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Customer Discussions > Kindle forum

Paperwhite battery


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Showing 1-7 of 7 posts in this discussion
Initial post: Mar 6, 2013 2:33:19 AM PST
LeyLa says:
hello

I just got a paperwhite as a gift from my aunt in U.S.A

i got it fresh unbox it myself but seems there is problem with battery ..
its not charging via USB .... and the battery wouldnt last longer than 3 days.

also there is trouble connect to Wifi i had tried over 4 spots and only one that its connected ...

is it normal that paperwhite battery wont last long through i switch on airplane mode ... i read around an hour a day but not continuously i never put it to sleep ... i just lay it away ...

if the problem still occur is it possible for me to send it back to claim in U.S. A. by myself as am here in Thailand

will do appreciate your answer

LeyLa

Posted on Mar 6, 2013 3:04:21 AM PST
Arieswoman says:
You need to contact Customer Service. This forum cannot help you. I have a paperwhite and read for a long time without having to charge it.

Posted on Mar 6, 2013 3:12:59 AM PST
Book Trekker says:
When you say you never put it to sleep, do you mean that you never turn it off? I always turn off my Kindle (Paperwhite) when I'm finished reading. And I keep Airplane mode on unless I'm downloading purchases or am inside the Kindle Store. My battery lasts between eight and ten hours of reading time. I read at least two hours a day, so I charge my battery every four or five days. If I play word games, the battery loses its charge faster.

I charge mine with the provided cable and my 3G Kindle Keyboard power adapter through an electrical wall socket, not off a PC.

I use 3G, not WiFi. If you don't have dependable WiFi, it can be hit or miss trying to piggyback onto a neighboring open WiFi because most people lock theirs down (as they should). Even with public-access WiFi, you can run into undependable connections.

I hope you figure out what's impeding your charging capability. Customer service should be able to give you some helpful tips to try to solve your problem. Good luck!

In reply to an earlier post on Mar 6, 2013 3:33:56 AM PST
CBRetriever says:
and I never turn mine off (just put it to sleep), read at least an hour a day, only turn on 3G to download, and charge aprroimately every week and a half (when it gets down to about 50%)

Posted on Mar 6, 2013 4:27:54 AM PST
It's possible that the problem charging your Paperwhite is the charging cable or the usb port on your computer. Do you have a micro-usb wall charger from a cell phone or other device that you can try? It doesn't need to be from Amazon. Any wall charger that fits will work - Samsung, LG, etc. With wi-fi turned off and light setting of 12 to 14, I get about 20 to 25 hours of reading time on mine. I never turn it completely off. I just put it to sleep when not in use.

If your wi-fi is connecting in some locations but not in others, the problem is the wi-fi signal not the Kindle. If you're using it on a wireless home network, try unplugging the router and reconnecting it.

In reply to an earlier post on Mar 6, 2013 5:45:51 AM PST
Yep; my cell phone charger and my Kindle chargers work interchangeably on all those devices.

(Except Fires)

Posted on Mar 6, 2013 11:26:39 AM PST
John D says:
Three things can cause fast power drain, that I'm aware of. First is if you're stuck indexing. Check for that by searching for a nonsense term like asdcjlsdj; if anything's stuck, delete it and re-download; lather, rinse, repeat. Second is if you're in a place with marginal reception (3G or WiFi) and you're not in Airplane mode; then the device will waste lots of battery. Third is if your light is not turning off when the device goes to sleep; this has happened recently both to me and my wife on our PWs; doing a full power-off (hold power switch until screen blanks fully) and restarting worked for us.

Calling customer service is not bad advice, but you can try these three things yourself as well.

Good luck!
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Discussion in:  Kindle forum
Participants:  7
Total posts:  7
Initial post:  Mar 6, 2013
Latest post:  Mar 6, 2013

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