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How Amazon takes your books


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Initial post: Nov 27, 2010 7:05:22 PM PST
Allison says:
At least this is how they've taken two of mine so far. (two that I've found anyways).

Step 1: This book is no longer offered for sale on Amazon through the kindle store

Step 2: The file becomes corrupted so you can't download it to your kindle.

Step 3. When you ask for a corrected file, Amazon issues a refund, and removes the book from your account.

Step 4. When you say - I don't want a refund, I want a copy of my book, they suggest buying it again, since it's been refunded. Since it is now not available, you can't.

Result = book taken from you.

Posted on Nov 27, 2010 7:07:33 PM PST
Last edited by the author on Nov 27, 2010 7:08:13 PM PST
CLS10 says:
Que? What book was that?

Posted on Nov 27, 2010 7:08:51 PM PST
Misty Lyn says:
If the book is no longer for sale, there must be a good reason, right? Trying to understand--you had the book. The file was somehow corrupted. Amazon issued you a refund. You are complaining. What did I miss?? :: sigh ::

Posted on Nov 27, 2010 7:09:21 PM PST
BareThoughts says:
Sorry - do not buy it. Have had to Amazon replace many of my books, always works without an error. And never had one on their sderver suddenly become curropted...

Troll much?

Posted on Nov 27, 2010 7:12:48 PM PST
Allison says:
Then why did they have to replace many of your books?

Posted on Nov 27, 2010 7:13:16 PM PST
Misty Lyn says:
If the books are no longer offered, I'm not sure what you expect Amazon to DO for you. Do you think they keep super secret copies for employees and special customers? Sorry if this sounds bitter, but I honestly don't understand!

Posted on Nov 27, 2010 7:15:03 PM PST
Artist says:
So you came out even. What's the problem? If they can't offer the book anymore, they can't offer it. Do you think they somehow corrupted the file on your Kindle just to make sure you lost it? Do we need to get out our tinfoil hats?

Posted on Nov 27, 2010 7:17:47 PM PST
Allison says:
And no - I don't troll much - but I am rather irate that the books I purchased ("We won't take your content from you, really") are now gone.

Why not available now - maybe they weren't big sellers, maybe the author is off working on some rewrite, maybe the publisher went out of business, I don't know, and I don't care.

Do I really need to research the dependability of every individual involved in an ebook production to ensure that I will have it long enough to finish the book? NOT according to Amazon's help page, which says when you buy it, we keep it backed up. Period.

What happens when your favorite book gets pulled for some reason? Or any book that you've bought for that matter. ummm... remember the 1984 controversy? It's only a problem if Amazon does it en masse, not just to my book?

In reply to an earlier post on Nov 27, 2010 7:17:58 PM PST
BareThoughts says:
A new or dkifferent version was offered... no hassle, juste called them and they replaced my version with the current one.

But cry "maded up" on your little story, especially the file becoming curropted on their servers...

Posted on Nov 27, 2010 7:19:43 PM PST
Misty Lyn says:
Again, if they don't HAVE the book now, for whatever reason, where do you suppose they should find you a copy???? They refunded you, and I would bet if you made a fuss they would do whatever they could for you. :: Color me confused ::

Posted on Nov 27, 2010 7:19:47 PM PST
Allison says:
hmmm.. what was the problem here:

http://www.pcworld.com/article/172953/amazon_settles_kindle_1984_lawsuit.html

In the settlement, Amazon promises never to repeat its actions, under a few conditions. The retailer will still wipe an e-book if a court or regulatory body orders it, if doing so is necessary to protect consumers from malicious code, if the consumer agrees for any reason to have the e-book removed, or if the consumer fails to pay (for instance, if the credit card issuer doesn't remit payment).

In reply to an earlier post on Nov 27, 2010 7:22:00 PM PST
Allison says:
ok I don't know what "maded up" means. Corrupted file, or not, it wouldn't download to my new kindle. As far as what would make me happy - access to the book I bought, which is all I asked for to begin with. Which is the service Amazon claims to deliver.

Posted on Nov 27, 2010 7:22:03 PM PST
Misty Lyn says:
So get a good lawyer and prove your point. Seems like a lot of money when you are NOT OUT ANYTHING. 'Nuff said.

In reply to an earlier post on Nov 27, 2010 7:22:16 PM PST
BareThoughts says:
Sorry - not buying it...

In reply to an earlier post on Nov 27, 2010 7:22:59 PM PST
Allison says:
Where should they find a copy - where is my backup copy that is supposed to still be available on their servers? Do they - or do they not keep a backup copy of the books you purchase?

In reply to an earlier post on Nov 27, 2010 7:23:41 PM PST
Allison says:
"NOT OUT ANYTHING" except the book I bought, that I would like to finish.

In reply to an earlier post on Nov 27, 2010 7:25:04 PM PST
Allison says:
Then don't buy it. Keep buying content on your kindle, and Amazon will have it for you for how ever long they think it's convenient. And once they decide that's a file they no longer need to maintain, you won't be able to download it any more. I hope you will at least had the chance to finish reading it first.

Posted on Nov 27, 2010 7:25:50 PM PST
CLS10 says:
Op, how about you tell us what book this allegedly occurred with and maybe someone can help you?"

In reply to an earlier post on Nov 27, 2010 7:25:55 PM PST
[Deleted by Amazon on Jul 12, 2011 2:11:52 PM PDT]

Posted on Nov 27, 2010 7:27:52 PM PST
Allison says:
lol - the titles are what would prove my story. ok.

The Milk Bitch Trilogy [Kindle Edition], Price: $3.75
Sold by: Amazon Digital Services, Inc.

Mounted [Kindle Edition] $0.99
Sold By: Amazon Digital Services, Inc.

In reply to an earlier post on Nov 27, 2010 7:28:11 PM PST
Last edited by the author on Nov 27, 2010 7:28:53 PM PST
BareThoughts says:
I have over 400 books i bought from Amazon - and they are all there. I have even had issues where the newest version was not the one I had and Amazon fixed it for me... so sorry, not worried and not buying your story.

Posted on Nov 27, 2010 7:28:55 PM PST
Last edited by the author on Nov 27, 2010 7:39:43 PM PST
krystalspin says:
Two files became corrupted?!! How did that happen? I have never had a book on my Kindle "become corrupt".

Amazon does not take books off Kindles since a one-time event where they got much IMO undeserved bad press over trying to stay on the Legal Side of regulations that were different in different regions of the world.

Your story has holes. Please fill them in.

Posted on Nov 27, 2010 7:30:05 PM PST
Last edited by the author on Nov 27, 2010 7:31:24 PM PST
>> "NOT OUT ANYTHING" except the book I bought, that I would like to finish.

They refunded you, though, so yes, you have to wait to read the book. There was obviously a problem with the file, you called, they refunded it (probably with an apology knowing them) and they pulled the book for whatever reason.

>> Where should they find a copy - where is my backup copy that is supposed to still be available on their servers? Do they - or do they not keep a backup copy of the books you purchase?

If the file had major errors what would you have had them do? Send you the file again? Give it time, buy the book elsewhere or wait. You aren't "out" anything here. You are, however, acting like a 3-year-old. Chill, the book will be back eventually, more than likely, and available for you to purchase again with the funds that the reimbursed you. And frankly, because they reimbursed you, you no longer own that book and shouldn't have access to it anyway.

In reply to an earlier post on Nov 27, 2010 7:30:54 PM PST
Anne Shirley says:
Then it seems there's a reasonable possibility that there *was* malicious code in the book. Seems plausible to me. The Kindle book version of a virus. It could certainly happen, and they're not necessarily going to tell you that - in fact, probably wouldn't. If they left you such a book and it ruined your Kindle or managed to infect your computer, you and anyone else who bought the book could sue them.

Posted on Nov 27, 2010 7:31:29 PM PST
Artist says:
The difference with the 1984 book is that the deleted them from everyone's Kindle. Unless you're proposing that Amazon somehow corrupted the file on your Kindle, these are two different scenarios.

They gave you back your money because they couldn't provide the copy that you expected them to keep for you. That's their only obligation.

Are any other companies still offering the book? If so, you might have a point. If not, what do you expect them to do other than to refund your money? They're not going to break the law and provide you with a copy they don't have the rights to just because you think they should.
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Discussion in:  Kindle forum
Participants:  45
Total posts:  121
Initial post:  Nov 27, 2010
Latest post:  Feb 4, 2013

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