My Kindle suddenly won't recognize my router. I even tried to do so manually, but it won't allow me to out in IP address or anything. Ticked off BIG time. Go back to my trusty Nooks (we have three here in two versions)--I can take them to my local B&N and get help instantly! Grrrrrrr! Looking at these comments, thus is apparently an ongoing issue with Kindles!
I suspect that not everyone is reporting the problem on this page. I have just started having the same problem after using my kindle for nearly 2 years and it's really frustrating as no one seems to have the answer.
Ok ...this is a few months from my original complaint re the Kindle Touch......I returned it....to get a new one maybe...but no they aren't making these anymore?? .....wonder why.....so it was replaced with a Kindle that I simply click the side to turn the page....sooooooo easy...a tad annoying re the little keyboard thingy, but It WORKS! It's simple.Got a bit of a refund too because its a cheaper model. Oh and I bought an iPad mini. It also works ...so far. And it connects....so far ...am in China where things are easier actually.
@Diana: Try performing a hard reset on your Kindle Fire. Unplug the Fire from all power sources and then press and hold the power button for 20 seconds (count them slowly) and then release. Ignore any shutdown messages. After the device has completely turned off, press the power button to restart your Kindle Fire.
If that does not help, Use the large orange Contact Us button to the right to contact Amazon Kindle CS and talk with them about it - use the live chat or the call back feature if you can, not email. If you can't see a Contact Us button on this page, then go to https://www.amazon.com/gp/help/contact-us/kindle-help.html and contact CS. I advise using Live Chat or the Call Me Back feature and not email, as they will have your account details available to them immediately when you talk with them.
I cannot speak for anyone else, but Ipads cost several hundred dollars more than Kindle Fire and if I had several hundred dollars more I would have bought one in the first place and I would still be having connection problems, examples: Eduardo_298 Currently Being Moderated Mar 12, 2013 8:46 AM I got my iPad mini the first day it came out, and it was working perfectly, but suddendly it just strated acting weird with the connection and Wi-Fi.
This has happened to me too (and many from what I can tell).
I bought mine in November and worked great until recently. Like you, I noticed issues such as pages not loading, intermittent disconnects. Then one morning, my iPad was off the network and would not join.
Got the error "Unable to join the network...."
It work fine the night before.
I currently have an Apply TV, Mac Mini, MacBook Air, and a few Android devices all connecting to my wifi network without issue. My iPad mini however can only connect when I'm a few feet away. (This is the same problem I'm having with my Kindle Fire HD)
If you would like to see some more Ipad complaints go here, https://discussions.apple.com/thread/4882633?start=0&tstart=0
i am wondering if someone, or some company has found a way to turn them all off. mine was fine yesterday morning, and i cannot move the button to "on" on my wifi connection. all the other buttons will move, but that one will not. maybe they were turned off to sabatoge future sales?
my on ff button to the wifi is stuck on off. i cannot get it to move to on. it was working earlier today, too. now nothing. wonder if kindle makers want us to buy the new ones? maybe mine had a time limit of use? any help is appreciated. thanks
My Kindle Fire also stopped talking to my WiFi router suddenly on May 3. I discovered that it had turned its own "network communication" switch off. When I switched it back on everything worked fine. I have a Linksys fwiw.
My Kindle Fire HD connects and stays connected if I am in the same room with the router, but if I go into another room it keeps dropping the connection and slowing down with the downloads. What is the point of having wifi if I can't get a few feet away from the router? This is the second one I have had. The first one had to go back because the auto-correction wouldn't turn off and I couldn't even type in a correct password because the program would change it from what I typed to something else. I am wishing I could get an IPad or something commensurate. I am tired of Kindle problems.
Yes, I had same issue and found good help from Amazon...once I turned router off (>30s) then on again it searched for new IP addresses and all was well again. I only had to re-enter my password and was good to go.
We have an AT&T Airport. My wife's Kindle hasn't been able to connect to it for over a month. it can't even find the network. On the other hand, our laptop, Roku box, and finally my NOOK connect without a problem!
I called the Amazon Kindle help line and a very nice fellow talked me through the issue. I highly recommend them. The Kindle Support Phone Numbers are listed in the Kindle User's Guide 77% through the guide... they're toll free.
I unplugged my home wireless router to reset it, waited several minutes and then plugged it back into power. While I was waiting I did a soft reset of my Kindle by turning the Kindle on, pressing [Home], then [Menu], select Settings, and then [Menu] again. There you can select Restart which should restart your Kindle yet retain your books. If you were to select Reset to Factory Defaults you would loose all books on your Kindle but, even so, you would be able to Sync & Check for Items in the Home Menu and get them back... that's what I eventually had to do when my old router died later.
When You select Restart the Kindle will go blank for awhile, then come to a progress bar screen. There is another way to restart which involves holding the On/Off slide button to the right side for about 15 seconds... I forget exactly how long... and the screen will go blank and then to the progress bar.
After your Kindle is up and running again you will need to turn on your wireless connect to the router and re-enter any needed password or key.
BTW... If you want to, you can also Change Primary Dictionary in the Menu where you find the Reset command.
If all else fails call Kindle help... I was glad I did.
I am so over the kindle Touch. I've had it for 4 weeks and am on vacation away from my computer. The KIndle wont connect anymore to wifi, even though other peoples' tablets etc connect ( it did only once while here in Bali) so cannot buy any more books to read! OK Back to the print world and carrying paperbacks. PLUS it just jumps ahead or back, no matter how carefully I swipe the page.Then I have to go to "go to" and find my place.Sometimes it wont actually stay on the page when I do find it! Hate the thing. Really stresses me out as I read it.will it jump wont it jump?...so now dont bother. I want to return it when I get back to Australia. Any Kindle techs out there reading this littany of complaints?