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can't download apps into my kindle fire in Venezuela


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Showing 1-25 of 275 posts in this discussion
Initial post: Dec 16, 2011 5:10:07 PM PST
When trying to download an app I get a message that this service is not available in my region? Will it be temporary? Or this service won't be available outside US? So, having this kindle here is almost useless...!

Posted on Dec 16, 2011 5:11:42 PM PST
The Kindle Fire is sold in the U.S. only, as indicated on the product page. One of the restrictions is access to the appstore. You also can't use the Amazon instant video service, and may or may not be able to use other parts of the Cloud drive. Amazon has not announced when or if this will change.

In reply to an earlier post on Dec 16, 2011 5:18:36 PM PST
Well... that's a shame ...!

Posted on Dec 18, 2011 6:31:30 PM PST
kk says:
just got a kindle fire and put a giftcard on it, was able to buy a book but cannot download/purchase an app (not even a free one) why and what do i need to do to fix this?

In reply to an earlier post on Dec 19, 2011 11:18:38 AM PST
Hello,

I'm sorry to hear you had trouble purchasing an app or download a free app. We ask our customers to enter a payment method to set up Digital 1-Click payment settings and verify a U.S. billing address.

Your credit or debit card will not be charged for a free application.

To update your payment method for Appstore purchases, visit the following link:

http://www.amazon.com/help/1click/settings

Any available Gift Card balance in your account will be applied to your order before your credit or debit card is charged. Please be sure to apply your Gift Card to your account before you click the "Buy" button.

You can redeem Gift Cards in Your Account at:

http://www.amazon.com/gp/css/gc/payment/view-gc-balance

I hope this helps!

Best Regards,

Shannon A.
Amazon Kindle Customer Service

In reply to an earlier post on Dec 19, 2011 8:15:45 PM PST
Jaclyn wall says:
Ummm... I've done what you said and it still wont let me download free apps.

Posted on Dec 19, 2011 8:23:16 PM PST
Carolyn West says:
I'm having the same problem with my kindle fire. I already updated the 1-click settings and payment method and I still cant download apps.

In reply to an earlier post on Dec 20, 2011 3:59:09 PM PST
I am in the same situation, but I am currently in the US, and still unable to download apps

Posted on Dec 22, 2011 3:50:54 AM PST
Liam Doyle says:
I live in Ireland and received a kindle fire as a present from an American friend. I have tried to download free apps and I'm told to add a credit card to my account and try again. I've done this but to no avail. Can anyone help?

Posted on Dec 22, 2011 6:24:57 AM PST
Key point - the credit card on file MUST have a U.S. billing address or you won't be allowed to download apps.

Posted on Dec 22, 2011 6:40:59 AM PST
aibleen says:
I am in Port of Spain, Trinidad and got the Kindle not realizing it was for use only in the US(my mistake). I have a CC with a US billing address I registered for the 1 click payment and use the option of transfer via computer to the kindle for books only, I was told I have one month free prime yet when I order books that says prime members is $0.00 I am receiving emails saying that my card will be billed for the purchase price, can anyone explain this.

In reply to an earlier post on Dec 22, 2011 7:25:39 AM PST
Last edited by the author on Dec 22, 2011 7:25:56 AM PST
aibleen: The $0.00 price is for borrowing, not purchasing. If you click on the "Buy for $n.nn" button you will be charged the regular price. To use Prime lending you have to be looking at the book's product page from your Kindle, and click on the "Borrow", not the "Buy" button. You can borrow a maximum of one book per month.

Posted on Dec 22, 2011 8:11:16 AM PST
aibleen says:
I understand what you are saying now, but when I last spoke with one of your CSR I indicated I was in Trinidad and he said I will not be able to borrow from the kindle I will have to do it on my computer I have not seen the option to borrow from my computer however I will look again to see if it was an oversight on my part.

Posted on Dec 22, 2011 8:20:16 AM PST
Be aware that not only you must have a billing address in the U.S., but also the credit card you put in the 1-click settings must be released in the U.S.

Unfortunately.

In reply to an earlier post on Dec 22, 2011 8:59:50 AM PST
Bufo Calvin says:
aibleen, you can "return" any Kindle store books you bought within seven days for a refund.

If you bought your Kindle in the USA or from Amazon.com, you can reach Kindle Support here:

http://www.amazon.com/kindlesupport

You'll see a

Contact Us

button on your right side of the screen.

By the way, when you say "your CSR", I just thought I'd point out that Bruce is a Kindle owner like you and me. :) Amazon Customer Service does answer questions on this forum (Hi, Shannon!), and they'll be identified as such with a "badge" where you see our names.

In reply to an earlier post on Dec 22, 2011 9:47:32 AM PST
aibleen says:
I spoke with someone from Kindle support on the phone like 1 week ago, not Bruce, not on this forum. Unfortunately I bought the kindle more than 7 days ago but only just received it because I had someone bring it from the US after it was delivered to the US address.

In reply to an earlier post on Dec 22, 2011 10:03:17 AM PST
As Bufo said, I'm not an Amazon employee. My understanding is that Prime Lending is only available in the U.S.

In reply to an earlier post on Dec 22, 2011 10:06:51 AM PST
aibleen says:
I understand Bruce and Bufo, I really do appreciate your assistance. Thank you.

Posted on Dec 22, 2011 5:27:46 PM PST
JbC says:
I've been an Amazon customer for many years residing "outside" the US and have purchased many items online including the Kindle Fire. With all the marketing and fanfare given to the Fire internationally, it is unbelievable that only US-based customers can access the Apps Store. This really makes the Fire quite limited in its functionality and it borders on false marketing. Why can loyal non-US Amazon customers be treated equally in this regard as allowed for "normal" Amazon purchases?

In reply to an earlier post on Dec 22, 2011 5:29:11 PM PST
JbC says:
I've been an Amazon customer for many years residing "outside" the US and have purchased many items online including the Kindle Fire. With all the marketing and fanfare given to the Fire internationally, it is unbelievable that only US-based customers can access the Apps Store. This really makes the Fire quite limited in its functionality and it borders on false marketing. Why can we loyal non-US Amazon customers be treated equally in this regard as allowed for "normal" Amazon purchases?

In reply to an earlier post on Dec 22, 2011 5:39:14 PM PST
The Fire was not marketed at all internationally. You've no doubt seen news articles and third-party reviews and blogs, but Amazon does not currently sell the Fire outside the U.S., hence the words "U.S. Only" on the product page.

Posted on Dec 24, 2011 6:06:28 AM PST
pilotman says:
I cannot download anything from my Kindle Fire either. I've added two payment methods (on top of the payment method that was already listed) at the Amazon site and STILL I get an error message that says I have to enter a payment method. How can this be resolved? Do I have to send the Kindle back?
FYI I live in the US of A.

Posted on Dec 24, 2011 6:08:47 AM PST
x says:
pilotman

Call Customer Service---Direct toll-free number: 1-866-321-8851(USA)

or use this URL... https://www.amazon.com/gp/help/contact-us/kindle-help.html/?nodeId=200127470.(You may have to sign in).. I would suggest that you use Phone or Chat. Not E-Mail

Posted on Dec 24, 2011 8:22:13 PM PST
Jason Madore says:
I find this really stupid!! I bought the kindle fire for my teenage daughter for one, she loves to read and for two for her facebook and other teenage girl things. So the only way i can have her get free apps on the kindle fire which is hers! Is to put my checking account information on her kindle. Which gives her all access to my checking account. This is stupid and pisses me off. If its a free app then there shouldn't be any account information needed to download it!!!

In reply to an earlier post on Dec 24, 2011 8:25:14 PM PST
Last edited by the author on Dec 24, 2011 8:25:40 PM PST
You can use a pre-paid card for her account. No access to your finances and you only put what money you want on it, if any.
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Discussion in:  Kindle Help Forum
Participants:  114
Total posts:  275
Initial post:  Dec 16, 2011
Latest post:  Aug 10, 2014

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