(What are Customer Discussions?)
Customer Discussions > Kindle forum

Announcement

An Apology from Amazon


Sort: Oldest first | Newest first
Showing 1-25 of 778 posts in this discussion
Initial post: Jul 23, 2009 12:16:06 PM PDT
Jeffrey P. Bezos says:
This is an apology for the way we previously handled illegally sold copies of 1984 and other novels on Kindle. Our "solution" to the problem was stupid, thoughtless, and painfully out of line with our principles. It is wholly self-inflicted, and we deserve the criticism we've received. We will use the scar tissue from this painful mistake to help make better decisions going forward, ones that match our mission.

With deep apology to our customers,

Jeff Bezos
Founder & CEO
http://Amazon.com
Report abuse
517 of 545 people think this post adds to the discussion. Do you?  Yes No
Posted on Jul 23, 2009 12:17:45 PM PDT
Selena says:
whoa! thanks for posting!
Report abuse
24 of 74 people think this post adds to the discussion. Do you?  Yes No
Posted on Jul 23, 2009 12:17:52 PM PDT
Last edited by the author on Jul 25, 2009 8:15:13 AM PDT
ScottBooks says:
Thanks. It wasn't that big a deal to me anyway.
Report abuse
37 of 165 people think this post adds to the discussion. Do you?  Yes No
Posted on Jul 23, 2009 12:18:28 PM PDT
Bryan L. Wheeler says:
That took a lot of courage Mr. Bezos. Still a very loyal Amazon customer here. :)
Report abuse
50 of 72 people think this post adds to the discussion. Do you?  Yes No
Posted on Jul 23, 2009 12:19:48 PM PDT
Last edited by the author on Jul 23, 2009 12:33:37 PM PDT
zmw says:
amazing apology

Edit: However, I don't want to receive illegal books so I was fine with the deletion of my Ayn Rand. Still waiting for the real one. And if I have your ear, folders, please.
Report abuse
27 of 68 people think this post adds to the discussion. Do you?  Yes No
Posted on Jul 23, 2009 12:22:11 PM PDT
E. H. Hanks says:
I just got my kindle today. I can tell you the issue possibly of deleting copies without permission was considered heavily. Thank-you for respecting what shred of autonomy I have left... :)
Report abuse
40 of 48 people think this post adds to the discussion. Do you?  Yes No
Posted on Jul 23, 2009 12:22:39 PM PDT
Last edited by the author on Jul 23, 2009 12:23:25 PM PDT
Geoffrey A. Snyder says:
Thank you for posting. I appreciate the admission; to be fair, I thought it was a matter of a lapse in judgment and counter to your company image. I'm happy with the resolution.
Report abuse
30 of 39 people think this post adds to the discussion. Do you?  Yes No
Posted on Jul 23, 2009 12:24:21 PM PDT
Last edited by the author on Aug 18, 2009 4:32:57 PM PDT
LASoundCrafter says:
Nobody ever said that Amazon was lacking in "amazing" customer service. It shows at the top and filters down. Thank you for your mea culpa. Now, it will be interesting to see how Amazon handles future (possible) illegal downloads and potential license holder's lawsuits -- maybe a more extended time before posting to search out ownership?
Report abuse
22 of 35 people think this post adds to the discussion. Do you?  Yes No
Posted on Jul 23, 2009 12:24:29 PM PDT
Unca Roggie says:
How can we be SURE that was really JEFF and not one of the Kindle Klowns in here, yanking our chains?
Report abuse
58 of 262 people think this post adds to the discussion. Do you?  Yes No
Posted on Jul 23, 2009 12:24:31 PM PDT
PattyD says:
[Deleted by Amazon on Jul 24, 2011 1:03:55 PM PDT]
Posted on Jul 23, 2009 12:25:59 PM PDT
S. Dunham says:
Actually, i don't think an apology was needed. I think Amazon did the right thing. But, it was a very nice apology. I'm sure there will be people that complain about this as well.
Report abuse
34 of 109 people think this post adds to the discussion. Do you?  Yes No
In reply to an earlier post on Jul 23, 2009 12:26:24 PM PDT
PattyD says:
[Deleted by Amazon on Jul 24, 2011 1:03:55 PM PDT]
Posted on Jul 23, 2009 12:26:53 PM PDT
LASoundCrafter says:
I think that little "ANNOUNCEMENT" at the top of the thread is only an Amazon capability. But Unca, you might have a point: yes a "conspiracy to impersonate Jeff Bezos" thread is next....
Report abuse
12 of 52 people think this post adds to the discussion. Do you?  Yes No
Posted on Jul 23, 2009 12:27:07 PM PDT
Last edited by the author on Jul 23, 2009 12:30:08 PM PDT
Boni says:
Jeff, Thanks for posting in Your Forum(s).

Actually, I think we're all in new territory and learning as we go, which is understandable.

Thanks for a great product and your customer service, plus the forum.
Report abuse
19 of 32 people think this post adds to the discussion. Do you?  Yes No
In reply to an earlier post on Jul 23, 2009 12:28:02 PM PDT
David R. Sansone says:
WOW!
Report abuse
12 of 53 people think this post adds to the discussion. Do you?  Yes No
Posted on Jul 23, 2009 12:28:29 PM PDT
Maggie Leung says:
Yeah, Amazon botched it, but I figured any company with your track record would work things out.
Report abuse
23 of 37 people think this post adds to the discussion. Do you?  Yes No
Posted on Jul 23, 2009 12:30:00 PM PDT
Luv2read says:
Wow! Thanks so much. This speaks volumes about Amazon. My loyalty keeps getting stronger. :)
Report abuse
19 of 31 people think this post adds to the discussion. Do you?  Yes No
Posted on Jul 23, 2009 12:30:57 PM PDT
Esmerelda Luv says:
Cool...he likes milk and cookies!! LOL
Report abuse
12 of 49 people think this post adds to the discussion. Do you?  Yes No
In reply to an earlier post on Jul 23, 2009 12:32:42 PM PDT
Selena says:
I noticed that too - my kind of guy!
Report abuse
10 of 38 people think this post adds to the discussion. Do you?  Yes No
Posted on Jul 23, 2009 12:33:53 PM PDT
Pamela says:
Wow. Thank you Mr. Bezos. I am a loyal Amazon customer, and while I felt the Orwell situation might have been better handled, I remain completely in support of Amazon, and impressed by your response and apology.
Report abuse
19 of 28 people think this post adds to the discussion. Do you?  Yes No
Posted on Jul 23, 2009 12:36:21 PM PDT
The Niv says:
Two bad books out of hundreds of thousands, no worries.

Thank you for such a powerful display of character.
Report abuse
21 of 42 people think this post adds to the discussion. Do you?  Yes No
Posted on Jul 23, 2009 12:42:44 PM PDT
Peter Craine says:
If I unwittingly purchase an illegal copy of an ebook, I see no problem with Amazon deleting it from my Kindle as long as I get a straightforward explanation and an immediate refund. I have no desire to own stolen merchandise.

A lot of people seem to think an apology was necessary. I don't, but thanks anyway. Good for you.
Report abuse
30 of 56 people think this post adds to the discussion. Do you?  Yes No
Posted on Jul 23, 2009 12:45:36 PM PDT
Stewart says:
Thanks for coming forth. We appreciate it. You did the right thing by pulling the illegal copies.

Don't forget we are "waiting for folders, LOL"
Report abuse
22 of 39 people think this post adds to the discussion. Do you?  Yes No
Posted on Jul 23, 2009 12:49:28 PM PDT
Gables Girl says:
I saw nothing wrong with what was done since they were illegal, but I thought the way it was handled was not up to Amazon standards. Thank you for showing that you agree, good for you that you stood up and admitted it.
Report abuse
20 of 39 people think this post adds to the discussion. Do you?  Yes No
Posted on Jul 23, 2009 12:49:58 PM PDT
Drakustal says:
While it might have been handled better I think you did the right thing for an immediate fix. I'm glad you are thinking of new ways to fix this in the future to keep the privacy hungry part of the public happy and show that you aren't the "draconic" company they keep thinking you are. I have always thought Amazon has done a pretty good job of keeping things fair and right. And I'm very impressed that you have come out with an apology where many CEOs of companies would normally just tell the nay sayers where to go if anything at all. Thank you and keep up the good work and my respect will keep growing.
Report abuse
21 of 33 people think this post adds to the discussion. Do you?  Yes No
‹ Previous 1 2 3 4 5 6 7 8 9 10 ... 32 Next ›
[Add comment]
Add your own message to the discussion
To insert a product link use the format: [[ASIN:ASIN product-title]] (What's this?)
Prompts for sign-in
 
Guidelines


Recent discussions in the Kindle forum

Discussion Replies Latest Post
Announcement
New software update available for Kindle Fire 		654 36 minutes ago
Announcement
Send to Kindle for PC 		314 3 hours ago
Announcement
Kindle Fire Tips: Getting Started 		1805 9 hours ago
FREE Books - Friday, February 24, 2012 83 1 second ago
My Kindle Experience 3 6 seconds ago
I Don't Let Reviews Dictate My Purchases... 23 33 seconds ago
Language barrier 8 44 seconds ago
Has anyone else been misled by the "Read for Free" for Prime Members? 15 55 seconds ago
SwagBucks 5745 1 minute ago
Kindle Fire Internet Browser 7 2 minutes ago
does kindle fire have a camera 157 3 minutes ago
Creating Book Collections on Kindle fire 70 3 minutes ago
› See all discussions...   › Start a new discussion

Active discussions in related forums  
   

More Customer Discussions

Most active community forums
Most active product forums

Amazon forums
 

This discussion

Discussion in:  Kindle forum
Participants:  475
Total posts:  778
Initial post:  Jul 23, 2009
Latest post:  23 days ago
New! Receive e-mail when new posts are made.
Tracked by 24 customers
[RSS Feed] RSS Feed
(Report abuse)
Search Customer Discussions