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Customer Discussions > Kindle forum

Warning! Harry Potter books queue for delivery to ALL your devices/apps

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Showing 1-25 of 57 posts in this discussion
Initial post: Mar 28, 2012 12:46:11 PM PDT
dawnsong says:
Me:I just purchased all 7 Harry Potter books and linked them to my Amazon account. I went to Manage Your Kindle to confirm and see that they automatically queued for delivery to all 14 devices and apps registered to my account. I don't want them automatically delivered to *any* devices.
How can I stop them from being sent?

AmazonRep#1:Hello, my name is ######. I'm sorry to hear about this. I'll be glad to help you.

Mary, I'm sorry for the misunderstanding caused in this case
It will go to only one device and if it is going to multiple devices. Please cancel the item from the device itself, so that it doesn't downloads on unwanted devices

Me:Your answer doesn't make sense to me. I want them to be removed from the Queued for Delivery list on your end.
How do I cancel the delivery "from the device" itself?

AmazonRep#1:The delivery of the book will go to an single device only Mary
It won't go to multiple devices

Me:Then why does Manage Your Kindle show each book queued to 14 devices for a total of 98 deliveries?

AmazonRep#1:I need to transfer your query to our Kindle team.
A Customer Service Associate will be with you in a moment.
You are now connected to AmazonRep#2 from

AmazonRep#2:Hello Mary! My name is ######. Please give me a moment while I read and understand your previous conversation with us.
Thank you for being on hold. Let me check the queue of delivery and let you know the details of it.

AmazonRep#2:I am sorry for the inconvenience caused, Mary. When you've successfully linked your Pottermore and Amazon Kindle accounts, you will be asked to name your linked Amazon account on Pottermore.
Currently we will send your purchased book to every Kindle or Kindle app registered to your account.

That's nuts!!!!!!!!!!!!!!!!

AmazonRep#2:I am sorry about that, Mary. This is the feature which we are planning to make corrections. Please give me an opportunity to take this as a feedback. If you do not want these books on any device you can turn off the wi-fi to stop the delivery.

Me:Oh, never ever turn on wireless again?
That doesn't make sense either.

AmazonRep#2:I apologize you can turn it off for the temporary stop of the download.

Me:But it will stay queued, right?
How do I get it out of the queue?
Some of the devices on my account belong to family members located over 1000 miles away.

AmazonRep#2:Yes, if you turn it off for 1-2 days, they will automatically be removed from the network.

Me:Removed from the queue you mean?

AmazonRep#2:Yes, Mary.

Me:Is that always the case with purchases... or a special case with these Potter books?
I have seen books remain in my deliver queue for months... books that were queued to a device that wasn't in use.

AmazonRep#2:This is only the case with Potter books.

Me:So, Amazon knows there is a problem and is planning to remove Potter books from everyone's delivery queue sometime during the next 1-2 days?
Or are they just doing this for my queue because I requested it?

AmazonRep#2:It will automatically removed from the queue for for any device, it the wi-fi is turned off for 1-2 days. I know this could disappoint you, Mary. But we need customer feedback like this to make the changes and I've passed this to the concerned department to look on.

Posted on Mar 28, 2012 12:51:14 PM PDT
Fud53 says:
Lol! Poor wouldn't bother me at all.

Posted on Mar 28, 2012 12:52:14 PM PDT
L L. says:
This has been discussed on here in other posts. If you get someone knowledgeable on amazon they will remove all the pending deliveries for you, but keep in mind, those 14 devices only use up 1 of your allowed pottermore downloads. Just let them download, maybe they will want to read them. If they don't, they can archive them.

Posted on Mar 28, 2012 12:54:31 PM PDT
Last edited by the author on Mar 28, 2012 1:49:22 PM PDT
dawnsong says:
Thanks, I considered trolling for a more experienced rep. Seems like they should be able to clear that queue for me. I'll try calling this time.

UPDATE: Spoke on the phone with two different reps and the second one was able to clear my delivery queue. So I went through 4 reps before finding one who knew what to do. The third rep actually told me that when any book is purchased it automatically queues for delivery to all devices. Wrong!

The fourth rep was outstanding... she was very knowledgeable and helpful.

Apparently this problem was caused by a problem on the Pottermore site. I was never prompted for which device to send the books to, so Amazon sent them to all devices by default. I was using the Chrome browser, possibly that is not well-supported.

In reply to an earlier post on Mar 28, 2012 1:31:22 PM PDT
The Blade says:
>>>>"I was using the Chrome browser, possibly that is not well-supported."<<<<

Naw, not a Chrome issue. It happened to me as well and I ordered using FoxFire.

Posted on Mar 28, 2012 1:57:37 PM PDT
Same here, I was using safari on iPad. This is somewhat of a PITA, but apparently all these downloads only count as one as far as the "8 download limit".

In reply to an earlier post on Mar 28, 2012 2:07:34 PM PDT
Last edited by the author on Mar 28, 2012 2:09:39 PM PDT
AmeliaAT says:
I was very lucky yesterday, then, I guess, because I got a rep through chat who actually cleared my pending queue right away. I guess some are better trained (or just more competent) than others.

It is rather astounding to look at a queue with multiple books pending to download to multiple devices. It must have been jaw-dropping to see 7 x 14 downloads pending! Yikes!

ETA: They should just send them to your Amazon library and to NO devices until you choose which device to send it to. They can sit nicely in the archive until you're ready. It's not like it's difficult to download the ones you want on your device.

In reply to an earlier post on Mar 28, 2012 2:15:23 PM PDT
Last edited by the author on Mar 28, 2012 2:16:15 PM PDT
CLS10 says:
The 8 download limit refers to the accounts. For example, I downloaded all of the books to my kindle account--so that's 1/8. Then I downloaded the books to my mom's kindle account. Thus, I've used 2 out of the 8 downloads on pottermore. If I wanted to, I could download it to nook, kobo, and google and I would still have 3 more pottermore downloads.

The books downloaded to my kindle touch, android, and ipad apps. I didn't think it was a big deal, I just deleted the ones from the app. It took all of 30 seconds.

In reply to an earlier post on Mar 28, 2012 2:30:43 PM PDT
dawnsong says:
I agree that deleting unwanted downloads would not be a big deal if I owned all the devices.

However, several elderly relatives have Kindles registered to my account and they do not live near me. I do not want them to have to deal with downloads they didn't request. And I don't want to have to send emails to everyone on my account explaining why they received books they didn't explicitly download.

Amazon needs to fix the process... to cut down on network traffic if for no other reason. I am confident they will do so.

In reply to an earlier post on Mar 28, 2012 5:42:10 PM PDT
This is the issue I have, dawnsong, and I have not yet gotten a CSR who can do what AmeliaAT had done (she knows I've been trying for a day and a half - and I will keep trying!) I'll let you know when I do!

I at least found someone who said they know it CAN be done, they just din't know HOW - I'm waiting...

In reply to an earlier post on Mar 28, 2012 5:57:52 PM PDT
Jazzy_Jeff says:
I know what you mean. I mean an extra 30 seconds for each device would be a horrible waste of time and energy.....

In reply to an earlier post on Mar 28, 2012 6:03:37 PM PDT
It isn't a big deal if you have the devices in your possession. I do not. And some of them are in the hands of elderly relatives that talking through the process of getting on the wi-fi, syncing, deleting and re-syncing will be a challenge.

If is pretty annoying that downloading the books to your Amazon account sends them to each and every device (for me there were thirteen) device.

Also, until I can get the pending deliveries sorted out, my daughter, who's nine and has waited "200 years" (that's a direct quote) for HP to be on her Kindle, is so far down on the alphabetical list that she doesn't get them.

I know this isn't the end of the world, but it is very irritating, I must admit.

In reply to an earlier post on Mar 28, 2012 6:05:39 PM PDT
AmeliaAT says:
Still trying?!? It's funny & sad -- and I'm sure it's annoying for you!

In reply to an earlier post on Mar 28, 2012 6:08:26 PM PDT
AmeliaAT says:
She should be able to turn on her Kindle and sync & get her books while you're waiting for the pending queue for the other devices to clear. I downloaded mine to my Kindle just by turning it on & syncing, then I contacted CS and the guy cleared the rest of the queue.

In reply to an earlier post on Mar 28, 2012 6:10:24 PM PDT
Yes, we're going to try that!
I'm about to start another chat, I had to give up this morning when they opened a "ticket". I'll keep you posted.

Posted on Mar 28, 2012 6:17:33 PM PDT
The good news is they are on Beastie's Kindle, and they are the UK versions - she's thrilled.

The rest of the battle matters not.

In reply to an earlier post on Mar 28, 2012 6:19:14 PM PDT
Fanny, I called and spoke to a rep who cancelled all my downloads this afternoon. The first person I spoke with understood what I wanted her to do, she just couldn't do it. She transferred me to a Kindle specialist who understood and could actually cancel everything. It took all of 5 minutes from start to finish. If you can, it might be worth it to call rather than chat.

In reply to an earlier post on Mar 28, 2012 6:24:29 PM PDT
AmeliaAT says:
Fanny seems to have got really bad luck when it comes to getting someone who can do it for her!

In reply to an earlier post on Mar 28, 2012 6:29:23 PM PDT
I was expecting the call to be essentially an exercise in frustration, but it was a breeze. Once I explained I only wanted to cancel the downloads, not the books themselves, it was easy. I called about 2 or 2:30 pm Central Time, so I connected with one of the US based call centers.

In reply to an earlier post on Mar 28, 2012 6:30:39 PM PDT
I am on chat now, if I have a problem, I will call.

In reply to an earlier post on Mar 28, 2012 6:34:18 PM PDT
I have my fingers crossed for you! The rep I spoke with stopped the books from downloading to 6 devices - and then offered to send the books to the 7th, which is the device I'll actually read them on.

In reply to an earlier post on Mar 28, 2012 6:37:14 PM PDT
Gerry, Nuthy, Marc (from last night) were all useless, I am reserving judgement on Rumsey.

Well, I was, until he just gave me the script on how to download a book...


I'm calling.

Posted on Mar 28, 2012 6:45:47 PM PDT
I have one on chat and one on the phone, let's see who grows a brain first.

In reply to an earlier post on Mar 28, 2012 6:48:05 PM PDT
AmeliaAT says:
"let's see who grows a brain first"


In reply to an earlier post on Mar 28, 2012 6:48:46 PM PDT
Last edited by the author on Mar 28, 2012 6:49:07 PM PDT
The Blade says:
>>>>"Fanny seems to have got really bad luck when it comes to getting someone who can do it for her!"<<<< (ybik)

So did I. 6 reps, no luck. Matter of principle in my case, but I finally gave up and deleted from each device - including my 90 yo Mom's device.

BTW, it seems that there is no 6 device limit here. These went to all 10 of my devices/apps.
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Discussion in:  Kindle forum
Participants:  19
Total posts:  57
Initial post:  Mar 28, 2012
Latest post:  Mar 4, 2014

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