Hi, I purchased a Paperwhite from Staples about a week ago. I have the pink and blue color splotches on my display but thought I would be able to live with it. It's also my fourth one and the time it's taken out of my day to take the bus back and forth to deal with the exchanges is too much as the closest one is about an hour away.
I paid the $20 upgrade fee to get rid of the ads a few days ago.
Since then, the colors on my display have shifted and have gotten even more pronounced. So, I ordered a Paperwhite directly from Amazon about an hour ago(maybe my luck will change. If not, I won't have to deal with the extended trips back and forth to the store) and will be returning my present Paperwhite tomorrow for a refund.
Amazon CS has told me that they cannot transfer my upgrade to another device even after I deregister it. They basically say that I'm out of the $20 I spent to get rid of the special offers unless I keep this very Paperwhite that is next to me as I type this.
Which got me to thinking... what if instead of just returning it, I exchange it for another Paperwhite (which won't happen because they're sold out)?
Am I supposed to pay the upgrade fee all over again? If not, then why won't Amazon allow a transfer of the upgrade to a unit that's ordered directly from them?
Two different CS reps have now told me they just don't do it. I'm finding it difficult to believe they can't do this.
Have any of you heard of this happening before?
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