Customer Discussions > Kindle forum

life expectancy of the kindle?

Sort: Oldest first | Newest first
Showing 1-16 of 16 posts in this discussion
Initial post: Jun 4, 2012 7:29:35 PM PDT
My 1st kindle keyboard lasted 7 months (froze). It was replaced after 11 months. Now I am told if we can't get it unfrozen it will cost me $89. How long will the warrenty be on the replacement? Should I plan on buying a new one every year?

In reply to an earlier post on Jun 4, 2012 7:35:41 PM PDT
When you say "froze" what do you mean?

I have had my keyboard since October 2010, used it heavily each and every day and no problems.

In reply to an earlier post on Jun 4, 2012 7:38:54 PM PDT
The replacement's warranty is 90 days.

In reply to an earlier post on Jun 4, 2012 8:00:07 PM PDT
S. Prewitt says:
There was a problem with Amazon's first un-lighted leather cover for the Kindle Keyboard that caused electrical problems/failures for many KKs. That was totally Amazon's fault -- a cover should protect your device, not cause it to fail!

It's my unscientific opinion, based only on reading lots of reviews and forum comments, that most other Kindle failures are caused by people not using a protective case, dropping their Kindle, sitting on it or placing heavy books on top of it, carrying it in a backpack with other heavy items, or otherwise applying pressure or torque to the screen. Reading in humid conditions (e.g. in the bath or at the beach) is probably also a bad idea, since it will cause internal metal components to rust.

In reply to an earlier post on Jun 4, 2012 8:12:34 PM PDT
Jazzy_Jeff says:
The life expectancy of a kindle is whenever it stops working. I have had mine for a year and a half now with no problems.

In reply to an earlier post on Jun 4, 2012 8:13:36 PM PDT
My first Kindle lasted 13 months (12 months warranty). The replacement lasted 7 months (90 days warranty). Both times frozen screen. Both times had to pay $85 odd (plus shipping 1st time) for a new one. I believe they build in a defect so frequent replacement is necessary. This my last try. Next frozen screen and I will put Kindle down as a bad experience and go back to the good old book.

Posted on Jun 4, 2012 8:14:50 PM PDT
I am on my 3rd Kindle Fire since Feb 2012! Love the device but it keeps FREEZING up or not charging. Luckily I purchased an extended warranty.

In reply to an earlier post on Jun 4, 2012 8:15:48 PM PDT
Jazzy_Jeff says:
What ever makes you happy. Nice to have choices.

In reply to an earlier post on Jun 4, 2012 8:55:27 PM PDT
thanks, I wanted to know if I was the only one. I guess I'm just frustrated because I loved my kindle so much.

In reply to an earlier post on Jun 4, 2012 9:21:25 PM PDT
Korlithiel says:
Maya Alex, I purchased my Kindle 2 International during winter break of 2009 and while the battery isn't lasting quite what it used to be, the device still works excellently. I was worried I would have to replace it often, and so purchased the 2 year extended warranty, as well as wanted it to feel more like a book and purchased the leather cover.

It's been one of my favorite electronics, I look forward to upgrading when a Kindle with a built-in light, with keyboard & 3G hits the market.

S. Prewitt, I wonder where you got your information. The first leather cover that had a light caused electrical problems & failures for the vocal minority of kindle owners.

In reply to an earlier post on Jun 4, 2012 9:33:12 PM PDT
S. Prewitt says:
It was the leather cover w/o a light, which is why they updated its design in 2011:
Kindle Leather Cover, Black, Updated Design (Fits Kindle Keyboard)

As for what percentage of cover owners experienced problems, I don't know, but clearly it was enough to persuade Amazon to change the cover's design.

Posted on Jun 4, 2012 9:49:21 PM PDT
M. Ratcheson says:
FWIW, my Kindle 3 has been doing quite nicely, I acquired it in Nov 2010. I did have problems with it freezing, simultaneously rebooting, etc, once I had over 1100 books on it. I reset it to factory settings, and have since not downloaded more than 400 books to it at any time. And it's great. I'm pretty sure those books that are not physically on my KK, are safely stored in the Amazon cloud.

Posted on Jun 4, 2012 10:21:01 PM PDT
Mec says:
I bought a Kindle 4 in January 2012 and the screen failed about an hour ago. :(

The failure mode is: the bottom 30% of the screen does not change. At all. It's stuck on the last ad that was visible when the power was off.

I tried: toggling some settings; power-cycling the Kindle several times; holding down the power button for twenty seconds like the manual said; resetting the Kindle to factory default. The bottom 30% of the screen remained the same. All the software functions appeared to work -- just that part of the screen refused to change.

The battery indicator (on the top half of the screen, fortunately), shows a fully charged battery.

I contacted Kindle support. I filled out the handy web form, my phone rang, and a customer support representative was talking to me in less than a minute. I described the problem to her. She had me do another long hold-the-power-down reset, about 40 seconds. Still a frozen bottom section of screen. She said that it's within warranty (less than a year) so they'll ship me a new Kindle (yay!). They will also e-mail me a label so I can ship my non-working Kindle back to them.

Meanwhile I'll have to read my Kindle books on a web browser (ugh). I'm on a business trip and I was really looking forward to some quality Kindle time in the evenings.

I'm unhappy that the screen broke. I don't know if I'm really unlucky or what. However, I'm very happy with my customer support experience.

Posted on Jun 5, 2012 2:14:28 AM PDT
fleaBe says:
I have a Kindle Touch that I got in November. It goes everywhere with me, and is probably in use at least a couple of hours a day. Have had no problems with it at all.

I have no doubt there are some defective units out there, fact of life, but if a person is experiencing multiple failures (and especially if it's the same problem), then it's likely/probable that it's something that individual is doing. It may well be that, for whatever reason, a Kindle (or likely any eReader) isn't a good choice for some.

In reply to an earlier post on Jun 5, 2012 6:05:17 AM PDT
Last edited by the author on Jun 5, 2012 6:06:04 AM PDT
Norwenna says:
Maya Alex, I've had my kindle 2US since the summer of 2009 with no problems whatsoever. Even the battery seems to last just as long as it did when I first got it.

No wait - the cover on the power cord did crumble after about 18 months, but it was no problem to find another cord.

I've heard of a lot of people who still have their kindle 1s in service - I think that was actually introduced in late 2007.

In reply to an earlier post on Jun 5, 2012 6:16:28 AM PDT
I have 3 K1s, acquired in 2008, one as a re-furb. They are all working just fine - 2 have had battery replacements. 3 K3s are also fine, as are 2 K basics. One basic recently developed a wobbly right next-page button; the replacement arrived as scheduled.
‹ Previous 1 Next ›
[Add comment]
Add your own message to the discussion
To insert a product link use the format: [[ASIN:ASIN product-title]] (What's this?)
Prompts for sign-in

Recent discussions in the Kindle forum

Discussion Replies Latest Post
News: Kindle for iOS Software Update 4.6
0 Dec 15, 2014
Simon & Schuster Agreement
0 Oct 20, 2014
Have a Kindle Question?
0 Sep 12, 2012
print content from manage conent and devices 1 1 minute ago
We're an International Quirky Bunch! Home of Super Hero Sisters, Panama, Many Furry Friends, Featuring Fat Jane the Spanx Wearing Goat, and Cherie! It's the Apocalypse! 1514 2 minutes ago
do not buy a kindle! 53 5 minutes ago
The Fethafoot Chronicles 0 9 minutes ago
Why do Kindle books look so bad with mathematical formulas? 86 12 minutes ago
I have an old generation Kindle. Screen is now defective and it is time for a new reader. Would like your opinion on reading books with a Kindle Fire HDX 7 compared to a paperwhite. 6 16 minutes ago
RAoK 79/80 - Tis the Season, and the end of the year! 8801 22 minutes ago
Can you disable screen-touch-to-turn on Voyage? 144 24 minutes ago
Which was your favorite Kindle prior to the Kindle Fire and why? 4 28 minutes ago

This discussion

Discussion in:  Kindle forum
Participants:  13
Total posts:  16
Initial post:  Jun 4, 2012
Latest post:  Jun 5, 2012

New! Receive e-mail when new posts are made.
Tracked by 4 customers

Search Customer Discussions