I just received a new Kindle Fire and the "touch screen" dose not respond to my touch. It is frustrating. I have tried touch with finger, eraser, blunt object. I have tried touch, tap, swipe motions. Nothing works consistently. Please advise.
I was having the same issue... spoke to customer service a few days ago. They ran the software updates first and then when that didnt work they replaced it immediately with a new one. I think my old ones sensor panel was no aligned properly as the new one is MUCH better and responds to every touch...
Do you have Kindle Fire Software Update Version 6.2? If not scroll down a bit and read and get it. May solve the problem.
Also this may help:
To perform a reset on your Kindle Fire (disconnect from any power-source and hold the power button for a minimum of 20 seconds. **After the device has completely turned off, press the power button to restart your Kindle Fire**.)
If You have the Kendle Keyboard or the Kindle Touch----Hold Power Switch on for 30+ seconds (count them)---this will force a reboot---this will take awhile
Or---To perform a reset on your Kindle Fire (disconnect from any power-source and hold the power button on for a **minimum** of 20 seconds. **After the device has completely turned off, press the power button to restart your Kindle Fire**.)
I was warned about purchasing Kindle Fires. I really wanted an iPad. Now, we have two Fires that sadly don't work as well as I was hoping. My screen doesn't respond to my touch when trying to open a website. I have no WiFi problems since my Apple products are working just fine. However, my Fires are raising my ire! I've tried the fixes mentioned here and from customer service. What a waste of money. I'm going to get my money back on my Kindle Fires, covers, and protection screens.
I have a Kindle Fire that has no touch response. Cannot slide it open and cannot power it down. I held the power button until the pop up asked to shut down, but screen will not respond to my pressing the shutdown button and now it wont do anything. However the clock still works. I had this Kindle since the Fire came out. Love it but don't want to have to buy another one.
Try rebooting your Kindle Fire: Unplug charger from the Kindle (if attached) Press and hold the power button for a full 30 seconds. (ignore the 'Shut down' message) Then press the power button normally and let the Kindle Fire restart; this can take a minute or two.
If your Kindle does not respond, then try charging for a few hours and try rebooting again.
If after charging, your Kindle Fire will still not reboot, then contact Customer Support: Click the orange 'Contact Us' button on the right side of this page, or use this link: https://www.amazon.com/gp/help/contact-us/kindle-help.html I suggest using the Phone/Call Back (if available from your location) or Chat option. By using the Phone/Call back option, after you send your phone number in, an Amazon Representative will call you back in a minute or two, sometimes sooner.
I had the same problem. The service center called back and talked me through increasing the screen sensitivity and it works fine now. I also had a problem on my original Kindle and they had to send me a replacement.
I purchased new Kindle fire HD 7 only 7 months ago,it was working fine but for the last ten days My touch screen is not working I cant open nor I can scroll /slide I have put screen protector. kindly solve my problem I live in India now.
I too have had problems with the touch on all my Kindles, including two Fires. I assumed it was my fingers, too dry, too cold, too something. Sometimes they work, sometimes they don't. I've tried numerous reboots and they don't seem to do anything. The only always workable fix that I have found is to use a stylus, which is inconvenient since I don't always have one available.
I'm now going to try increasing the sensitivity of the screen (see post above). Thanks for the suggestion. Hope it works.
i recently purchased a book from a sourse .liftrf on amazon. i thought i was ording a paperback' i received a bound revision priced at 713.33. i sent a request to return it with no reply. the book is poorly bounf with the back of each page athe ome a the front causing the p rint to run into the crease. a request to amaaon ro r permission to return wa not ansered'