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Kindle Won't Wake Up

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Showing 1-8 of 8 posts in this discussion
Initial post: Jun 14, 2008 11:55:34 AM PDT
D. Sparks says:
Hi Gang,

I'm a new kindle user and having a little problem. While putting the unit to sleep and waking it up as no problem if it's only a few minutes, if it goes to sleep for an extended period of time, I cannot wake it up with the ALT + aA key combination. I have to physically turn the unit off and turn it back on. Am I missing something?

In reply to an earlier post on Jun 14, 2008 12:14:59 PM PDT
P. M. H. says:
Suggest you call Kindle Customer Service - there may be a problem with your Kindle - CS is very helpful.

In reply to an earlier post on Jun 14, 2008 3:03:02 PM PDT
I've had the same problem. I've had to reset my Kindle when this happens. I suggest keeping a paper clip with you just for this purpose.

In reply to an earlier post on Jun 14, 2008 3:24:08 PM PDT
Sounds to me like you both have defective Kindles. Contact customer service about this--they have been great about replacing Kindles that people have had problems with.

In reply to an earlier post on Jun 14, 2008 4:10:36 PM PDT
Desert Rat says:
I agree with the others, something is wrong, so give Amazon a call.

In the five months I've had mine , I put it to sleep and awaken it many, many times every day.

In reply to an earlier post on Jun 14, 2008 4:23:14 PM PDT
Some folks have noted that the Kindle tends to freeze if the battery charge is getting too low so that might be another thing you want to check.

You can do a hard reset with the paper clip or by pressing the alt-up arrow-R keys.


In reply to an earlier post on Jun 18, 2008 8:10:23 AM PDT
Last edited by the author on Jun 18, 2008 8:43:26 AM PDT
H. Torres says:
I had the same problem and Amazon sent me a tiny defibrillator with two small leads that allowed me to zap my baby back to life...............

In reply to an earlier post on Jun 18, 2008 12:27:20 PM PDT
D. Sparks says:
Just as a bit of follow up ... I called Amazon and they had me to a hard reset and than a firmware restore and it still didn't fix it. They are sending me a replacement Kindle. Overall, it was a very good customer experience (except for the new toy being broken)
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This discussion

Discussion in:  Kindle forum
Participants:  7
Total posts:  8
Initial post:  Jun 14, 2008
Latest post:  Jun 18, 2008

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