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my last three kindle books have not come dcown to my kindle and I have been charged for them. Help please


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Initial post: Nov 8, 2012 1:32:21 AM PST
The last three kindle books have not been downloaded but have been charged for HELP please

Posted on Nov 8, 2012 1:40:15 AM PST
CBRetriever says:
bunch of things to try:

1. Turn on wireless and do a sync and check for new items
2. next, look in your archives/cloud and see if it's there - if so click on it and it will download
3. go to your Manage Your Kindle page on http://amazon.com, hover over the actions button next to the title and select send to Kindle (make sure you pick the correct kindle if you have more than one registered to your account), then turn on your wireless and do a sync and check for new items
4. reboot/reset your kindle (fully charged, unplugged, wireless on, hold power button in for 30 seconds), then start at step 1
4.a. Deregister then reregister if you have an e-ink kindle then start at step 1 - DO NOT do this if you have a Kindle Fire
5. try to send it to your kindle through usb ( http://www.amazon.com/gp/help/customer/display.html/ref=hp_k4land_trans_usb?nodeId=200728710#usb )
6. contact customer support using the orange Contact Us button to the right

Posted on Nov 8, 2012 3:41:19 AM PST
Linda K says:
Sorry but did you look in your Archive?
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This discussion

Discussion in:  Kindle forum
Participants:  3
Total posts:  3
Initial post:  Nov 8, 2012
Latest post:  Nov 8, 2012

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