Customer Discussions > Kindle forum

Loading videos and movies

Sort: Oldest first | Newest first
Showing 1-7 of 7 posts in this discussion
Initial post: Dec 26, 2012 5:41:37 AM PST
Mary says:
Why does my Kindle Fire tell me that an error has occurred and try again later when I try to download movies or videos from my library, and tells me the page can't be loaded when I try to access the library or the store?

In reply to an earlier post on Dec 26, 2012 6:06:51 AM PST
Mary, first... are you in the US?

2nd, if so, try rebooting your Kindle. You didn't say which Fire you have, but it involves holding your power button for 30 seconds. Then press again and allow the Fire a minute or two to restart. I don't know if this will help you, but doing a reboot cannot hurt your Kindle, and rebooting seems to "fix" a lot of problems.

In reply to an earlier post on Dec 26, 2012 6:10:37 AM PST
Mary says:
Yes, I am in the US and I have tried rebooting. Really strange. I didn't use the Fire for about a month and it was working fine before.

In reply to an earlier post on Dec 26, 2012 6:13:01 AM PST
Has there been an update since you used it last? Check what version you're running.

In reply to an earlier post on Dec 26, 2012 6:15:34 AM PST
Last edited by the author on Dec 26, 2012 6:16:56 AM PST
Aww sorry to hear that.

You could contact Customer Service:
Use the phone option... they call back very quickly.

Or perhaps, wait an hour or so and try again...perhaps it is a temporary server glitch. (Wouldn't surprise me with all the new Fire Christmas presents trying to access the video servers today)

Posted on Dec 26, 2012 6:15:59 AM PST
Mary says:
Suddenly started to work, so I'm ok. Thanks for your help. There actually had been an update since I used it last--might have been the reason.

In reply to an earlier post on Dec 26, 2012 6:16:32 AM PST
YAY! Glad it is working for you again.
‹ Previous 1 Next ›
[Add comment]
Add your own message to the discussion
To insert a product link use the format: [[ASIN:ASIN product-title]] (What's this?)
Prompts for sign-in

Recent discussions in the Kindle forum

Discussion Replies Latest Post
NEWS: Kindle for iOS Software Update 4.5
71 7 hours ago
Update re: Amazon/Hachette Business Interruption
0 Jul 29, 2014
Hachette/Amazon Business Interruption
0 May 27, 2014
Have a Kindle Question?
0 Sep 12, 2012
October Informal Poll--what are you reading now? 72 1 minute ago
Kindle Voyage delivery 75 4 minutes ago
Windows 8 Kindle app problem 112 24 minutes ago
RAoK #78 and still going! 8813 38 minutes ago
Discounted / Price Dropped Kindle eBooks III 3454 46 minutes ago
Kindle Fire HD 6 Pre-order 1 55 minutes ago
Kindle Fire Tips: Getting Started 2 4870 56 minutes ago
Great legal thrillers 18 1 hour ago

This discussion

Discussion in:  Kindle forum
Participants:  3
Total posts:  7
Initial post:  Dec 26, 2012
Latest post:  Dec 26, 2012

New! Receive e-mail when new posts are made.
Tracked by 1 customer

Search Customer Discussions