I'm not sure what's wrong with my Kindle 2 (I've only had it 6 months), but it isn't working. I'm worried that I've broken it. Is there a way to send it out to be repaired or am I out of luck? I can't find anything on the website to answer this.
My Kindle 2 froze up on me while I was attempting to purchase a new book thru whispernet and nothing I do will close the connection or return it to the Home page. I've only had it since the end of February. Will I have to pay to have it repaired? What will happen to all the books I have downloaded when I send it back for repairs? I am so disappointed. I had a Bookwise ebook and when it broke after 8 years, I lost over 350 books and when I purchased their newer one I wasn't able to retrieve but a fraction of my books.
First, did you try a restart? Hold the power button on for about 30 secs and let go. It should restart. If it doesn't, try it again. Time it, 30 seconds, let go.
If it doesn't restart, it is under warranty, call customer service. They will send you a replacement, then you put the old one in the same box and send it back. They even pay the postage.
When you get the new one, charge it fully, turn on whispernet, and the Archived Items List will have all your books you bought from Amazon. Click on each one you want to download immediately. You can download and archive back an unlimited amount of times. You don't lose anything, unless you have books from other sites. Hopefully you backed those up on your computer. They are your responsibility.
Be sure to charge frequently when you get the replacement. Downloading a lot of books, means doing a lot of indexing, which takes a lot of battery power.
Thank you so very much that did work. I had tried every thing else that was posted in the troubleshooter. I wonder why holding the power button for 30 seconds isn't mentioned? I had to hold it several times before it repowered. Thank you again I very grateful for your assistance.