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Customer Discussions > Kindle forum

The (new) Kindle Paperwhite


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Showing 1-25 of 105 posts in this discussion
Initial post: Sep 3, 2013 4:30:24 PM PDT
Last edited by the author on Sep 3, 2013 8:27:24 PM PDT
CMur says:
Is it just me or do any other Paperwhite owners feel miffed about the new release.

Let's face it the reason we originally bought the Paperwhite was for that screen, that flawless, crisp, sharp, black & white screen with the built in light. The screen was the deal maker & for those of us with partners the built in light seemed to be the solution to no longer disturbing our other half's while reading in bed. Finally an end to the dirty glance at 1:00am, no more playful ridicule, lightsaber references or sound effects when we came to bed. It appears Amazon did their homework & got rid of the light on the stick. The Paperwhite is perfect.

On actually receiving your new device there's a few flaws, thankfully they've mostly been remedied by software updates. Another clever design feature the Paperwhite team thought of, with only one physical button, the on & off switch, the interface can simply be updated & changed by software updates pushed out to each device silently & hassle free. Perfected tweaks from user feedback improving it with each update. This is it people, the fifth generation device is perfect, the dedicated eBook reader that some of us have been waiting for since we saw the original e-readers in 1999. The only other update after this is when they perfect & release the colour e-ink devices, but even then I'm sure some of us will still want to stick with the black & white version.

It's not all perfect though, the only major problem & disappointment with the Kindle Paperwhite ( I admit it only has one) is also its major selling point the reason we bought it for starters & it's the screen. Every & I mean every single one sold has a design flaw much discussed here on the customer forums. As you all know at the bottom near the four LEDS there's some sort of halo effect disrupting the light pattern of that supposedly crisp, flawless screen. The result is a shadow something that looks like a light graphite or charcoal stain on a traditional printed page & each Paperwhite seems to be effected to varying degrees some customers needing to send devices back because it's that bad, others fortunate enough that their device is only slightly affected can try & deal with it by following the official Amazon advice regarding the issue "Adjust the lighting amount to try & reduce the problem" . Yeah it's a small problem some ignore it, I was happy enough living with it, always conscious of it until what I was reading grabbed my thoughts & took it away.

This was fine until today when Amazon released the new Paperwhite, you think I'd be happy this is what I've been waiting for they've fixed the screen. Well no what I found myself feeling was infuriated, annoyed, why didn't I receive a support email? What exactly is NEW about this Paperwhite. It looks exactly like mine, it's the same form factor, in fact the only thing I found that's updated about the new Paperwhite from the seven new features listed, is the screen & the processor so that's two proper updates. Of the seven newly listed features three are simply software updates that could be integrated into your current Paperwhite - let's see if that happens. The other four are screen related & then the 25% faster processor.

So they've fix the screen & the new Kindle has a 25% faster processor for faster device feedback resulting in a "seamless reading experience" sounds pretty good. Although I've never saw or heard any complaints about input feedback or device responsiveness. In fact any reviews I've read already praised the speed of the devices feedback with most reviewers highlighting the onscreen keyboard as being lighting quick to demonstrate responsiveness . The screen on the other hand needed work & has been fixed, no more ugly shadows. So we now have the kindle that was originally promised & advertised, the one that peaked our interest, we now have that sharp, crisp, black & white screen that is finally flawless. We just have to buy it.

I'm I being ridiculous in expecting some sort of exchange program or even a discount of the new Paperwhite for us current owners who stuck with the device even though we knew it was flawed?

Shouldn't there be some sort of legacy support as the new Paperwhite effectively makes the original obsolete?

###############Updated###############

Ok this is my last comment on this issue. I really do appreciate all the responses from everybody some of you think I'm whining & I can see your point.

Gata de Luna made some decent comments & some of you made me feel like I wasn't completely nuts so thank you for that lol.

Wherever you stand on this issue Amazon have released a new kindle & I just wanted to note:

The new PW offers very little in improvements, the majority of the update is software related & could be applied to the present PW just as easily as the new one. The addition of the 25% faster processor effectively lets you turn the pages of your books 25% faster & in my opinion is nonsense, just something for the feature list. The only reason anybody currently with a PW would update would be for an improved screen especially if you encountered like I did the halo issue. Some of us who ordered the original PW felt disappointed with the screen, I at least felt disappointed that the unique selling point for the device (the screen) wasn't all that it was made out to be. Amazon did admit after customers gave them feedback that there were issues with the screen & updated the kindle page with information regarding the issue so fair enough.

If they haven't fixed/improved the halo issue:
I honestly don't see the point of the new release, a 25% increase in performance in a e-reader isn't a selling point (for me at least) these devices aren't tablets. People buy these things so they can read with as little distraction as possible & the e-ink screens.

If they have indeed fixed/improved the halo issue:
I really do hope that they have fixed/improved it & it's finally flawless I can't wait to be able to enjoy it.
I just feel that I'm being enticed by a feature I thought I was already getting with the original PW.

Thanks for reading :-)

In reply to an earlier post on Sep 3, 2013 4:36:12 PM PDT
King Al says:
Yes, you're being ridiculous.

In reply to an earlier post on Sep 3, 2013 4:38:30 PM PDT
Dittie says:
Tell me, what could PW3 have that would somehow magically change what PW2 is just by your knowing of its very existence?

Sheesh.

In reply to an earlier post on Sep 3, 2013 4:40:03 PM PDT
**Meya** says:
Your Paperwhite stopped working today?

In reply to an earlier post on Sep 3, 2013 4:41:46 PM PDT
A. Dietz says:
My Kindle Paperwhite isn't flawed, it works exactly as advertised. If you experienced flaws in your device you had an opportunity to return it for a full refund within 30 days. If it's a defect, you can still return it under the 1-year warranty. No, I do not believe current Paperwhite owners should be given any special incentive or discount. Technology changes. Amazon has been releasing new Kindle models in the fall for years now, there's always a new model coming. There will be people who buy the new model who will complain next September because the newest version has bells and whistles that theirs doesn't have. That's the way of the world.

Posted on Sep 3, 2013 4:48:11 PM PDT
CMur says:
I don't know it just seems to me that this new version with the corrected screen was what was initially promised but never delivered?
For Amazon to somehow admit they brought the screen technology to market too soon before it was fully ready to live up to what they said it was.

It seems the consensus is against me :-) lol thanks for reading over my post & replying.

In reply to an earlier post on Sep 3, 2013 4:50:53 PM PDT
Dittie says:
Dude, who exactly made you buy and keep the Paperwhite you have now? How does knowing of a new generation change yours? You don't have to buy a new one any more than you had to buy the first generation.

In reply to an earlier post on Sep 3, 2013 4:52:23 PM PDT
" ...every single one sold has a design flaw..."

Incorrect. Mine was *perfect* right out of the box, and continues to be so.

In reply to an earlier post on Sep 3, 2013 4:56:21 PM PDT
CMur says:
Ok I can see that I'm on my own here but your kindle wasn't perfect. You were one of the lucky few that had only a slight shadow but its there due to the design of the screen.

In reply to an earlier post on Sep 3, 2013 4:58:46 PM PDT
Okay. Thanks.

In reply to an earlier post on Sep 3, 2013 4:59:42 PM PDT
Dittie says:
You realize that no one has actually seen or inspected a new one, let alone all of them, right?

In reply to an earlier post on Sep 3, 2013 5:00:45 PM PDT
**Meya** says:
My Paperwhite is fabulous. It has been since day one.

In reply to an earlier post on Sep 3, 2013 5:02:38 PM PDT
Dittie says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

In reply to an earlier post on Sep 3, 2013 5:05:08 PM PDT
CMur says:
It doesn't really feel like a new generation though like I mentioned apart from the processor with its slight increase & the screen it's effectively the same piece of hardware. The rest of the updates are only software updates. They've fixed the screen to what they claimed it was at the start & added the processor to improve performance which seems rather pointless my response time is already pretty amazing for this type of device & battery.

In reply to an earlier post on Sep 3, 2013 5:05:31 PM PDT
Sorry Christopher but happen to you is exactly what happened to the buyer of the first generation of Kindle and the same as the peoples who purchased the first Iphone!!! Welcome to the 21st century!!! When we purchase something in the electronically devices we all should be aware that what it is on sale today will be obsolete tomorrow!! Look I have a Kindle Keyboard and it is obsolete and do I cry to get reimburse? No my device work perfectly without any issues and I am happy with it! Do am I looking to buy another one? Yes would it be this Paperwhite Generation or do I will wait for the next or try the Kobo that is my choice and I will have to leave with it! Sorry!

In reply to an earlier post on Sep 3, 2013 5:11:04 PM PDT
Last edited by the author on Sep 3, 2013 5:17:44 PM PDT
Wow, the fanboys are certainly on the defensive. So everyone got a perfect display from Day One? BS. If people choose to ignore the halo issue, that's up to them. But pretending it isn't there is silly. Amazon even admitted the problem and had to post new product photos showing what the screen really looks like. I'll admit to being a little disappointed, but not surprised, that there's no upgrade offer for us early adopters who didn't get the "flawless" screen that we were promised. If the new display really is perfect I might upgrade, but this time I'll wait to make sure that it really is as promised.

Posted on Sep 3, 2013 5:12:13 PM PDT
Linda K says:
I bought two paperwhites at staples last November. One had a uneven screen and one was perfect. I received one for a gift at Christmas. It was perfect. Two out of three ain't bad. It's a little over a hundred dollar ereader. My first kindle keyboard had a perfect pearl e ink screen but I couldn't take the little buttons. I then bought the kindle touch and was disappointed that the screen was darker than the KK but the touch screen was a great improvement. The paperwhite from Christmas is my current ereader and I'm thoroughly attached to it. I'm not inclined to replace it short of loosing it the kindle touch. If your paperwhite was lousy return or replace. Take action don't whine.

In reply to an earlier post on Sep 3, 2013 5:13:11 PM PDT
CMur says:
Fair point Marco I still have my kindle keyboard as well I'd never part with it.

In reply to an earlier post on Sep 3, 2013 5:14:17 PM PDT
How is your current PW obsolete? Both my KK and my DX (generations older than the PW) work just fine. I suspect the PW I plan to order in 2013 will continue to work after Amazon releases new models in 2014.

In reply to an earlier post on Sep 3, 2013 5:15:00 PM PDT
CMur says:
@mr smith

Thank you mr smith I was starting to think I made the halo issue up LOL

In reply to an earlier post on Sep 3, 2013 5:15:24 PM PDT
Dittie says:
Fanboys doesn't mean what you think it does. No one had to buy a Paperwhite or keep one they thought wasn't what they wanted.

In reply to an earlier post on Sep 3, 2013 5:15:37 PM PDT
Just Peachy says:
My pw is not flawed. It is wonderful.

In reply to an earlier post on Sep 3, 2013 5:17:00 PM PDT
If the PW didn't meet your expectations, why did you keep it?

In reply to an earlier post on Sep 3, 2013 5:17:25 PM PDT
feline lover says:
Maybe you should just stuck to dead tree books. At least you won't need to get upset about updates. Oh wait. If you buy the hard cover you will pay more than the later release of the paperback copy. Sigh :(

In reply to an earlier post on Sep 3, 2013 5:18:29 PM PDT
Just Peachy says:
No one said you made up the issue but it is not a problem on every pw.
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Discussion in:  Kindle forum
Participants:  39
Total posts:  105
Initial post:  Sep 3, 2013
Latest post:  Sep 15, 2013

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