Me:I just purchased all 7 Harry Potter books and linked them to my Amazon account. I went to Manage Your Kindle to confirm and see that they automatically queued for delivery to all 14 devices and apps registered to my account. I don't want them automatically delivered to *any* devices.
How can I stop them from being sent?
AmazonRep#1:Hello, my name is ######. I'm sorry to hear about this. I'll be glad to help you.
Mary, I'm sorry for the misunderstanding caused in this case
It will go to only one device and if it is going to multiple devices. Please cancel the item from the device itself, so that it doesn't downloads on unwanted devices
Me:Your answer doesn't make sense to me. I want them to be removed from the Queued for Delivery list on your end.
How do I cancel the delivery "from the device" itself?
AmazonRep#1:The delivery of the book will go to an single device only Mary
It won't go to multiple devices
Me:Then why does Manage Your Kindle show each book queued to 14 devices for a total of 98 deliveries?
AmazonRep#1:I need to transfer your query to our Kindle team.
A Customer Service Associate will be with you in a moment.
You are now connected to AmazonRep#2 from Amazon.com.
AmazonRep#2:Hello Mary! My name is ######. Please give me a moment while I read and understand your previous conversation with us.
Thank you for being on hold. Let me check the queue of delivery and let you know the details of it.
AmazonRep#2:I am sorry for the inconvenience caused, Mary. When you've successfully linked your Pottermore and Amazon Kindle accounts, you will be asked to name your linked Amazon account on Pottermore.
Currently we will send your purchased book to every Kindle or Kindle app registered to your account.
AmazonRep#2:I am sorry about that, Mary. This is the feature which we are planning to make corrections. Please give me an opportunity to take this as a feedback. If you do not want these books on any device you can turn off the wi-fi to stop the delivery.
Me:Oh, never ever turn on wireless again?
That doesn't make sense either.
AmazonRep#2:I apologize you can turn it off for the temporary stop of the download.
Me:But it will stay queued, right?
How do I get it out of the queue?
Some of the devices on my account belong to family members located over 1000 miles away.
AmazonRep#2:Yes, if you turn it off for 1-2 days, they will automatically be removed from the network.
Me:Removed from the queue you mean?
Me:Is that always the case with purchases... or a special case with these Potter books?
I have seen books remain in my deliver queue for months... books that were queued to a device that wasn't in use.
AmazonRep#2:This is only the case with Potter books.
Me:So, Amazon knows there is a problem and is planning to remove Potter books from everyone's delivery queue sometime during the next 1-2 days?
Or are they just doing this for my queue because I requested it?
AmazonRep#2:It will automatically removed from the queue for for any device, it the wi-fi is turned off for 1-2 days. I know this could disappoint you, Mary. But we need customer feedback like this to make the changes and I've passed this to the concerned department to look on.
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