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my kindle shut itself off and won't turn back on. What do I do?

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Initial post: Jan 26, 2012 9:27:10 AM PST
my kindle shut itself off,and won't turn back on. What do I do?

In reply to an earlier post on Jan 26, 2012 10:08:00 AM PST
Karen - Try rebooting it.

Since you do not specify which Kindle you have, here are instructions for all models:

For the Fire:
Make sure it's fully charged. Unplug the Fire.
Hold the power button in for 30 seconds (count them).
It should then reboot. The "kindle fire" screen will
appear for a couple of minutes while it's coming back on.

For e-ink Kindles:
For 2nd, 3rd and 4th Generation, Touch and DX Kindles:
Make sure it's fully charged. Unplug the Kindle.
Slide the power switch over (or press the power button) for 30 seconds (count them).
PUT IT DOWN AND DON'T TOUCH IT. It may take a few minutes to reboot.
Then turn on wireless and your books and Collections will repopulate.

For 1st Generation Kindles:
Leave it plugged in. Slide the cover off the back, and insert a paper clip or similar tool into the reset hole on the back.

Posted on Jan 26, 2012 10:40:17 AM PST
You might also try telling us which Kindle you have.

Posted on Apr 15, 2012 12:51:22 PM PDT
My Kindle Fire (less than 2 weeks old) has shut itself off and won't turn back on. I held in the power button for 30 seconds as suggested. Nothing happened.

Posted on May 30, 2013 5:38:30 PM PDT
cause says:
Remember that is 30 seconds, NOT a count of thirty. I spent a short time believing my Kindle was wrecked when there was no major difficulty.

In reply to an earlier post on May 30, 2013 5:41:21 PM PDT
Last edited by the author on May 30, 2013 5:41:29 PM PDT
Kimberly - The Kindle has a one year warranty. If you can't get it to turn back on, use the "contact us" button to the right to speak with Kindle customer service. When you're holding the power button count "1 Mississippi, 2 Mississippi" up to 30 to make sure you are really holding it for 30 seconds.

Posted on May 30, 2013 5:59:10 PM PDT
Last edited by the author on May 30, 2013 5:59:57 PM PDT
Kindle HD updated this morning and now it wont boot. Gets to kindle fire screen and just stays there. Tried reset but no go. Bought first kindle last May, it died in January and we had the extended warranty so we were given the HD. So it's lasted about 5 months. Warranty expired 8 days ago. Any suggestions?

In reply to an earlier post on May 30, 2013 6:18:23 PM PDT
Contact Kindle Customer Service right now. Use the "Contact Us" button to the right, and use the "Call Me" or "Chat" feature.

Posted on Oct 13, 2013 3:51:58 PM PDT
Nancy A Gray says:
i tried the 30 second rule, and the rubber band around the kindle on the power button...FOR 20 MIN!!! i don't know what to do and its very frustrating the kindle company really needs to figure this out please help....

i was playing temple run 2 and it started glitching so i shut it off and set it aside and ever since then it hasn't worked...(within the past 24 hours) its fully charged and iv tried many times.....can someone please say some other cheat to get it to work??

In reply to an earlier post on Oct 13, 2013 3:53:43 PM PDT
Nancy: Try performing a hard reset on your Kindle Fire one or two more times. Unplug the Fire from all power sources and then press and hold the power button for 20 seconds (count them slowly) and then release. Ignore any shutdown messages. After the device has completely turned off, press the power button to restart your Kindle Fire.

If that does not help, Use the large orange Contact Us button to the right to contact Amazon Kindle CS and talk with them about it - use the live chat or the call back feature if you can, not email. If you can't see a Contact Us button on this page, then go to and contact CS. I advise using Live Chat or the Call Me Back feature and not email, as they will have your account details available to them immediately when you talk with them.

Posted on Oct 13, 2013 3:55:04 PM PDT
Nancy A Gray says:
Also when i hold down the button to turn my kindle fire on it doesn't stay lit this normal?

Posted on Oct 13, 2013 3:59:28 PM PDT
Kathryn -12- says:
Try the contact us button. I had the same problem except it just wouldn't all. Eventually it wouldn't turn on. The contact button really helped me and I have a kindle Fire that works now

Posted on Oct 13, 2013 4:11:03 PM PDT
Nancy A Gray says:
A couple people told me i may have to many apps and a friend on some device said it may have to shut down and slowly delete some of them....what?I mean thats not an issue but does kindle have that problem? i don't think i have that many but iv tried the 30 second hard thing about 10 times ill keep trying but i shouldn't have to do this....and nether should all of these people.....what is the device doing when this is happening?
and is the light supposed to stay on when you hold it?

Posted on Oct 20, 2013 2:30:31 PM PDT
Thank you very much, this helped me. My kindle shut off and wouldnt turn on again. I held it for a full 30 seconds and then pushed the on button again and its running like normal.

Posted on Feb 3, 2014 9:16:10 AM PST
My kindle fire hd randomly restarts its self and then I try to turn it back on and it won't for a while and then it finally turns on

Posted on Feb 4, 2014 12:07:57 PM PST
Hey everyone, restarting your Kindle Fire devices can help with this issue by clearing out intermittent issues, here's how:

1. Make sure your Kindle is unplugged from any power or data source
2. Hold the power button for 20 seconds - ignore the Shut Down message
3. Wait a few seconds before turning your device on again

If the issue recurs, please reach out to our Kindle Support team using the yellow "Contact Us" button or this link:

If you have more Kindle questions, posting a new thread using the "Ask a New Question" tab can get more people to see your post and will lead to faster replies. Since this thread is 2 years old, it's outdated and I'm going to lock it.
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This discussion

Discussion in:  Kindle Help Forum
Participants:  13
Total posts:  16
Initial post:  Jan 26, 2012
Latest post:  Feb 4, 2014

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