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Kindle Fire charging port getting loose


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Initial post: May 22, 2012 3:09:02 PM PDT
Linda says:
Has anyone besides me noticed a progressively loose connection in the micro USB power port. THe connection seems loose, where originally it felt like a tight, solid connect. It's getting harder and harder for me to charge my Kindle Fire. I purchased mine before the release date, so mine was shipped out on one of the first couple days. Not sure if later devices are the same or have improved this.

Posted on May 22, 2012 3:16:10 PM PDT
Old Rocker says:
A lot of people have mentioned having the same problem (I haven't), even with newer Fires. Some have said they had their Fire replaced and the new one develops the same issue.

Posted on May 22, 2012 3:59:45 PM PDT
Amy says:
I was having trouble charging my fire...then one night, it stopped charging regardless of what charger I used. I called Customer Service. My new fire will be arriving tomorrow. So to answer your question. Yes, had the issue. Got mine in Dec. 2011. This is my 2nd replacement in as many months. First replacement happened in first 2 weeks after owning when the screen would NOT turn off. But Customer Service is great. Give them a call and they will first walk you through all the 'troubleshooting' and then send you to replacement reps. Good Luck!

Posted on May 22, 2012 4:08:52 PM PDT
I am currently on hold with customer service for this very issue. I too got my Kindle Fire in Dec of 2011 and had to return one in Feb 2012 for this same issue and will now be hopefully getting my second here soon. I love my Fire, but this is getting old...

Posted on May 22, 2012 5:21:22 PM PDT
jsh1120 says:
Folks,

The mcroUSB port in the KF is fragile. No question about that. And as far as I know, Amazon routinely replaces KF when the problem impacts charging. But having said that, there are a couple of precautions you can take that may help avoid the problem. First, NEVER try to force the connection. It's all too easy to try to insert the charge cable "upside down" and damage the port. Always be sure you have the charge cable oriented correctly. Second, you may find that a case helps protect the charge port from damage. My Marware case, for example extends beyond he edge of the KF and prevents the charge port from being hit even when it's handled in a less than careful fashion.

Posted on May 22, 2012 5:38:41 PM PDT
Amy says:
jsh1120: I agree that the port on the KF is fragile. However, I am careful with all my devices that require a usb to charge. I am a long time techie gal. But I have never ran into an issue THIS quickly(or any in my recent memory), where the port or battery no longer works. Especially in such an astonishing short amount of time. I do hope the 'new' one I will receive will have a stronger/reinvorced port. Not holding my breath...but hey, I always try to be an optimist. Especially considering how many complain of this very issue.

In reply to an earlier post on May 22, 2012 6:15:29 PM PDT
Q says:
Amy,
Some have complained of this issue, but I wouldn't say a large number have complained. I've had my Fire since mid-Nov and have no such problem. My port is definitely looser than at the start. I can wiggle it a bit, but it charges fine. The charge cable on my phone also wiggles now, but it also charges.

If yours is not charging on any micro-USB cable in the house, then do get Kindle CS to replace it.

...

Posted on May 22, 2012 6:26:57 PM PDT
Amy says:
Kindle Forum Pro,

If you had looked 2 replies above you would have seen that's exactly what I did do and will be receiving my new KF tomorrow. Also, I did not or did not mean to imply that everyone is having this issue. It's just that it IS an issue. And as well, like you, I have MANY other usb devices that wiggle-yet still charge. This KF however, did not.

In reply to an earlier post on May 22, 2012 7:06:22 PM PDT
Q says:
I hope the next works out better for you!

Do also double-check that your Fire's charger is working well. It probably is, but good to be sure.

In reply to an earlier post on May 22, 2012 9:24:39 PM PDT
jsh1120 says:
Amy,

Didn't mean to imply that you were the source of your problem. I don't have this problem with the KF but I've seen it reported enough and the fact that Amazon is so quick to replace units with the problem that I'm convinced the issue is not simply a user "abuse" issue. My post was simply to suggest some steps people may take to minimize the issue. Good luck with your problem.

Posted on May 22, 2012 9:32:49 PM PDT
I had that problem and I got mine for valentine's day. I talked to amazon Rep last sun or mon night and they sent me a new fire. Mine got loose then quit charging completely. So far I haven't had any problems with the new one. Just need to call ups to schedule a pickup of the old one. Don't want to be charged for the new one!

Posted on May 22, 2012 9:35:18 PM PDT
I used the chat to talk to them don't have the patience to be put on hold. They responded real quick and it was at like 11 something at night

Posted on May 22, 2012 9:58:15 PM PDT
Linda says:
First of all, I want to say thank-you to everyone who posted a response regarding the power port on my KF progressively getting looser. I have tried charging the KF with several other micro USB chargers, and I have used these chargers / cable with other devices to isolate the problem to the KF itself. In addition, I seldom use my KF while it's plugged in to reduce the chance of stressing the connection. On those rare occasions when I DO use it while plugged in, I flip it upside down so the cord is coming out of the top. I guess I will 'baby' the connection along until I have the time to contact CS and see if I can get this resolved before my KF become un-usable. One more question: For those who have have had their KF replaced, did you get a new KF or a refurbished KF? And if it was refurbished, is the screen and case in good condition? Thank-you again for all your feedback.

In reply to an earlier post on May 22, 2012 10:08:04 PM PDT
Last edited by the author on May 22, 2012 10:10:29 PM PDT
Q says:
Linda,
We have received two refurbished Kindles (not Fires) in the last year or so and they both appeared to be brand new; no show of wear at all.

Also, unlike many companies which only offer 30-90 days on their refurbished device, Amazon's refurbished Kindles get a full 1-yr warranty. If you are unhappy with it for any reason, you can send it back if it is within the initial 30 days after purchase.

Also, if the replacement isn't to your liking, you can call and request another Kindle.

In reply to an earlier post on May 22, 2012 10:29:08 PM PDT
Last edited by the author on May 22, 2012 10:32:50 PM PDT
Linda says:
Q, thanks for this information. The Fire is the sixth Kindle I've purchased for myself and my family members and the only one I've had a problem with. (We've also got a K1, two K2s, a K3 and a Kindle Touch.) As a tablet, I realize the Fire is a little more fragile, so I feel my use and care of it reflects that. I worry when I see how many other types of problems customers are having with their Fires, and am nervous I will be trading my problem for another problem. Thank goodness Amazon has good CS. Once I receive a replacement Kindle, will my 'year' warranty start over again, or will I need to start paying for the repair of the charging port and/or these other problems once I reach the 'One year anniversary' of my purchase?

In reply to an earlier post on May 23, 2012 2:14:39 PM PDT
Last edited by the author on May 23, 2012 2:16:21 PM PDT
Q says:
Hi Linda,
No, I think the warranty continues from when you bought the original unit (but I could be wrong).

As for fragile, I've found the Fire to be more sturdy than the e-inks (we have the K1, K3, DX & K4). The Fire has "Gorilla Glass" over the screen and so it is *very* tough. By comparison, the glass on any e-ink is extremely thin. My son had the micro-USB port on his K2 go out and damage to the screen on his K4, so they have their fragile side as well.

Beyond the tiny port, I find the Fire quite rugged. There is not a lot to damage on it.

If you look for the posts of problems, you will find them ... for any electronic device. I don't think the Fire has any lesser rating than any of the e-inks.

For example, calculating the 4 and 5-star ratings for each device, I find that each Kindle has the following % of 4+5 stars:
K3/KK: 88%
DX: 74%
KK4: 83%
Touch: 72%
Fire: 74%

The Fire is indeed a tablet and therefore more likely to have software complications like any computer would have (compared to a simple ereader.) But one just needs to learn the little tricks to work with it.

In reply to an earlier post on May 23, 2012 2:26:31 PM PDT
Rogue says:
Linda: I too received a refurbished Fire a few months ago after the micro-usb port on my original device would no longer charge or connect to my PC. It arrived in 2 days and looked brand new. One thing Amazon was quite adamant about was to use the charger that came with the replacement device. The replacement charger appeared to be identical to the original so my assumption was perhaps they thought the connector on the original charger might have suffered some problems as well as the tab on the device. It's been performing well since i received it and I too am very cautious when connecting and charging to avoid any undo stress to the charging port. Glenn

In reply to an earlier post on May 31, 2012 6:04:12 AM PDT
D Cothran says:
Received my Kindle Fire in December 2011. Five months later, same problem others are having...would not charge. Called Kindle support and they are sending me a new one. Not really a resolution to the problem unless the port has been replaced or the problem resolved on this one.

In reply to an earlier post on Jun 5, 2012 3:33:53 PM PDT
I had the same problem with mine. I recieved mine on Valentines Day, I talked to someone from Amazon and they shipped me a new one. So far no problem only had this one for a few weeks now.

Posted on Jun 5, 2012 4:07:57 PM PDT
I received my kindle fire as a Christmas gift and am having a problem with the charger port. I am now on my second Fire charger and it is still a dicey proposition to charge it. I cannot believe how poorly designed this port is and why it becomes loose. After reading the above, I guess I will; have to contact Customer Service for a replacement. Thanks for sharing your experiences.

Posted on Jun 26, 2012 1:46:11 PM PDT
I also have this problem. My first KF had charging problems in the first week so it was replaced. This was late November 2011. The second KF started having the 'loose connection' on the charger issue a few days ago and is now difficult to charge and won't hold charge as long as it did prior. Amazon gave me a credit to order a replacement charger cable to try. They also recommended not to leave the KF plugged in to charge for longer than six hours at a time. They said the longer charging time overheats the KF which may cause the charging port to malfunction. Also it may cause the part that plugs into the KF to shrink causing a 'loose fit'. Not sure if they really have found this to be the case but now I will no longer leave my KF charging overnight to try to avoid this happening again.

My original Kindle (2nd generation) has never had charging issues no matter how long I leave it plugged in. They tell me the KF overheats because it's a 'lighted' Kindle....

In reply to an earlier post on Jun 27, 2012 9:55:21 PM PDT
I had the same problems and Amazon sent me a replacement KF, but the display is much different. Different colors, yellow hue, not nearly as bright... I called and they sent me another one, same issue...Looks like they are making them cheaper.... Sucks because I love my KF but don't want a down grade...............

Posted on Jul 4, 2012 10:51:06 PM PDT
M. Pierce says:
I also have developed problems attempting to charge my KF. I have been very careful with the charging port and the device as a hole. But it has developed a looseness at the plug in to the KF and will only start trying to charge if the wire is in one position or the other and sometimes nothing I do can make it start to charge. I received my KF for Christmas in 2011. Will be contacting CS shortly. Oh and we have tried other KF chargers my family members had to no avail.

Posted on Jul 4, 2012 11:51:12 PM PDT
Emissary52 says:
I bought a Kindle Touch in January, and when I ordered the Kindle Fire a few weeks ago, I thought I was set, because I at least, had the USB- to-Kindle cable that came with the Touch. I bought the AmazonBasics Wall Charger with USB Outlet (2.1 Amp Output) so I could charge both. I also bought the Amazon Basics USB to Kindle cable as a spare. It was then I realized that the Kindles all have a micro-usb port rather than a mini-usb port like many of my other devices (Garmin, Sandisk MP3 player, Harmony Remote). I must have half a dozen of those USB to mini-usb cables laying around, and I was planning to use one to recharge the Fire one day. Good thing I didn't! I wonder if anyone has attempted to charge their Kindles using a mini-usb instead of a micro-usb thinking they were the same. They are just about the same size and if you don't check carefully, you might make the same mistake I almost did!

Posted on Jul 5, 2012 4:37:57 PM PDT
Sue R Curtis says:
I have a new one coming tomorrow. I think there is too much stress on the port if used while it's charging. It presses on you depending how you use it...loosening the port. I think they need to figure out how to protect the port or stabilze the charger so it doesn't bend...and loosen the port.
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Discussion in:  Kindle forum
Participants:  435
Total posts:  1236
Initial post:  May 22, 2012
Latest post:  11 days ago

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