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Kindle Fire won't connect to the wireless


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Showing 1-25 of 629 posts in this discussion
Initial post: Nov 17, 2011 4:13:52 AM PST
Pony Pal says:
I am trying to setup the wireless on the Kindle Fire, but it won't connect. I get 'obtaining IP address' on the when I try to connect from Settings > WiFi > Wireless Networking, then nothing.

I think I see the Fire with an assigned IP address on the router (hostname= android_de40aa13ee64317b) but I don't get a connection. I have several other wireless devices going through this router to the internet, including the laptop I am using to type this in.

Posted on Nov 17, 2011 4:57:42 AM PST
I am having issues with the wireless as well. I finally got connected, but I can't even access the Amazon site from the Fire - I get a message that the site is down. But I can access Amazon from a wired connection without a problem. Very frustrating experience.

Posted on Nov 17, 2011 5:01:41 PM PST
atcking says:
Same problem, connected to wifi, try to browse web, wont load any pages

Posted on Nov 22, 2011 12:32:51 AM PST
C0nsum3r says:
I had a problem with my new Kindle Fire. It would not connect to my home wireless network (BELKIN N wireless router model F5D8233-4 V3), however the KF would connect at free wi-fi hotspots. A friend of mine had the same router for her home wireless network and the only difference we noticed was that her SSID was one word and my SSID was two words separated by a space. I changed my own SSID to a single word with no spaces and KF connected right away. I cant explain why this worked, I only know that this did work. I am able to access webpages now with no problem. Good luck to everyone else who is having problems connecting their KF to wireless networks.

Posted on Nov 22, 2011 1:11:52 AM PST
I keep getting a network error message from the Amazon site. I tried to connect to the web and got the Free wifi sight at Jamba juice. Internet worked....Amazon doesn't.

Posted on Nov 22, 2011 4:36:32 PM PST
keven says:
Same problem with wifi connection. i am using a linksys WRT54G. My laptops, Wii, printer all use the wireless with no connection issues at all.
The Kindle Fire does not work, can't connect at all. (yeah, yeah, I double, triple, quadruple checked the password, changed it a few times, reset the router, etc, does not help) My guess is that this is because my router is rather old, and there is probably some software issue that is not being followed by the kindle. Amazon's idea of help after many hours on the phone is to hold the kindle closer to the router.
seriously? They sent me a replacement, same exact problem. It's pretty obvious (at least from my point of view) at this point that the problem is with the Kindle's software. I am going to buy a new wireless router and hope this solves the issue. Just wondering when amazon will reimburse me for the cost of the new router. VERY dissappointed in amazon's product here though. was very much looking forward to the fire. Now just pretty pissed off about it. not even sure i want to keep the stupid thing if these are the kinds of problems that will keep happening with this product.

Posted on Nov 22, 2011 5:14:29 PM PST
T + J says:
Similar problem. The interesting thing that has happened to me is that the Kindle Fire connected the first day, but then could not connect the next day. Apparently we have excellent reception to our RangeMax Netgear WPN824 v3 router. We even have the hotspot X next to our signal symbol, but when we go to check our WiFi status it says that it unable to connect to access point.

My mac laptop and ipod have no problem connecting. Have rebooted modem, router, computers, etc. Turned power on and off all devices. Tried to manually entering IP addresses into the Kindle. Wondering what else can be done. Any suggestions would be helpful.

Posted on Nov 22, 2011 7:17:12 PM PST
C. Sheedy says:
Hi all, just wanted you to know we were having the same wifi connection problems with our KF. The KF couldn't obtain the IP address for some reason. We Have AT&T unverse for our ISP. We turned the wireless/modem on and off and now it works. Kind of weird...

PS the Netflix app for KF is NOT good, hopefully they will debug it.
Happy Tday to all :)

Posted on Nov 22, 2011 7:35:03 PM PST
kindle girl says:
After initial wired success I began having trouble and could see the network but couldn't connect. What I needed to do was reboot my wireless router. BINGO!! May not work for some of you but try it and see if that helps.

In reply to an earlier post on Nov 22, 2011 7:43:08 PM PST
Lisa Brown says:
I can't get a connection inside or out side my house can't get a connection anywhere it sucks

Posted on Nov 22, 2011 7:57:39 PM PST
Happy2BeMe says:
My KF keeps loosing the public wifi connections. It finds it (e.g., McD's, Starbucks, city wifi's), but then looses the connection on and off! VERY frustrating! I don't know how to boost the public wifi! grrrrrr!

Posted on Nov 23, 2011 3:22:23 PM PST
N. Desha says:
I'm trying to connect through the wireless available at the hotel I'm staying at it, and while it says that I'm "connected" a little 'x' appears next to the wireless icon in the top right hand corner. I can connect to the network via my laptop and have to enter a password initially, but I never get prompted to enter a password when I try to connect via the KF...I'm guessing this is part of the issue. Any suggestions? :)

Posted on Nov 23, 2011 7:24:19 PM PST
David Norman says:
Can't connect Kindle fire to home wireless network. Have new router (6 months) and wireless router works with all other devices at home. Checked password half a dozen times at least. When I try to connect, Fire shows "Connecting...." twice then disconnected. Fire then shows message "Unable to connect to the selected access point. Please try again." I did.

Posted on Nov 23, 2011 7:33:21 PM PST
I see a lot of questions but no answers. So shall I just send it back?

In reply to an earlier post on Nov 24, 2011 7:50:38 AM PST
C0nsum3r says:
I had a problem with my new Kindle Fire. It would not connect to my home wireless network (BELKIN N wireless router model F5D8233-4 V3), however the KF would connect at free wi-fi hotspots. A friend of mine had the same router for her home wireless network and the only difference we noticed was that her SSID was one word and my SSID was two words separated by a space. I changed my own SSID to a single word with no spaces and KF connected right away. I cant explain why this worked, I only know that this did work. I am able to access webpages now with no problem. I dont know if this will help you, but it is worth a shot.

Posted on Nov 24, 2011 8:22:54 AM PST
I just received my kindle fire and I also cannot connect to the internet. So frustrating. I am sending it back and requesting a refund. My next purchase will be the ipad.

Posted on Nov 24, 2011 8:26:55 AM PST
Me too. I just got my Kindle Fire and can't connect either. States my password isn't correct but its the same one I use for everything and it works.

Posted on Nov 24, 2011 8:41:58 AM PST
I have been trying for five days to get my Kindle Fire connected and I just can't get it accomplished. I'm just about ready to send it back and get a refund!!

Posted on Nov 24, 2011 9:47:58 AM PST
I had trouble getting my Fire to connect to my Dlink router. Fire asked for password but the Dlink router password did not work. I found after a long time that the Dlink "Pre-Shared Key" number works as a password for the Fire wireless setup. You will find this number on the Dlink security summary page. This number (numbers and letters) is VERY long. Use caution to get it correct. Good luck

Posted on Nov 24, 2011 5:05:18 PM PST
Book Lover says:
I have a Linksys WRT54G wireless router. I was not able to connect my Kindle Fire after the first day, either.
With the help of my techie brother, we went into the Linksys set up site (http://192.168.1.1/wireless.htm) and changed the default setting from "mixed" to B-only. That seemed to work. Don't know why.

Posted on Nov 25, 2011 12:30:47 PM PST
Just received the Kindle Fire and had the same problem out of the box, would not connect to the network. I tried rebooting my router but no help. So I skipped the initial setup screen and went in to preferences from the home screen (gear icon in upper right corner) after it booted up, selected wi-fi icon and turned wi-fi off, then turned wi-fi back on and after it discovered my network. I entered my password and it connected right away. Hope this helps someone.

Posted on Nov 25, 2011 12:35:03 PM PST
Last edited by the author on Nov 25, 2011 12:39:36 PM PST
I'm having a similar problem but even after it connects, it drops the connection of my wife router if I even so much as turn in my chair, let alone walking downstairs to sit down, then it won't reconnect unless I come back upstairs, reset the KF and the wifi router.

On top of that, I have two laptops and a desktop that routinely connect to this router with zero problems. The problem is the Kindle. I even tried setting a static IP and manually putting in all the network settings and still a problem. For some reason, either the software driver keeps dropping and restarting the Kindle is the only solution (and also often resetting the router, which is a DSL Modem with wifi) or if there is another problem with the Kindle networking, perhaps poor physical equipment or design. I lean toward the software driver issue, though.

In reply to an earlier post on Nov 25, 2011 4:35:13 PM PST
That's the problem I am having now Justin, did you ever get it worked out?

Posted on Nov 25, 2011 5:01:28 PM PST
I've tried everything (I think) to connect to my wireless router Cisco Linksys E1200 to no avail. I called Cisco support and still couldn't get the problem fixed. A relative suggested I need a driver. How do I get this? I'm getting very frustrated and am ready to return the KF. Don't want to do this, but what can I do???? Please help!!!!

In reply to an earlier post on Nov 25, 2011 5:03:46 PM PST
Keven, I have the same problem with the same router. I disabled my password and it works. Let me know if a new router works.
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Discussion in:  Kindle Help Forum
Participants:  305
Total posts:  629
Initial post:  Nov 17, 2011
Latest post:  Feb 13, 2014

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