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Customer Discussions > Kindle forum

Harassment by Marketplace sellers

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Showing 1-25 of 54 posts in this discussion
Initial post: Jan 17, 2011 11:21:47 AM PST
GoldDove says:
(I was formerly LisaM. I've changed my profile as someone new is Lisa M and it was confusing people.)

This isn't Kindle related, but wanted to get a feel for others' experiences and opinions.

This morning I went through and left feedback for about 10 Christmas purchases. 8/10 were positive. Within 5 minutes, one seller had called me on my home phone. He offered to take the item back and refund my money and he was polite, so I removed the feedback.

A few hours later I got an email from the other seller demanding that I remove the feedback. I declined. They had advertised a book as NEW and it was badly worn and clearly used. It was for a child's gift exchange and I couldn't even use it. At only $5 I didn't bother to return it. A few minutes after that I got this:

Hi My associate informed me of the DAMAGING UNWARRANTED FEEDBACK you left and I would greatly appreciate your removing it immediately. we are extremely conscientious honest sellers In the Spirit of the 9 year old girl killed in Tucson who envisioned a better world I thank you in advance for removing this feedback.

I'm 50 years old and I've been around the block a few times, but to use the death of a child to further their business shocked me. Low life scum!

Is Amazon providing our phone numbers to these sellers? Some of them seem unhinged and I'm done with the Marketplace for this reason. I've reported it to Amazon, and told them if they contacted me again that I'd update the feedback to include the harassment. I hope this will be the end of it.

Posted on Jan 17, 2011 11:26:15 AM PST
It is amazing that they would contact you like this and unbelievable that they would use the death of that child like this. Some people are just nuts and have no sense of decency.

Posted on Jan 17, 2011 11:28:04 AM PST
Last edited by the author on Jan 17, 2011 11:29:55 AM PST
Did you contact the sellers with your concerns before leaving feedback?

ETA: Mentioning Christina Green is pretty outrageous and out of line, imho.

Posted on Jan 17, 2011 11:29:53 AM PST
L L. says:
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Posted on Jan 17, 2011 11:32:08 AM PST
You really must report both of them to amazon
This is completely unacceptable behavior
Negative feedback is to warn other buyers otherwise how would they know anything about you
They should both be banned.
I am an eBay seller, and although I have a 100% rating, I would want to know if a buyer has a problem with the item and/or shipping

In reply to an earlier post on Jan 17, 2011 11:35:31 AM PST
L L. says:
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Posted on Jan 17, 2011 11:39:42 AM PST
Last edited by the author on Jan 17, 2011 12:11:21 PM PST
Dog Lover says:
What a mess! I use the Marketplace a lot. I've only had maybe 5 out of several hundred deliveries be unacceptable. I didn't use the feedback forum because I simply used the immediate email feature (associated with the purchase.) In every case, the action taken was terrific. For 1, the book was replaced immediately (next-day delivery) with a better copy. For 2 cases, my funds were returned and the seller reimbursed me the cost of returning the books. Another seller, reimbursed me and told me I could keep the less-than-satisfactory book which was fine with me because it was the ONLY copy I'd been able to find. The best, though, was when I (again, using that email via the purchase screen method) told the seller that I thought I was getting a complete set of 16 books but that the 16 I received weren't numbered consecutively leading me to think something had been misrepresented. Because the offerings are removed once purchased, neither the seller nor I could prove the claim. He was so apologetic saying that even if he did write the description correctly, he obviously didn't do a good enough job in that because I felt misled. He gave me a 20% reimbursement (not a small piece of change - this was a fairly expensive purchase) just because I had received something other than what I expected.

In none of these cases, did the seller EVER try to influence my leaving feedback on the system about them. That topic, simply, never came up.

I'm so sorry that you have had such a bad experience. I don't know how they could get your phone number - I don't remember ever providing that when using the Marketplace services. I also find it very difficult to believe that Amazon would give them your phone number. In fact, I don't recall every providing that number to Amazon except when I use the "call back" feature. What may have happened was that, because the seller had your mailing address, they simply googled and found it. (That is one of the many reasons I have an unlisted number.)

I suspect that Amazon will, at a minimum, put these people on some kind of probation if not remove them from the Marketplace altogether. I don't know if it would be appropriate for you to tell us or not but I certainly would like to know the seller's Amazon Marketplace name because, as I said, I use the Marketplace a lot and would definitely avoid those sellers.


In reply to an earlier post on Jan 17, 2011 11:43:08 AM PST
Last edited by the author on Jan 17, 2011 12:10:48 PM PST
Dog Lover says:
I completely disagree that these sellers behaved appropriately just because (or even if) Lisa didn't use the immediate feedback first. They may have had the "right" to be irritated if she, in fact, didn't go the email route first but they had NO right - NONE - to call her and to behave as they reportedly did behave.

A simple - "I'm sorry our product didn't suit you. How can we make you happy?" would have completely resolved this situation and, I'm betting, Lisa would have updated that feedback immediately to be more positive.


Posted on Jan 17, 2011 11:44:09 AM PST
Last edited by the author on Jan 17, 2011 11:51:23 AM PST
GoldDove says:
I didn't contact the sellers.

In the first case, I should have. I bought pillow covers that fell apart after a couple of weeks of light use. When the seller called, he was polite and offered my money back. I understand that the feedback lowered his rating, and he didn't know the covers would fall apart. I don't have a problem with this guy, other than him calling me within 2 minutes of leaving the feedback. I don't want to be called by sellers for anything. Ever.

In the second case, I picked their book out of a list of 20 or so others only because it was supposedly new. I paid much more for it than the copies advertised as used. It was clearly old and used, which is deceptive on their part. It was needed for a school gift exchange and it was too late to have them ship another. It was only $5 and I had paid $4 shipping. I didn't want to bother sending it back. But they deserved the negative feedback for blatantly false advertising. I'm just shocked at how they went about trying to coerce me.

Posted on Jan 17, 2011 11:46:41 AM PST
I also disagree that a buyer should contact seller before leaving negative feedback. That's just another way they manipulate the system to avoid HONEST feedback. Seller had the chance to make it right *before* sending a used item and claiming it was new.

Posted on Jan 17, 2011 11:49:14 AM PST
GoldDove says:
I just got this from Amazon:


Thanks for letting us know about this issue. Asking you to change the seller rating or feedback you posted is a violation of our Community Rules posted here:

Violations of our Participation Agreement, of which these Community Rules are a part, can result in suspension of the seller's account.

I've filed a report to our Seller team on your behalf. All reports are investigated thoroughly, though for privacy reasons we do not share the results of our investigations.

We look forward to seeing you again soon.

Posted on Jan 17, 2011 11:50:25 AM PST
L L. says:
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Posted on Jan 17, 2011 11:51:09 AM PST
No seller should ever coerce or threaten a buyer in anyway. But I do strongly feel that it's best to contact the seller before leaving feedback. Mistakes happen. It doesn't appear to be the case here, but it's possible that the seller had several copies and confused orders when shipping. I tend to give people the benefit of the doubt. I'd rather give them a chance to make amends before I leave FB.


In reply to an earlier post on Jan 17, 2011 11:51:33 AM PST
Good for you. I'm glad Amazon isn't taking it lightly.

In reply to an earlier post on Jan 17, 2011 11:53:50 AM PST
Last edited by the author on Jan 17, 2011 11:54:39 AM PST
Dog Lover says:
I'm gonna have to really watch the next time I use that service because, as I said, I don't remember ever giving my phone number when ordering from the Marketplace.


In reply to an earlier post on Jan 17, 2011 11:54:19 AM PST
L L. says:
I agree, when my son wanted the library edition of a book, an amazon seller was the only person who had it . I ordered it, paying more , but when it came it was a regular hardback. I called the seller immediately and they said they had several copies and don't know how but when the listings were made, they were all listed as library editions when they only had one. They gave me a 20% refund or the option to return it. I chose the refund . It was handled nicely and they received positive feedback for working with me.

In reply to an earlier post on Jan 17, 2011 11:55:41 AM PST
That's all fine and good, but an unsatisfied buyer still has the right to post feedback that's honest and not have to even think about being bothered by the seller. At Christmastime especially, there's only so much time to correct a mistake and this wasn't the way to go about it.

Posted on Jan 17, 2011 11:57:10 AM PST
L L. says:
I think the phone number is on your amazon account. If I remember correctly, if you are involved in a transaction you can access the contact info. Amazon gives phone numbers to all sellers, with ebay if you are involved in a transaction, you request it.

In reply to an earlier post on Jan 17, 2011 11:58:39 AM PST
Last edited by the author on Jan 17, 2011 12:01:35 PM PST
Dog Lover says:
The is one of the reasons I refuse to use eBay. I don't recall ever putting my phone number anywhere on Amazon either. I just checked my profile/account data and it isn't there.


Update to Add: Ok - I found it. Nestled deeply in my account data. I'm gonna have to complain to Amazon about this. Of course, I understand the Marketplace needing my address (duh) but I refuse to have my phone number shopped around to strangers that way. I just reset the phone number to be my fax number. They'll get an earful if they try to call.

In reply to an earlier post on Jan 17, 2011 12:00:45 PM PST
You can request all you want, but eBay isn't just passing out personal information such as phone numbers. No one has ever gotten my phone number and no one better ever get my phone number that way. Amazon doesn't give out personal information either, not if they want to continue to be Amazon.

In reply to an earlier post on Jan 17, 2011 12:02:22 PM PST
Dog Lover says:
It is, as I just discovered, part of your "ship to" info and that is provided to the Marketplace Sellers.


Posted on Jan 17, 2011 12:02:46 PM PST
I don't think Amazon sellers have access to your phone number, but it is part of the contact information request feature on eBay. If a transaction partner asks for your phone number on eBay, they get an email with it and you get theirs.

Posted on Jan 17, 2011 12:04:03 PM PST
L L. says:
I've been in many bad transactions with ebay over the last 10 years. If you are even bidding on an item and you go to the site map, you can say you need to contact seller and they email both of you each others phone numbers. I 've had it done on several occasions. I had a seller who opened a new store and had lied to me selling me a montana silver leather tooled halter. It came and was fake. In order to get her phone when she wouldn't answer my emails, I bid on one of her current items, and went to the page to say was having trouble with a transaction and they sent me her phone number. When you first open an ebay account, you have to give ebay your phone number.

Posted on Jan 17, 2011 12:05:59 PM PST
They don't get my phone number. That little box doesn't have an asterisk that refers to a legend saying that information isn't optional. eBay doesn't just give someone's phone number because someone asked for it.

Posted on Jan 17, 2011 12:06:01 PM PST
L L. says:

This is the link to the page to request someone's ebay contact info. THe only requirement is that you are in a transaction with them, you don't have to have won either, just be a bidder.
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Discussion in:  Kindle forum
Participants:  23
Total posts:  54
Initial post:  Jan 17, 2011
Latest post:  Apr 6, 2014

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