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My Kindle Fire won't shut down/power off..


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Showing 1-20 of 20 posts in this discussion
Initial post: Jan 15, 2012 1:35:26 PM PST
M. Madigan says:
or power back up either...it is stuck...can anyone help?

In reply to an earlier post on Jan 15, 2012 1:37:57 PM PST
ShirleyKat says:
Try rebooting it.

Make sure you have at least 40% of the battery charge left. If you aren't sure about that, charge it for a couple hours.

With no cable connected, hold the power switch to the On position for a minimum of 20 seconds.

Press the power button for 2 seconds to turn it back on after the 20-second shutdown.

There is no reason to turn it off; you can just let it sleep.

In reply to an earlier post on Jan 19, 2012 8:43:30 PM PST
Kate says:
My Kindle Fire won't shut down when it runs out of battery and I plug it in. It continually beeps and holding the power button 20 seconds only stops it as long as I hold the button. It has done this ever since I got it and I am usually very careful not to let it run out of battery. But sometimes I do run it all the way down, and every time I have the same problem. Why is this happening and what can be done to fix it?

Posted on Jan 20, 2012 9:13:57 AM PST
Hello Kate Maier,

I am sorry about the inconveniences you have encounter with this situation. We would like to further assist you on this. I will have one of our technicians to contact you soon.

Thank you for bringing this to our attention.

Best Regards,

J. Daniels
Amazon Kindle Customer Service

Posted on Feb 4, 2012 4:55:37 PM PST
My Kindle Fire froze while trying to shut off. Even after charging it I still cant do anything pass the shut off/cancel screen. What do i do?

Posted on Feb 5, 2012 5:55:58 PM PST
My Kindle Fire also frozen while I tried to shut it off. Don't know what to do now? It won't Shut Off or Cancel. Can someone help?

Posted on Feb 5, 2012 8:47:40 PM PST
Can't shut down my Kindle Fire. When it goes to sleep, the only way I can turn it back off sleep is to plug it in and then it turns back on, and then I go through the cycle AGAIN! Any SUGGESTIONS?

Posted on Feb 6, 2012 8:18:04 AM PST
My Kindle Fire froze while trying to shut off. Even after charging it I still cant do anything pass the shut off/cancel screen. What do i do?

Posted on Feb 6, 2012 8:18:31 AM PST
My Kindle Fire froze while trying to shut off. Even after charging it I still cant do anything pass the shut off/cancel screen. What do i do?

Posted on Feb 6, 2012 8:21:36 AM PST
x says:
Christina Schutte

Try this.

To reset the Kindle Fire (Do not do this while charging) hold the power button on for a *minimum* of 20 seconds. *After the device has completely turned off, press the power button to restart your Kindle Fire*.

See if that solves the problem, if it did not, Contact Customer Service, Click on this URL and fill in the information.
https://www.amazon.com/gp/help/contact-us/kindle-help.html/?nodeId=200127470
You may have to sign in. Suggest you use "Phone" or Chat. Not E-Mail.

Check and be sure that you have the latest Kindle Software Updates,
http://www.amazon.com/gp/help/customer/display.html?nodeId=200324680

Posted on Sep 3, 2012 6:37:53 PM PDT
The SakDaddy says:
Download Call of Duty and the app crashed my Kindle Fire with the ICS interface...then WOULD NOT shut down or such. The hold 20sec+ did work to get it to reactivate.

Thank you ShirleyKat

In reply to an earlier post on Sep 3, 2012 6:38:45 PM PDT
The SakDaddy says:
YES! This was a viable solution as it wouldn't "softboot."

In reply to an earlier post on Jan 28, 2013 6:23:00 AM PST
Fancy Nancy says:
I am having the same problem, can you share what needs to be done to correct it?

In reply to an earlier post on Jan 28, 2013 6:26:32 AM PST
jsh1120 says:
Follow the instructions in this thread.

Posted on Jan 28, 2013 6:40:53 AM PST
When I first got my Kindle it happen to me. Make sure it is charged, then hold the power button for a good 20 seconds. That is a long time, then wait 10 seconds and try to turn back on. I had to do it a couple of times because I didn't hold the button in long enough.

In reply to an earlier post on Jan 28, 2013 7:10:27 AM PST
Fancy Nancy says:
thank you for your rapid response! I did try, a couple of times. Still not working. Down to 11% battery. When I plug it in to charge it turns on and won't shut down, and won't charge

In reply to an earlier post on Jan 28, 2013 7:33:25 AM PST
Last edited by the author on Jan 28, 2013 7:39:37 AM PST
jsh1120 says:
When you plug it in, it is supposed to "turn on." Simply press the power button again to turn off the screen and LEAVE IT ALONE for four hours or more. Pay NO ATTENTION to whether the power button "lights." It is either unreliable or if you have a KFHD, it doesn't exist. Ideally, you should be charging from a wall outlet, not a PC. Not only is the latter approach extremely slow, it may not work at all if the PC is not turned on, in sleep mode, or the usb port you're using is unpowered.

After at least four hours, disconnect the charger, press and hold the power button for at least 30 seconds until the device powers off on its own. (Pay no attention to the question about shutting down the KF.) Then press the power button again briefly. Wait at least 60 seconds to see if the boot sequence begins. (The "Kindle Fire" logo will appear.) If it doesn't, press the power button again briefly. Still no luck? Do it again. If, after at least four attempts to boot the device it still will not boot, call Kindle Customer Support.

P.S. The "30 second" recommendation rather than the standard "20 second" recommendation from Amazon is the result of the fact that there is no absolutely reliable period of time necessary to shut down the system. It all depends on the amount of "crap" that the Operating System must clear in order to shut down gracefully. Thirty seconds is a safer choice but in extreme cases it may take 40 seconds or more.

In reply to an earlier post on Jan 29, 2013 7:18:17 AM PST
Fancy Nancy says:
Thank you, I have done all the above. Still won't charge, down to 5% battery...advice?
Thank you!

In reply to an earlier post on Jan 29, 2013 9:22:01 AM PST
jsh1120 says:
Nancy,

Time to contact Kindle CS using the "Contact Us" button. Ask to speak to a Kindle Fire specialist.

Posted on Jul 2, 2014 6:16:18 AM PDT
My kindle fire HD will not shut down or turn off can someone help me
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Discussion in:  Kindle Help Forum
Participants:  12
Total posts:  20
Initial post:  Jan 15, 2012
Latest post:  Jul 2, 2014

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