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Showing 1-14 of 14 posts in this discussion
Initial post: Jan 5, 2012 4:03:31 PM PST
My fire keeps having this issue when i try to access an app off the wifi it crashes. It makes using my kindle impossible. Apps that i am told by the maker should work without the wifi. It is all of my apps free or paid for. Anyone else have the same problem.

Posted on Jan 6, 2012 4:28:34 PM PST
Hello Chase Etheridge,

Performing a hard reset on your Kindle Fire can help you resolve intermittent issues.

To perform a hard reset on your Kindle Fire, press and hold the power button for 20 seconds and then release. After the device has completely turned off, press the power button to restart your Kindle Fire.

If performing a hard reset on your Kindle Fire doesn't help, it would be better to assist you over the phone, this is the direct number 1-866-321-8851 (inside U.S) / 1-206-266-0927 (any other country) or we can contact you by chat or phone directly from many countries. Learn how on our Kindle Support website at:

http://www.amazon.com/kindlesupport

I hope this helps!
Best Regards,

In reply to an earlier post on Sep 10, 2012 2:45:15 PM PDT
I'm sure you've taken care of this by now, but that just happened to me with my son's Fire. The date and time had somehow reset to January 1, 2000 and the time was off. I noticed it yesterday just before the error messages started. I reset the date/time, and the apps started working again. Just wanted to post so anyone else having this problem could try this fix.

In reply to an earlier post on Nov 13, 2012 8:13:43 PM PST
Thank you this simple solution worked for me!

In reply to an earlier post on Nov 13, 2012 8:27:06 PM PST
I can't load my ice age game

In reply to an earlier post on Nov 13, 2012 8:29:37 PM PST
I can't load my ice age game

In reply to an earlier post on Nov 13, 2012 8:29:38 PM PST
I can't load my ice age game

In reply to an earlier post on Nov 13, 2012 8:29:41 PM PST
I can't load my ice age game

In reply to an earlier post on Nov 19, 2012 7:29:56 PM PST
notagamer says:
WOW!! Thank you so much!!

In reply to an earlier post on Jan 25, 2013 8:53:05 AM PST
the-keeper says:
The same thing happened to my grandson's Kindle Fire today. I reset the date and time and everything works great again!! Thanks for the tip.

In reply to an earlier post on Jan 25, 2013 5:10:53 PM PST
Pancho57 says:
It says 30 seconds with other pros.

In reply to an earlier post on Feb 11, 2013 5:00:02 PM PST
This work perfectly for me. I just had to reset the date.

In reply to an earlier post on Mar 4, 2013 8:03:23 PM PST
wntsurfr says:
I was just about to reset the device to factory defaults when I saw this post. You just saved me and my daughter (since it's her Fire) a lot of aggravation. Thank you

Posted on Oct 15, 2013 3:25:58 PM PDT
DRBF says:
My son's kindle was having the same problem. I did a hard reset and noticed Stephanie R. Hankins said above, that his date was reset to January 2. I reset the time to "automatic" and the games all work fine now. Thanks for the info!!
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This discussion

Discussion in:  Kindle Help Forum
Participants:  11
Total posts:  14
Initial post:  Jan 5, 2012
Latest post:  Oct 15, 2013

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