Customer Discussions > Kindle forum

My kindle kills my internet connection.

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Showing 1-10 of 10 posts in this discussion
Initial post: Dec 17, 2012 11:30:32 AM PST
Zhipeng says:
Hi, I have a issue with my new Kindle Paperwhite when connecting to the internet. I could see my wifi when scanning in the PW. However, as soon as I entered the password, my wifi died. No devices could detect the wifi any more unless I reboot the router. This really frustrates me a lot. Does anyone have the similar issue? Please let me know what I could do about this~ Thx!

Posted on Dec 17, 2012 11:34:18 AM PST
This is generally a problem with the router. Rebooting the router was the right answer. If you see this continuing you should look into updating the firmware in your router as well.

In reply to an earlier post on Dec 17, 2012 11:43:53 AM PST
Zhipeng says:
This happens to my Kindle Touch as well but I have never thought about updating the firmware in my router. I also went to my friends' apartments to see if this problem happens. Sometimes it happens and sometimes it doesn't. Yes, I will try to do this later. Hope it works! Thank you so much!

In reply to an earlier post on Dec 17, 2012 11:44:27 AM PST
Jazzy_Jeff says:
Sounds like your router is either going out or may need a firmware update. You will have to check with the company that makes your router to see if there is an update.

Posted on Jan 10, 2015 2:54:28 PM PST
T. Doan says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

Posted on Jan 10, 2015 3:12:46 PM PST
You are responding to a post over two years old.

What did customer service tell you before you sold your PW

In reply to an earlier post on Jan 10, 2015 3:44:53 PM PST
OMG. Thank you. We've been standing around the water cooler waiting to hear your decision. Finally, I can go. And I mean GO!

In reply to an earlier post on Jan 10, 2015 3:55:16 PM PST
Baby and bath water.

In reply to an earlier post on Jan 10, 2015 4:32:12 PM PST
Nose, face?

In reply to an earlier post on Jan 11, 2015 12:34:50 PM PST
Last edited by the author on Jan 11, 2015 12:35:47 PM PST
Amazon Told me they never heard of the problem
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This discussion

Discussion in:  Kindle forum
Participants:  8
Total posts:  10
Initial post:  Dec 17, 2012
Latest post:  Jan 11, 2015

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