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Customer Discussions > Home Theater forum

Blu Ray glitches on Redbox Movies.

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Showing 1-7 of 7 posts in this discussion
Initial post: Oct 17, 2012 11:55:48 PM PDT
Sorry I don't know if this is the right area for this discussion.
I rented two movies from redbox. Dark Shadows with Johnny Depp and Snow White and the Huntsman.
I have an LG Blu Ray Player which is a couple of years old. It needs to do only one more update(I looked online at the lg website). But when I try to update the download, the player doesn't retain the download after many tries.
I also have a PS3. I had missed only one update before viewing the snow white movie and the movie must have skipped 20 times. I couldn't belive I sat their patiently trying to watch these movies.
I cleaned both movies with maxell isopropyl alcohol and maxell cleaning cloths before viewing both movies. The blu ray movies seemed to be spotless after I cleaned them. I thought blu ray movies are very forgiving playback when near spotless. Both movies skipped many, many times more than it should. I told redbox this and they gave me 5 free codes to use. The question is now, is I am doing something wrong on cleaning the blur ray movies or updates that important to playback. To say the least I am very discourage about renting even free movies. Any replys our welcomed. Thank You.

In reply to an earlier post on Oct 29, 2012 11:35:41 AM PDT
KBIC says:
Blu-ray movies are even more finicky than DVDs. Buy a cheap blu-ray movie to find out for sure. I know it means spending 10 or more to see if your BD players have problems but it is probably cheaper than bringing the units in to have them just looked at.

Posted on Oct 29, 2012 11:45:32 AM PDT
Looked online and will probably buy a lens cleaner. I don't however know the difference between wet and dry cleaning. I think the disk has a tiny brush on it.

In reply to an earlier post on Nov 3, 2012 9:44:38 PM PDT
I would say don't bother. If you have another disc that you know works, put it in -- if it works, then it may not be your player. Some discs may not play correctly because of firmware, but if it's skipping at certain points in a movie, it's almost certainly microscopic scratches on the disc. I've had several discs that looked almost pristine, but skipped in certain scenes. Since Redbox was nice enough to give you 5 free codes (they didn't extend to me the same courtesy), I would use one to get another copy of the movie you want to watch from another kiosk to make sure you don't get the same scratched up one. If two different discs of the same movie both don't work, then you might have another problem, unless you believe in coincidences.

(though Dark Shadows isn't a great movie, so I'd advise skipping it...)

In reply to an earlier post on Nov 28, 2012 9:00:09 AM PST
In addition to the damaged copies, I've had a recent experience with Redbox which I think should be shared with other customers. Earlier this month, I received a charge from Redbox on one of my accounts for an amount far in excess of any rental charges. I called Redbox and was told that the charges were for a rental that had not been returned. I explained that I had never rented that title and suggested that a glitch in their own process or machinery might be the cause. The Customer Service rep admitted that from time to time this does happen and agreed to refund the charges to my account. This was not done. Yesterday I called to find out why and was told that "It had been decided that the charge resulted from the fraudulent use of my card for which I was responsible and for which no refund was possible. I explained that I live alone without spouse, child or partner who has access to my bank card. I have consulted my bank which is looking into the matter. I have since encountered others with a similar story, so either Redbox's processing infrastructure is seriously flawed, or something more sinister is afoot. Be warned.

In reply to an earlier post on Jan 25, 2013 10:28:39 AM PST
Sui Lin Chee says:
RG3 -- then you can contest the charge, which is a "card not present" transaction.
Your CC bank will credit you and require the merchant (Redbox) to investigate -- they will then have to admit that the transaction wasn't evidenced by your card being swiped. Also, did you receive a rental confirmation email - - if Redbox has your email, you would received a rental confirmation.
If Redbox can produce all this information (swiped transaction, rental confirmation, etc.), then something is missing on your end and you haven't figured it out yet.

Posted on Feb 4, 2013 7:49:56 AM PST
M. Gariti says:
Rental blu-rays (at least legal ones) are the EXACT SAME DISCS as the ones for sale. (The only difference being that if a "bonus features" disc is included, that is usually removed; and the box is often switched. But the movie disc is the same as the one for sale). On to your question...Blu-ray players require updates periodically to play new movies. This has to do with the player VERSION. If a new movie requires an update to a new version, the update is almost always included on the movie disc, and you will be asked to install the update before you can play the movie. *The only case where the update wasn't included with the blu-ray in my personal collection was with "TED", but I found the update on-line, recorded it to disc, then let the update file play in my blu-ray player.* Long story short, nobody's trying to mess with you, just let a player update install whenever asked on a legitimate blu-ray (not a copy).
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Discussion in:  Home Theater forum
Participants:  6
Total posts:  7
Initial post:  Oct 17, 2012
Latest post:  Feb 4, 2013

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