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I have the kindle fire and just got the kindle fire HD for christmas. I was able to charge it and register the new one on christmas eve as well as sync it to my library but when I went to use it the next day it froze up. I am locked in the unlock screen


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Showing 1-4 of 4 posts in this discussion
Initial post: Dec 25, 2012 5:55:59 PM PST
Meme Gail says:
I have the kindle fire and just got the kindle fire HD for christmas. I was able to charge it and register the new one on christmas eve as well as sync it to my library but when I went to use it the next day it froze up. I am locked in the unlock screen. I have tried rebooting numerous times with no success. The charge light doesn't come on when charging either. What else can I try? My library is not recognizing the new kindle. My library only shows my old kindle fire. I am so frustrated that I am ready to throw it out the window and look at buying another brand of reader. Please help

In reply to an earlier post on Dec 25, 2012 5:57:12 PM PST
Jazzy_Jeff says:
Instead of getting frustrated hit the help link up top and contact customer support.

Posted on Dec 25, 2012 6:17:23 PM PST
Fud53 says:
Or pretend you've read the user guide and reboot it....

In reply to an earlier post on Dec 26, 2012 7:07:35 AM PST
Meme Gail says:
What part of my rebooting numerous times don't you understand!
Anyway I did contact amazon and they couldn't get it to work either so they are sending a replacement. Thank you amazon!
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Discussion in:  Kindle forum
Participants:  3
Total posts:  4
Initial post:  Dec 25, 2012
Latest post:  Dec 26, 2012

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