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Customer Discussions > Kindle Help Forum

Kindle Fire One-Click to Buy

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Showing 1-25 of 137 posts in this discussion
Initial post: Nov 17, 2011 8:29:13 AM PST
Orange Juice says:
This is serious problem as Fire allows you to buy anything Amazon offers with one simiple click - possibly accidently too. There's no screening or restictions on what to buy. I wanted to give this to my daughter so that she can read colored illustrated books but I can't because of this and ready to return Fire. Customer support must supply some kind of options to restrict purchasing.

In reply to an earlier post on Nov 17, 2011 8:34:56 AM PST
ShirleyKat says:
Unfortunately that's the way it is when buying digital content at Amazon. Send an email to kindle-feedback@amazon.com.

Note that you can return an ebook for a refund within 7 days of purchase. I don't know how or if that works for other kinds of content like apps, music, and videos.

In reply to an earlier post on Nov 17, 2011 8:45:32 AM PST
L. Leverton says:
You can disable one click on the fire. There is an option in settings

In reply to an earlier post on Nov 17, 2011 10:10:02 AM PST
ESC says:
where is the option in settings to disable one click? i too am looking for it.Thanks.

Posted on Nov 17, 2011 10:15:38 AM PST
A. K says:
This is a deal breaker for me as well. If there is no way to disable it, my kindle fire is going back. There is no way I am giving it my 7 year old.

Posted on Nov 17, 2011 10:16:33 AM PST
L. Leverton says:
My son's kindle came unregistered, so I haven't done it yet. It's reported on another thread to go to my account, go to 1-click settings. In there is an option for mobile-kindle fire. Disable it.

In reply to an earlier post on Nov 17, 2011 10:29:16 AM PST
ESC says:
To turn off one click shopping. ...Just had to call amazon support.On COMPUTER ,log in to my account, find settings list, click on one click, new screen will have a button Turn off moble one click settings Kindle Fire.Click to turn off.

Posted on Nov 17, 2011 10:29:56 AM PST
A. K says:
I don't see an option in the device settings or in my account settings online at http://amazon.com.

In reply to an earlier post on Nov 17, 2011 10:32:22 AM PST
L. Leverton says:
Is your Fire registered? It doesn't show up until it's registered. I didn't want to register mine since it's for xmas and the prime would be expired by then.

Posted on Nov 17, 2011 10:36:23 AM PST
A. K says:
Yes, it is registered and I was asked to turn on 1-click when I tried to download angry birds, which I did (it took me to the page). The only option I see in my account settings is unregister.

In reply to an earlier post on Nov 17, 2011 10:57:03 AM PST
Thanks! This will really help since I pla nto let me daughter read books and do not want her being able to buy with one click.

Posted on Nov 17, 2011 11:53:53 AM PST
ShirleyKat says:
See the post by ESC. I just tried it and discovered that 1-click was turned on across the board for me. I never have it turned on for anything else. So it looks like when they added this new mobile setting, they turned on 1-click for all other purchases at the same time.

Still, I ordered some Kindle covers earlier this morning and it didn't force me into 1-click.

Posted on Nov 17, 2011 2:39:58 PM PST
This is serious problem. I disable the 1-click. It doesn't work. After disabling 1-click, I can purchase using 1-click. I call customer service today. She is also perplexed. She does something and 1-click is properly disabled. Now if you want to purchase again, you need to enable the 1-click again. Password protection could be a good option. Customer Service is nice, she cancels my accidental purchase. I will return my Kindle Fire. I am sure Amazon will correct its policy, not to enable 1-click on a device which is also targeted for Kids. I will sure miss my Kindle Fire. I hope consumer protection group will take this seriously and prevent business from exploiting Kids behavior to maximize profit.

In reply to an earlier post on Nov 17, 2011 2:49:40 PM PST
L. Leverton says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

Posted on Nov 17, 2011 4:18:06 PM PST
A. K says:
I just had an online chat with Amazon support and was told that you cannot turn it off for apps but if you go online and turn off 1-click then it will disable it for books, video and music.

Yogesh:I am sorry there is no way to stop the buying , there is no such setting in that.
But for all the other content there is one click settings.
Me:what content can I turn it off for?
Yogesh:Books, videos , mp3 music.
Me:and how do I do that?
Yogesh:You can go to your account on Amazon.com , go to the setting and turn off the 1 click.
Me:ok so I cannot turn it off for apps but I can turn off books, videos and music
Yogesh:That is correct.

Posted on Nov 17, 2011 5:34:17 PM PST
Josey Wales says:
Yea this does not work. I turned 1 click 100% off for everything and I can still buy books with 1 click.

Posted on Nov 17, 2011 6:21:15 PM PST
A. K says:
I changed my 1-click to an expired credit card. Unfortunately now I cannot install free apps either. But at least it stops accidental purchases.

In reply to an earlier post on Nov 17, 2011 6:40:51 PM PST
ESC says:
I called Amazon customer service today about disabling one click and was able on the computer through my account>settings>one click settings to disable one click for purchases in the amazon store.I can still purchase now from the store but it does ask for my password which is what I wanted.I do not know about music or books but the app store unfortunately still works on one click.They said they were trying to remedy this but until then I could either deregister the Fire or get a credit card gift card (visa/mc) from walmart etc and put that in as my credit card so that way I could still purchase free apps b/c it sees a credit card but would be limited in what was spent by the gift card credit card value.

In reply to an earlier post on Nov 18, 2011 8:49:50 AM PST
K.M. says:
I have done this, where ever I see the 1 click option, it is turned off, Mobile and computer but I just bought an app from my Kindle Fire, the purchase just went through. The 1-click option was totally ignored.

In reply to an earlier post on Nov 18, 2011 8:51:27 AM PST
L. Leverton says:
You can't turn it off for apps. It's reported on another thread, it only works on books, music, etc, not for apps.

In reply to an earlier post on Nov 18, 2011 8:52:21 AM PST
K.M. says:
I have turned it off, it still let me buy an app

Posted on Nov 18, 2011 8:59:39 AM PST
K. Rowley says:
Amazon ain't going to let you turn off One-Click - they own the patent for it, so they dang sure going to want you to use it...

http://en.wikipedia.org/wiki/1-Click

In reply to an earlier post on Nov 18, 2011 9:08:48 AM PST
L. Leverton says:
Like I just said, you can't turn it off for apps according to customer service.

In reply to an earlier post on Nov 18, 2011 9:22:13 AM PST
K.M. says:
This is so sad, I was really looking forward to giving the Fire to my 6 year old grandson.

Posted on Nov 18, 2011 12:54:04 PM PST
Happy2bmama says:
I have to say that this is extremely disappointing that I can not disable the 1 click purchase on my Kindle. I guess I will not be purchasing 1 for my children and certainly won't recommend to my friend that she give one to each of her sons for Christmas. Amazon - I strongly recommend you give us control of the Kindle purchasing as customers..... this will truly hurt sales.
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Discussion in:  Kindle Help Forum
Participants:  75
Total posts:  137
Initial post:  Nov 17, 2011
Latest post:  May 4, 2014

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