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Kindle Fire screen went black

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Showing 1-14 of 14 posts in this discussion
In reply to an earlier post on Apr 7, 2015 5:33:35 PM PDT
Oh wow! Thank you! I thought it had gone bad and it was so sudden--and it is very new! Thank you again! working like a charm!

In reply to an earlier post on Jun 17, 2014 8:13:05 AM PDT
Grandma says:
thank you!! i couldn't get it to work and i thought that it was broken. this is very helpful to people with the same problem.

In reply to an earlier post on Jun 1, 2014 12:15:12 PM PDT
I'll make sure to pass your kudos along to our entire Customer Support team!

Have a great day!

Posted on May 31, 2014 8:28:00 PM PDT
Awesome, thank you Shannon A from Amazon Kindle Customer Service.

Your instructions helped me tonight since my Kindle Fire HD decided to go black screen on me with a little white on it. Did the Hard Reset and it worked like a charm. Thank you so much for your assistance. I enjoy using my Kindle Fire HD and all of it's benefits that come with it. Love It. Thanks again.

In reply to an earlier post on Feb 27, 2014 5:16:47 AM PST
What did you doo you make it work?

In reply to an earlier post on Jan 19, 2014 9:13:34 AM PST
S. katz says:
This worked. The screen went black. I charged. Still nothing. This fixed the issue quickly. Thank you!!

Posted on Mar 2, 2013 3:58:58 PM PST
is there any way to repair a kindle when the screen goes bad-besdes hard reset

Posted on Feb 27, 2013 6:43:54 PM PST
pizota13 says:
works like a charm

Posted on Apr 17, 2012 6:52:46 PM PDT
Beth says:
Thank you so much! I just bought my Kindle Fire a week ago and i was looking something up online, and i left it be for a while. Then the screen went BLACK! i did the 20 second trick and it completely fixed it! THANK YOU!!! This saved me!

In reply to an earlier post on Feb 9, 2012 9:15:00 AM PST
david says:
I was experiencing a problem where the kindle fire was playing a radio station for me overnight. Woke up it was still playing but screen wouldn't respond and stayed black. Was pretty bummed til I tried the 20 second reset and it solved whatever happened. Thanks a lot for the tip!

Posted on Feb 7, 2012 5:40:27 PM PST
Also had my Kindle Fire turn off in the middle of when I was reading. I tried to hold the start button for 20 seconds, but still wont turn on. When I press the button the light turns green for 3 seconds but then turns off again.

Posted on Jan 15, 2012 6:59:23 PM PST
SMB says:
My Kindle Fire screen went black, too. I tried plugging it in, thinking that the battery may have gone dead. There was no change after I plugged it in, though. The screen did not turn on, as it usually does when I recharge it. I unplugged it and tried the hard reset, pressing the start button for 30 seconds, but still nothing happened. I plugged it in again and just left it for awhile. About 30 minutes, I noticed that the green power light had come on. My Kindle now works as before. All is good once again!

Posted on Dec 27, 2011 11:14:43 AM PST
Hello W. J. Wilkening,

This could be just a simple software issue. Restarting the software can solve intermittent problems. First, be sure your Kindle Fire is disconnected from any power source and that the device is turned on.

Performing a hard reset on your Kindle Fire may resolve intermittent issues like a frozen screen, battery issues or trouble downloading content to your Kindle Fire.

To perform a hard reset on your Kindle Fire, press and hold the power button for 20 seconds and then release. After the device has completely turned off, press the power button to restart your Kindle Fire.

If your Kindle Fire is still unresponsive, try charging your Kindle Fire before trying to reset the device again.

If you require further assistance or if the issue persists, please feel free to contact Amazon Kindle Customer Support:

Best Regards,

Shannon A.
Amazon Kindle Customer Service

Initial post: Dec 26, 2011 6:27:47 PM PST
My new Kindle Fire just went black as I was reading. Tried rebooting, but could not.
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Discussion in:  Kindle Help Forum
Participants:  14
Total posts:  14
Initial post:  Dec 26, 2011
Latest post:  Apr 7, 2015

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