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Customer Discussions > Kindle forum

I cant get my computer to read the kindle fire


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Showing 1-12 of 12 posts in this discussion
Initial post: Nov 19, 2011 10:10:05 PM PST
Roy E. Lucas says:
I plug the kindle fire into my laptop and the computer doesn't read it, says Windows does not recognize it. Any suggestions?

In reply to an earlier post on Nov 19, 2011 10:16:48 PM PST
KessaJo says:
Is your Kindle turned on? Not in sleep mode?

Posted on Nov 19, 2011 10:17:09 PM PST
Is it where it says it cannot find a driver for it? That is ok, just go to "My Computer" and you will see it as an external mass storage device. You can transfer files to it by dragging and dropping.

In reply to an earlier post on Nov 20, 2011 5:38:12 AM PST
I had this problem, too. I disconnected it, turned it off & then back on, plugged it in again & it showed on My Computer. Womski

In reply to an earlier post on Nov 20, 2011 6:10:27 AM PST
i tied draging files into documents, but they don't show on the kindle

In reply to an earlier post on Nov 16, 2012 3:26:22 PM PST
It doesn't show on "My Computer".
Vern

In reply to an earlier post on Nov 16, 2012 3:27:35 PM PST
Sandie;

I tried that but it still doesn't show on "My Computer".
Vern

In reply to an earlier post on Nov 16, 2012 3:28:46 PM PST
@Janine: What sort of documents? Which model Kindle? Where did you put the files - which folder on the Kindle? It is impossible to try to help you without more information.

In reply to an earlier post on Nov 16, 2012 3:31:13 PM PST
Did you try a different USB port? A different cable? A reboot?

In reply to an earlier post on Nov 16, 2012 3:45:36 PM PST
I have tried rebooting both the computer & the Kindle Fire with no positive results.
It used to show the Fire but it went away about a month ago & hasn't showed since.
Vern

In reply to an earlier post on Nov 16, 2012 3:48:45 PM PST
The only other thing I can think of to rule out is the cable, then. Have you connected any other device with that cable? If it's not the cable, my best advice is to have Kindle customer service troubleshoot it for you.

Posted on Nov 17, 2012 1:42:53 AM PST
Try on a different computer (a friend's perhaps). If it works on another computer, then your computer is what you need to troubleshoot. It could be a corrupted file (happens with all computers) or some security programs will block USB ports or hardware or ....

If the Kindle isn't recognized on another computer, then it is the Kindle and usually a reset to factory will resolve that issue.
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Discussion in:  Kindle forum
Participants:  9
Total posts:  12
Initial post:  Nov 19, 2011
Latest post:  Nov 17, 2012

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