Customer Discussions > Kindle forum

Kindle paperwhite cannot connect to my home wifi!!


Sort: Oldest first | Newest first
Showing 26-50 of 535 posts in this discussion
Posted on Oct 25, 2012 6:30:57 PM PDT
Have you taken it to another wi-fi spot to test it?

In reply to an earlier post on Oct 25, 2012 7:17:17 PM PDT
Yes. I just talked with Amazon Chat. She was super nice. Said she has never heard of this before. We ended up doing what I knew I would have to: reset! So I set the device up again. I saw mine and my neighbors WIFI network. I started downloading some of my books from the cloud. By book 5 it stopped downloading and stopped seeing any networks. Amazon is sending me a new KP with two day shipping. I hope this isn't a problem with all KPs that would be bad for Amazon.

Posted on Oct 26, 2012 1:42:23 AM PDT
Im having the same problem

In reply to an earlier post on Oct 26, 2012 11:03:22 AM PDT
Miss Vikki says:
We had a 2nd PW sent to us when the first one would not connect and the same problem happened again. I have sent in my log in codes to see if Kindle tech can analyze the problem that way. I can connect with my wifi my printer, laptop, Blu-Ray player and my $79 Kindle but neither PW will connect even though my password is correct and it says it connected to my wifi but not to the internet.

Posted on Oct 26, 2012 1:10:08 PM PDT
Road Biker says:
I had a problem with the newest Linksys router. I use the MAC address filter feature and I could not connect one of my new Kindles. It turned out that the new linksys router only allows a max of 15 Mac Addresses. Worst, when I entered the 16th MAC Address it deleted one of the older MAC addresses without a warning, or error message. My Kindle now connects as long as I have a max of 15 MAC addresses.

Posted on Oct 30, 2012 9:21:53 AM PDT
Chad says:
I have been having problems with my PaperWhite not connecting to my wireless router at home. It would connect at places such as Starbucks or my work. After long research process it came down to my linksys router having an old firmware version (V1)... This fixed my PaperWhite connection with my router: Connect the computer to the router with the Ethernet cable. Open the setup page of the router and go to wireless tab. Change the wireless channel to 11. Save the settings. Go to Advanced wireless settings sub tab. Change the Beacon interval to 75, RTS and Fragmentation threshold to 2304. Save the settings and power cycle the router.

Hope this may help some of you who are having problems connecting to your home network.

Posted on Oct 30, 2012 10:28:19 AM PDT
Chad ... Thanks for the input regarding router connection. I'm sure you have provided some really helpful information for some that have been experiencing connection problems. My husband and I have ordered PaperWhites, but the delivery date is not scheduled until sometime early or mid-December. I have been reading the many posts in this thread, and sure hope that we don't experience the same. I have an Actiontec modem with router combo, so I'm keeping fingers crossed.

And to those of you that are so kind to submit your connection comments and help ... thank you very much, as your kindness is appreciated.

Posted on Oct 31, 2012 12:29:24 PM PDT
RR says:
Hi All, I also found a problem connecting my PW to my home wifi. The solution I found was to reduce the speed to 54MB (G Network) and it connected successfully with the wireless network set to WPA2-PSK.

So I think the PW has a problem connecting to N networks.

In reply to an earlier post on Nov 10, 2012 12:09:09 PM PST
Last edited by the author on Nov 10, 2012 12:09:57 PM PST
Plume says:
There is no question that the Kindle Paperwhite has problems connecting to Wi-Fi networks. We were utimately successful in achieving a Wif-Fi connection, but no other devices have experienced the same difficulty connecting to the Wi-Fi network.

We have a LinkSys E4200 version 1 wireless router and access point, which is relatively recent and relatively high performance. Our first Kindle Paperwhite would not connect to it, even after we upgraded the Kindle's software to version 5.3.0 and performed a reset. Although the Kindle showed the SSID, it reported (wrongly) that the password was incorrect, nor it would not connect to the Wi-Fi using WPS (Wi-Fi Protected Setup, pushing the button on the wireless access point hardware).

Our next Kindle Paperwhite had the same problem, even after upgrading its software to version 5.3.0. Finally, I upgraded the LinkSys software to the latest version (1.0.05 from 1.0.04), and also reset the Kindle Paperwhite. The Kindle would not connect using WPS. However, at this point the Kindle did happen to accept the password for the WPA2-PSK encryption used on the LinkSys unit, and finally connected to our Wi-Fi network.

My conclusion is that the Kindle Paperwhite is defective in its ability to handle normal Wi-Fi network connectivity, but with a considerable amount of fussing will connect. Perhaps a software update will improve the performance. Normally Amazon does better.

In reply to an earlier post on Nov 30, 2012 8:59:35 PM PST
SaS says:
Having the same problem with my new Paperwhite. Could not connect to ANY wifi, under any condition since 2 days

Posted on Dec 3, 2012 8:26:11 AM PST
Same issue here. On my 2nd PW. Most of the time it wont recognize ANY network. When it does find mine, it won't recognize the password. Amazon's solution (which worked) was to reboot the router. But clearly not a workable solution. Even if I get it to connect wirelessly, it won't hold the password - sometimes drops it in minutes, other times it holds longer. Beyond all this, what really bothers me is Amazon saying 'they never heard of this before' when clearly others are having the issue.

In reply to an earlier post on Dec 7, 2012 2:01:31 AM PST
N. Cochrane says:
I had this issue too and tried resetting my router, changing the security encryption, hard resets -- everything.

Here's what worked for me: touch the menu button in the top right corner and go to settings, and then wi-fi networks. Then click 'other' and manually type in the name and password for your own wifi network and then click 'advanced' - not connect.

In advanced, scroll past most of the options like connection type until you get to "Security type" and then you'll have a choice of "None, WEP, WPA, WPA2". For me, it was "WPA" and then I chose the "Personal" version. Scroll down again and your password should be in the field bellow and now touch Connect.

A little convoluted but hopefully this helps.

Posted on Dec 7, 2012 2:04:36 AM PST
CBRetriever says:
my router is always going down or hiccupping, so I'm used to rebooting it all the time especially as it's an Orange Livebox that controls the phone, TV and cable as well

Posted on Dec 9, 2012 12:11:53 PM PST
I just received my PW. I have loved the keyboard Kindle, happy to have a light.
The PW will not connect to my wifi. The device says that I am using the wrong password. I am using the correct password.

I was able to connect via my hot spot on my phone and loaded my books. I find it very amusing that a new Netgear modem/router from ATT will not work, but it connected to my phone hot spot.

I hope it connects the next time I want a book!!

I appreciate all the posts. I am not alone.

Posted on Dec 9, 2012 1:31:08 PM PST
RR says:
Just updated my PW to the latest firmware 5.3.1 (http://www.amazon.co.uk/gp/help/customer/display.html/?nodeId=201063560) and unfortunately it still won't connect to the my N (300Mbps) network. I have a Netgear DGND3700 so I am thinking maybe Netgear routers may have a problem with the PW.

Keeping the wireless speed set to G (54Mbps) network allows the PW to connect though.

Posted on Dec 9, 2012 1:34:55 PM PST
Interesting that you mention that. My router is netgear as well. I'm on second PW and it connects randomly. Anyone else that is having problems have a netgear router?

Posted on Dec 9, 2012 2:42:02 PM PST
Linda K says:
All my kindles work fine on my Linksys router. Never a problem. Sometimes my iPad disconnects. Don't mean to sound stupid but have you contacted your Internet provider to see if they can ping to your router. Maybe your signal is not strong enough throughout your house. Now and then we have that going on if too many devices are connected.

Posted on Dec 9, 2012 9:11:15 PM PST
more books! says:
I purchased 2 Paperwhites. Both have connected with no problem to home wifi as well as multiple wifi while traveling on recent overseas trip.

Posted on Dec 12, 2012 11:50:41 AM PST
Last edited by the author on Dec 12, 2012 12:47:45 PM PST
J. Callen says:
Yet another PW owner who can't get the wifi to connect. I have an Apple Extreme Airport basestation configured for WPA/WPA2 personal security, AES encryption. Many other devices (including my older Kindles) connect fine. I tried the procedure suggested by N. Cochrane; no joy. What's infuriating is that it DID connect ONCE.

Methinks Amazon has a software problem.

UPDATE: I kept fiddling, and eventually I got the PW to connect by essentially disabling the 5GHz band on the Airport. What I actually did was change the SSID for the 5GHz band and set it to 802.11n ONLY mode. Kind of a drag, but at least I can use this thing at home.

Amazon, fix your freaking software.

In reply to an earlier post on Dec 12, 2012 11:55:59 AM PST
I think the people that have issues are the same. They end up connecting once in a while. It's annoying because I forget that I can't connect until I want to download a book or my spot isn't being update if I read on another device. Super annoying and still I haven't been able to find a fix.

In reply to an earlier post on Dec 12, 2012 12:00:04 PM PST
Regular latte-runs to either McDonald's or Starbucks?

In reply to an earlier post on Dec 12, 2012 12:50:27 PM PST
J. Callen says:
Is your router a dual-band router? I suspect that occasionally the PW will engage on the 2.4GHz band, which is when it works.

Amazon, it would be nice if you could post whether or not you have been able to reproduce this problem yourselves, and whether you think it can be fixed with a software fix.

In reply to an earlier post on Dec 12, 2012 2:09:56 PM PST
Yes. I have a dual band router. Makes sense, I didn't even think about that.

Posted on Dec 14, 2012 10:01:05 PM PST
Mr. Y says:
My router is set on WPA2 personal and paperwhite cannot connect. I have printer, Mac mini, iPad1, ipad3, iPod, iphone3, iphone5, Visio TV and Wii all connected via this wifi without any problem. Clealy not the router problem.

After trying many different settings, resetting everything, updating software to the latest(5.3.1), nothing worked. Finally I decide to try to setup using static IP settings. This somehow worked! The excitement only lasted for an hour. After keeping the paperwhite turned off for a while, when I turned it back on, the eifi setting has completely disappeared. Very disappointing Amazon would release such a flawed software.

Posted on Dec 15, 2012 5:59:21 AM PST
J. Callen says:
To those of you with dual-band routers: Can you try either disabling the 5GHz band, or giving it a different SSID, as I did, to see if that solves your problem? My PW has been connecting reliably since I did that. If we can determine with some certainty that that's the problem, it will help others with the problem AND perhaps point Amazon in the right direction for a fix. (Are you there Amazon? Hellloooooooooo.......)
[Add comment]
Add your own message to the discussion
To insert a product link use the format: [[ASIN:ASIN product-title]] (What's this?)
Prompts for sign-in
 


Recent discussions in the Kindle forum

Discussion Replies Latest Post
Announcement
Welcome to the Kindle Discussion Forum - A Congregation of Kindle Enthusiasts
0 11 days ago
Announcement
Meet other story lovers at Write On by Kindle
36 12 days ago
Announcement
Enjoy your print books and personal documents on your Kindle with Kindle Convert.
0 Feb 2, 2015
We're So Quirky, Our Chihuahuas Ride Bicycles! So Geese and Tally Ho! 2335 4 seconds ago
Kindle / Audible Recommendations and Deals (KARD) 2107 1 minute ago
Why can't we loan Kindle books like we can loan paperback or hardcover? 322 1 minute ago
Al's Place 35mm 7498 4 minutes ago
OT: Discussion - (Freebie Books Links Only) 3276 6 minutes ago
I've had enough 39 6 minutes ago
Amazon hacked?? Copy of my email.... 251 7 minutes ago
KINDLE KITCHEN #4: Home of Family, Friends and Good Food! 9104 8 minutes ago
ECHO's of Friendship 2305 10 minutes ago
 

This discussion

Discussion in:  Kindle forum
Participants:  220
Total posts:  535
Initial post:  Oct 9, 2012
Latest post:  11 days ago

New! Receive e-mail when new posts are made.
Tracked by 23 customers

Search Customer Discussions