 years. Sony doesnt build the actual screens on thier flat screens, I believe, so can't really blame Sony if that goes bad, but they should still stand behind thier products and in nost cases Sony will fix things that are out of warranty if you complain enough because 2 years is too young for a modern TV to die. As far as the Sony flat screens I think they are priced way too hgigh compared with other brands, personally I have one Sony Bravia and 2 Samsungs, the Samsungs are better value.

In reply to an earlier post on Oct 4, 2011 10:31:50 AM PDT
S. Carnes says:
In 2009 we bought the 46" Sony Bravia ($1,900), a couple of months after purchasing the sound board had to be replaced. Then a couple of days after the 1 yr warranty was up the panel went bad. This means the TV is shot. Sony offered another model for $900 more.

We had purchased Sony products for over 20 years, they use to be a quality product but not anymore. I will never buy another Sony product and will tell everyone I know not to spend the money.

Posted on Oct 4, 2011 12:22:53 PM PDT
Last edited by the author on Oct 4, 2011 12:23:58 PM PDT
M. Moorman says:
I currently have 4 Sony products worth almost $6000, each less than 5 years old and not a single one of them are currently working. 2-LCD TV's, playstation and video camera. So, to answer your question, no they don't produce a quality product anymore. Sony's response is to send them more money and they will send you discounted refurbished merchandise. No thanks, good luck with Sony if you choose to waste your money.

Posted on May 16, 2012 7:52:33 AM PDT
Last edited by the author on May 16, 2012 7:53:52 AM PDT
Sony is a rubbish company. After they were successfully conquered the world in electronics & entertainment products, now they let them lost. They kill them self since 12 years ago by 'selling' their soul to China. China is like a hell for the quality seeker..Just to sell thing cheaper in a few moments, now they lost a huge of money for long term years. I dont care about the pricey matter if they get me a high quality built TVs or something that they are not purposely design to fail after a certain time, like the Truvox (mini Hi-fi), Tape-Walkman series and Trinitron-CRT TV series in middle of 90's. Why SONY win the battle previously was not of cheap price, but because of their built quality and sense of 'humanity' design, ergonomics arrangement and fine tuned functions..we touch it..we love it (like my old Sony Walkman). They may also believed that make thing cheaper & lower quality, people will buy it again after few years later.. no.. that's totally wrong..they buried them self by 'killing' their brand confident and trust, and now they should learn by that..
I was putting SONY brand out of my list since 7 years ago after they 'fooled' me with stupid engineering design of MHC Hi-fi series. Sorry no more for SONY..!

Posted on May 25, 2012 4:51:58 PM PDT
Khurram says:
I don't understand the hate for China. Apple's high quality products proudly display "Designed in California. Made in China". Now lets talk about Sony, I bought XBR9 with their surround sound system & blu-ray player in 09 & all of it still functions like new even after relocating multiple times. I have a feeling that M. Moorman's products are abused for all of them to stop working. Sony customer support is such that i bought a custom built laptop and returned it with no questions asked. I never have to think twice about buying Sony's product and that is the mark of a good brand.

Posted on May 25, 2012 5:25:52 PM PDT
N. Rieck says:
I have a sony Bravia that is 6 years old and still works like new also after being relocated a few times. I have also heard that sony was having some issues for a few years however, every sony product I have which is many have all worked great and outlived anything else. I have a 3 year old vizio tv that I apid $500 bucks for and has had a red line down the center for the last 2 years. I had a sony ereader (one of the original ones) It broke from me dropping it and not only did a speak to an english speaking knowledgeable customer service rep, they replaced it with a refurbished one and all I had to pay was shipping. So now I have to buy a TV for our new family room and after much research I am going with the the 850 or the 929. So supposedly sony makes crap tv's then how come they had the higheset scoring led 2 years in a row? My dad bought a 46" last year and he was having problems with it started blaming sony and they make crap tv's yada yada. Guess what he had it on the wrong channel. So maybe you are hearing a lot of user errror and blaming it on sony. Tony I have done a lot of research on 55 inch LED's since I am in the market for one also, I would definately go with the 55hx929 or the 55hx850 which is cnet says has a sparkling picture display. From what I have read so far, the Sony 929 & 850 has the easiest user setup and best display and are at the top of the list for LED's this year and the 929 was #1 for last year.

In reply to an earlier post on Jun 4, 2012 3:21:46 PM PDT
Mehdi Khan says:
I bought sony's vaios laptop in 2007. It is in excellent condition till today. I don't know what happened to you. Sony famous for durability.

Posted on Jun 6, 2012 10:16:34 AM PDT
Maria Renée says:
comprar un producto Sony en los usa , pierde la garantia si lleva el producto comprado al extrangero.El servicio al cliente en estos casos no pueden y no quieren resolver un problema tecnico.Es un riesgo comprar un aparato en los estados unidos y llevar este aparato fuera , la garantia no es valida.

Posted on Oct 31, 2012 12:32:39 PM PDT
I have always been a loyal Sony customer but the last three very expensive Sony products I purchased (Bravia, VAIO desktop and VAIO laptop) all became defective and non-working well before there reasonable expected life should have ended. Samsung is the new Sony.

Posted on Dec 29, 2012 4:40:37 AM PST
K. Mccrae says:
I have a Sony laptop (VPC711M) that I bought in the summer (I had a Sony before that too). Get this, the 3.5mm headphone jack does NOT fit 3.5 mm headphones. Talk about quality, not. I had problems with the jack on my last Sony too, the collar that surrounded the input fell out! So you can bet your bottom dollar (or pound in my case) that I will NOT be buying Sony again. Is it too much to get something as simple as that right?! Heck, didn't Sony invent the 3.5mm jack when they came up with the Walkman cassette player? What a complete and utter joke. I'm guessing they're trying to cut costs, in the end all they'll end up cutting is customers. No more Sony for me thankyou!

In reply to an earlier post on Mar 11, 2013 6:17:26 AM PDT
yes, it's true tht the quality is bad. The PCB on my 40" Sony tv broke just after 2 years.
Whereas I had a Sony CRT for over 10 years without any issues (I threw it out due to its bulk)!!!

Posted on Mar 25, 2013 11:05:07 AM PDT
Ryan says:
I too bought an expensive Sony TV (Sony Model KDL55HX729), and its LCD panel part# 181135212 (ref 252) was defective. However, Sony doesn't provide the LCD panel as a replacement part. Exchange of the TV is my only available option. In my case, I was about 2 weeks past Sony's 18 month warranty, and my only available options were a 15% discount on a new TV, OR buying one of their refurbished sets which comes with a 90-day warranty. I understand that sometimes parts fail, but Sony was unwavering on their policies and would not make this right. Personally, I purchase Sony products with the assumption that this is a quality brand, and that they stand behind their products. Unfortunately I no longer believe that is the case. An expensive TV should not fail within 19 months. If Sony designs for planned obsolescence, they certainly nailed that feature.

Posted on Mar 25, 2013 7:42:18 PM PDT
I will never buy another Sony product again... they are the new king of planned obsolescence.

Posted on Mar 26, 2013 6:44:27 AM PDT
HDMI port one stopped working--a month after the warranty stopped.
I switched to another port, there are four on the TV.
But when will the others go?

Posted on Aug 28, 2013 11:02:01 AM PDT
[Deleted by Amazon on Aug 28, 2013 11:37:54 PM PDT]

In reply to an earlier post on Aug 28, 2013 11:18:13 AM PDT
Last edited by the author on Aug 28, 2013 11:19:29 AM PDT
Ryan says:
Quick update from my previous post, which I hope will help others that purchased a Sony Lemon. While Sony would not work with me on a warranty that was two weeks passed the end date, my credit card company would. In this case Discover card (and I believe others as well) will extend the manufacturer's warranty up to a year. This is just part of their benefits and costs nothing. Within a couple weeks I received a check from Discover for the FULL purchase price, and was able to go buy a newer (non-Sony) TV. Hope this helps!

In reply to an earlier post on Aug 28, 2013 11:35:38 AM PDT
Great tip, Ryan. Thanks. Thus far, the only issue I have had has been #1 HDMI port going out. Hopefully, nothing else comes along.
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Discussion in:  Home Theater forum
Participants:  21
Total posts:  27
Initial post:  Sep 1, 2011
Latest post:  May 8, 2014

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