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Customer Discussions > Kindle forum

the process android.process.media has stopped


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Showing 1-25 of 28 posts in this discussion
Initial post: Jan 23, 2013 11:46:37 AM PST
I have a Kindle Fire HD. For the last 3 days, I receive the message "the process android.process.media has stopped kindle fire" dozens of times a day.

Posted on Feb 4, 2013 1:48:45 PM PST
I am too! If I say "OK" it just goes away and doesn't seem to harm anything but it is very annoying and worrisome.

In reply to an earlier post on Feb 4, 2013 1:51:27 PM PST
 nospin  says:
Do a hard reset by holding the power button down for 30 seconds while the device is unplugged.

In reply to an earlier post on Mar 27, 2013 10:57:16 PM PDT
Sweta Gupta says:
Does not help. Comes back again. This is frustrating.

Posted on Apr 4, 2013 10:12:58 AM PDT
Im having the same problem and the hard reset does not fix it!! Please help.

Posted on Apr 4, 2013 12:14:43 PM PDT
Try

More-Applications-Installed Applications-Media Storage-Clear Data

Posted on Apr 24, 2013 8:22:41 PM PDT
None of the advice here works. And the problem is getting more annoying every day as the message appears more and more frequently.

Posted on Jun 11, 2013 1:36:01 PM PDT
I am getting this too. I even reset my device to factory settings. That made the message appear less frequently, but it still appears.

Posted on Jun 11, 2013 2:01:05 PM PDT
Everyone having this issue should contact Kindle Customer Service for assistance. Click on the "Help" link at the top fo the page and then "Contact Us" which will be on the right of the help page.

In reply to an earlier post on Jun 12, 2013 11:05:02 AM PDT
I did contact Kindle Customer Service, and after an hour on the phone, they finally told me to reset the Kindle Fire to factory settings. As mentioned before, the problem still occurs after doing that.

In reply to an earlier post on Jun 12, 2013 11:43:34 AM PDT
Steven - If the problem still occurs, i would contact them again and ask for a replacement. Your Fire shouldn't be doing that.

In reply to an earlier post on Jun 13, 2013 1:35:04 AM PDT
Yes I had this problem and contacted customer service and they sent out a replacement because they said it was faulty. (They did ask had I dropped it? - which I hadn't).
Excellent customer service.

Posted on Jun 27, 2013 6:24:28 PM PDT
Same issue here! ;-(

In reply to an earlier post on Jun 28, 2013 12:31:52 AM PDT
Last edited by the author on Jun 28, 2013 3:07:26 AM PDT
Hi Paul. Ring customer service and get them to send a replacement. I tried all the above but the message kept coming back.

In reply to an earlier post on Jun 28, 2013 12:32:05 AM PDT
[Deleted by the author on Jun 28, 2013 3:07:46 AM PDT]

In reply to an earlier post on Jun 28, 2013 2:29:41 AM PDT
I saw that you did that and plan to call them. It's hard to believe they sent you a new device! I've had mine for months, so it's not brand new, but this just started happening. I didn't drop mine either. Actually, I don't even use it very much. How long had you had yours?

In reply to an earlier post on Jun 28, 2013 3:06:39 AM PDT
It was about 4 months old (I'd bought the original at Tesco so was pleased I got a replacement direct from Amazon). Just for curiosity's sake I would have liked to know what the problem was but wasn't told. I'm running the same apps on the new Kindle at the moment without any problem. I suspected something I'd downloaded was interfering with it (all Amazon purchased apps) but this doesn't seem to be the case.

In reply to an earlier post on Jun 28, 2013 3:23:36 AM PDT
Interesting. Mine is nine months old. I hope they don't make me reset to factory settings...I have 744 books and don't want to have to reload them...if that's the result of resetting.

I have a lot of apps, but I got them when my Kindle was new, and hardly use them, or get any new ones.

I'm going to try later today, and report back.

Posted on Aug 3, 2013 5:30:06 AM PDT
Well this issue stopped for me, and then, yesterday, restarted. I don't use the Fire very often so I didn't report back for a while. I called customer service today, and after a few minutes, they said they would send me a replacement! I was amazed. I didn't realize there was a one year warranty! I should get the replacement in a few days.

Be aware that you do have to send the old one back, so this is not an easy way to get free kindles!

Excellent customer service, as usual, Amazon.

Posted on Aug 3, 2013 6:18:21 AM PDT
YepIt'sBecky says:
I had this problem, when I got that message I found that when I plug my device to my computer it wouldn't read as a media device. When selecting Kindle it would look like there was nothing on the device. I'd select internal memory but nothing would come up. If I kept doing it finally the android folder would display and so forth.

Setting my device to factory did stop it and I've not had this problem anymore, thus far.

In reply to an earlier post on Sep 26, 2013 4:29:23 AM PDT
Oma says:
Where can I find your suggestions? Or, do I type it in? Thank you. Jan

In reply to an earlier post on Sep 26, 2013 6:10:17 AM PDT
From the menu. Swipe down from the top of the screen to get the drop-down Menu. Then tap each choice as you navigate through each section.

Posted on Nov 3, 2013 6:23:54 AM PST
John Fulford says:
Had same problem. Spent several hours with very pleasant tech (2 separate calls) who had me run multiple tests before concluding they should send me a replacement. Also wanted to know if I had dropped it (I hadn't). They also want me to send original unit back. If I do, no charge. If, after 30 days, they don't have it back, they will charge me for the replacement). They handled it well, but you have to be patient with their process.

In reply to an earlier post on Nov 3, 2013 10:40:44 AM PST
Luckily for me, the issue was handled fast. They didn't have me try anything; I already told them I had tried all the suggestions in these forums. My call took, at the most, ten minutes, if that.

Posted on Nov 4, 2013 10:30:36 AM PST
Last edited by the author on Dec 26, 2013 9:54:54 AM PST
kj says:
Today I contacted Amazon's customer service after having the same issue for weeks. They had me clear the data from the Launcher app. So far so good. They will contact me in two days to see if the issue has happened again or if it appears to be resolved.

Here are the steps:
1. Swipe down from the top of the screen
2. tap "More"
3. tap "Applications"
4. tap "Installed applications"
5. tap "Filter by running applications"
6. Tap the "Launcher" application and tap "Clear data."

While this does not erase your content, it does delete your settings (which, for me, was much easier to deal with than re-downloading all of my content).

***************************
UPDATE:
The error message occurred again that same night. When I called customer service back they agreed to replace the Kindle. It should arrive tomorrow. Will post here again if I have the same issue with the new device.
*******************************************
2nd update: After less than two months, the same thing happened with the replacement and now they are sending another device.
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Discussion in:  Kindle forum
Participants:  16
Total posts:  28
Initial post:  Jan 23, 2013
Latest post:  Feb 26, 2014

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