Customer Discussions > Kindle Help Forum

"touch Screen" does not respond to touch on my Kindle Fire

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Showing 1-22 of 22 posts in this discussion
Initial post: Nov 19, 2011 5:25:55 AM PST
I just received a new Kindle Fire and the "touch screen" dose not respond to my touch. It is frustrating. I have tried touch with finger, eraser, blunt object. I have tried touch, tap, swipe motions. Nothing works consistently. Please advise.

Posted on Nov 19, 2011 6:01:16 AM PST
Carol B. says:
It sounds like you should contact Customer Service directly.

Posted on Nov 19, 2011 6:34:33 AM PST
How do I do that???

Posted on Dec 7, 2011 7:24:21 AM PST
asmiths1 says:
I was having the same issue... spoke to customer service a few days ago. They ran the software updates first and then when that didnt work they replaced it immediately with a new one. I think my old ones sensor panel was no aligned properly as the new one is MUCH better and responds to every touch...

Posted on Dec 7, 2011 7:27:30 AM PST
x says:
Philip Posner

Do you have Kindle Fire Software Update Version 6.2? If not scroll down a bit and read and get it. May solve the problem.

Also this may help:

To perform a reset on your Kindle Fire (disconnect from any power-source and hold the power button for a minimum of 20 seconds. **After the device has completely turned off, press the power button to restart your Kindle Fire**.)

Still having problems,

Call Customer Service---Direct toll-free number: 1-866-321-8851 (USA)

or use this URL... (You may have to sign in)

In reply to an earlier post on Dec 7, 2011 7:30:39 AM PST
ShirleyKat says:
Philip, To contact Kindle Support:

Click Help at the top of most Amazon pages
Click Kindle Help, Video tutorials & Tools
Click Contact us (right column)

Fill out the form and choose your method of communication.

Posted on Dec 7, 2011 7:45:15 AM PST
Thanks for the Help. Amazon finally replaced the original Fire and the new one works fine. I guess the first one was too early off the line.

In reply to an earlier post on Dec 15, 2011 5:19:58 PM PST
Last edited by the author on Dec 15, 2011 5:21:03 PM PST
Thank you Rubber Gloves and TinFoil Hat this worked well. Guess I need to go spend a little time with the Fire's Owner's Manual...:)

In reply to an earlier post on Dec 30, 2011 9:57:03 AM PST
Trace says:
mine isnt working either i got the free app of the day today and now it isnt working its turning on but i cant unlock it nothing is working

Posted on Dec 30, 2011 10:00:24 AM PST
x says:

Not sure what Kindle you have, so.

If You have the Kendle Keyboard or the Kindle Touch----Hold Power Switch on for 30+ seconds (count them)---this will force a reboot---this will take awhile

Or---To perform a reset on your Kindle Fire (disconnect from any power-source and hold the power button on for a **minimum** of 20 seconds. **After the device has completely turned off, press the power button to restart your Kindle Fire**.)

See if that solves the problem---if it does not ---Call Customer Service---Direct toll-free number: 1-866-321-8851(USA) or use this URL... (You may have to sign in).. I would suggest that you use Phone or Chat. Not E-Mail.

Posted on Jan 15, 2012 5:26:57 PM PST
P. Marshall says:
I was warned about purchasing Kindle Fires. I really wanted an iPad. Now, we have two Fires that sadly don't work as well as I was hoping. My screen doesn't respond to my touch when trying to open a website. I have no WiFi problems since my Apple products are working just fine. However, my Fires are raising my ire! I've tried the fixes mentioned here and from customer service. What a waste of money. I'm going to get my money back on my Kindle Fires, covers, and protection screens.

In reply to an earlier post on Feb 15, 2013 2:08:18 PM PST
auntbea says:
Thank you so much I was so frustrated. I followed your advise and it worked immediately. So Thanks again.?

Posted on May 15, 2013 5:28:48 AM PDT
I have a Kindle Fire that has no touch response. Cannot slide it open and cannot power it down. I held the power button until the pop up asked to shut down, but screen will not respond to my pressing the shutdown button and now it wont do anything. However the clock still works. I had this Kindle since the Fire came out. Love it but don't want to have to buy another one.

Any Suggestions

Thank you in advance.

In reply to an earlier post on May 15, 2013 5:31:28 AM PDT
Last edited by the author on May 15, 2013 5:32:00 AM PDT

Try rebooting your Kindle Fire:
Unplug charger from the Kindle (if attached)
Press and hold the power button for a full 30 seconds. (ignore the 'Shut down' message)
Then press the power button normally and let the Kindle Fire restart; this can take a minute or two.


If your Kindle does not respond, then try charging for a few hours and try rebooting again.


If after charging, your Kindle Fire will still not reboot, then contact Customer Support:
Click the orange 'Contact Us' button on the right side of this page, or use this link:
I suggest using the Phone/Call Back (if available from your location) or Chat option. By using the Phone/Call back option, after you send your phone number in, an Amazon Representative will call you back in a minute or two, sometimes sooner.

In reply to an earlier post on May 15, 2013 5:33:36 AM PDT
I had the same problem. The service center called back and talked me through increasing the screen sensitivity and it works fine now. I also had a problem on my original Kindle and they had to send me a replacement.

Posted on Nov 13, 2013 6:53:10 PM PST
Oui says:
Hi, I'm having the same problem. I don't think it can be replaced since I've had it for about 2 years now. It just stopped responding to touch. I tried rebooting it but no success there. Pls help!

Posted on Jan 11, 2014 9:31:32 PM PST
i was having trouble with touch and called customer service. What MY problem was, is that I was applying too much pressure. It only needs the barest of touch.

Posted on Jun 29, 2014 5:17:21 AM PDT
SKG says:
I purchased new Kindle fire HD 7 only 7 months ago,it was working fine but for the last ten days My touch screen is not working I cant open nor I can scroll /slide I have put screen protector. kindly solve my problem I live in India now.

Posted on Jul 26, 2014 7:06:16 AM PDT
pat sharp says:
ive had my kindle fire for 7 mths now it was working fine but now the touchscreen no longer responds help

Posted on Aug 17, 2014 8:58:12 PM PDT
Kokopelli says:
I too have had problems with the touch on all my Kindles, including two Fires. I assumed it was my fingers, too dry, too cold, too something. Sometimes they work, sometimes they don't. I've tried numerous reboots and they don't seem to do anything. The only always workable fix that I have found is to use a stylus, which is inconvenient since I don't always have one available.

I'm now going to try increasing the sensitivity of the screen (see post above). Thanks for the suggestion. Hope it works.

Posted on Aug 25, 2014 7:16:45 PM PDT
How do you change sensitivity of the touch screen on kindle fire HD?

Posted on Jan 7, 2015 7:36:21 AM PST
Jack H Booth says:
i recently purchased a book from a sourse .liftrf on amazon.
i thought i was ording a paperback'
i received a bound revision priced at 713.33.
i sent a request to return it with no reply.
the book is poorly bounf with the back of each page athe ome a the front causing the p rint to run into the crease.
a request to amaaon ro r permission to return wa not ansered'
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This discussion

Discussion in:  Kindle Help Forum
Participants:  18
Total posts:  22
Initial post:  Nov 19, 2011
Latest post:  20 days ago

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