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Customer Discussions > Kindle forum

usb compatability

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Showing 1-13 of 13 posts in this discussion
Initial post: Nov 14, 2012 1:35:04 PM PST
i am trying to connect my kindle fire HD to my pc - windows xp and it is asking me for a cd driver - which is not included with my purchase. from where can i find it please? can someone help me?

In reply to an earlier post on Nov 14, 2012 1:36:16 PM PST
**Meya** says:
There is no driver. Just close that error/message window. The Fire should be seen as a removable drive in My Computer.

In reply to an earlier post on Nov 14, 2012 1:38:15 PM PST
the problem is that it does not. on my other pc which is a laptop also supporting windows xp it is asking me to download a free file transfer utility - which i cannot find

In reply to an earlier post on Nov 14, 2012 1:39:21 PM PST
**Meya** says:
The Fire needs to be on and awake. You don't need any other software or utility to connect the Fire.

Posted on Nov 14, 2012 1:46:37 PM PST
Although with Windows XP, you do have to have Windows Media Player 11 installed to transfer to the Kindle via USB. More info:


In reply to an earlier post on Nov 14, 2012 1:49:37 PM PST
still not working but thanks anyway

In reply to an earlier post on Nov 14, 2012 1:50:41 PM PST
i do have yes but i cannot find my kindle under my computer

In reply to an earlier post on Nov 14, 2012 1:52:41 PM PST
Try a different USB port.

Posted on Nov 14, 2012 2:05:38 PM PST
You have all the service packs and updates?

In reply to an earlier post on Nov 14, 2012 2:06:29 PM PST
dray says:
Not sure if this will work. My Kindle said to just right click on the drive and then tell it to disconnect. It worked for me and then would allow it to stream data to my kindle. As this info is free your mileage may vary. or may not work at all. dray

In reply to an earlier post on Nov 14, 2012 2:28:24 PM PST
the thing is that when i connect the usb it is doing the usual noise inform me that i have added an external drive. but i cannot find the drive anywhere on my computer or anywhere else on my pc. when i check the icon at the bottom of the screen to safely remove hardware i can see it.

In reply to an earlier post on Nov 17, 2012 6:12:31 AM PST
I just got my Fire HD and my Windows 7 computer wouldn't recognize it. Kindle help suggested using a different micro usb cable, so I used one that came with an older Kindle and was able to connect. This should not be necessary- the HD cable should work. I'm going to post a support issue.

Posted on Nov 19, 2012 8:49:35 AM PST
I put in a support inquiry with Amazon and they gave me a credit to purchase a new USB cable to fix this issue.
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Discussion in:  Kindle forum
Participants:  6
Total posts:  13
Initial post:  Nov 14, 2012
Latest post:  Nov 19, 2012

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