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Customer Discussions > Kindle forum

Kindle fire not playing previously watched Netflix

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Showing 1-20 of 20 posts in this discussion
Initial post: Sep 13, 2012 7:03:03 AM PDT
After 6 months of 'Netflix bliss' when I try to launch previously viewed videos on Kindle Fire the red screen comes up like it's launching the video but after 20 seconds or so goes back to the selection screen. Videos are watchable on home PC's over same wireless network. Problem started roughly week ago.

Posted on Sep 19, 2012 11:31:24 PM PDT
Yes!! I have the exact same issue. I do not understand why netflix doesn't rewind when you reach the end of something.

Posted on Sep 19, 2012 11:35:11 PM PDT
Nathan says:
Same here.

Posted on Sep 20, 2012 12:05:05 AM PDT
Last edited by the author on Sep 20, 2012 12:12:36 AM PDT
I just talked to Netflix customer service. Useless. The representative attempted to tell me that they had made some changes to how "recently watched" works, which require that I watch a TV series in order, and not jump around in the episode list. I told her that was a bug, not how Netflix is supposed to work. She told me she agreed, but would not report the issue to engineering for resolution. I have been able to "fix" my issue by firing up my Wii and playing each episode that I want to watch for a few seconds, and then stopping playback. This appears to reset the counter so I can rewatch the episode on my Fire. Kludgy.

Posted on Sep 20, 2012 12:59:16 AM PDT
I called Netflix customer service again, had a much better experience this time. They say the issue has been reported to engineering, and that they anticipate a resolution within 2 days. I was told to call back if things haven't fixed themselves by then. We'll see. I'll report back with any new info.

In reply to an earlier post on Sep 20, 2012 3:28:23 AM PDT
Thanks Stephen and Nathan. Seems to be working okay now (Sept 20, 2012, 6:00am EST US). Bug timing was suspicious as it happened to me around launch time for new Kindles, and happened only on my kindle, not Win7 pc's, droid, or my wife's iPad.

In reply to an earlier post on Sep 20, 2012 3:28:58 AM PDT
Thanks Stephen and Nathan. Seems to be working okay now (Sept 20, 2012, 6:00am EST US). Bug timing was suspicious as it happened to me around launch time for new Kindles, and happened only on my kindle, not Win7 pc's, droid, or my wife's iPad.

Posted on Sep 27, 2012 2:07:09 PM PDT
Last edited by the author on Sep 27, 2012 2:07:44 PM PDT
Traci Neal says:
I'm having the same problem... still... and it's the 27th. Is there an update?

In reply to an earlier post on Oct 8, 2012 12:34:25 AM PDT
so and so says:
I am having the same problem still and it's October 8th!

Posted on Oct 8, 2012 8:09:35 PM PDT
Aragon says:
I'm having the same issue. I had a similar issue on my pc, but I fixed it by deleting some DRM related file (I forgot the name). It seems as though the issue is related. I hope someone find a solution soon.

Posted on Oct 14, 2012 10:19:22 PM PDT
Having same issue. Still not fixed. Currently trying to load part of episode on my computer to reset counter as suggested. Yep, that worked. Kind of a pain if you ask me. I also have Amazon Prime Instant Video and would be using that instead if they only had the Walking Dead Season 1..... :p

Posted on Oct 15, 2012 10:10:57 AM PDT
Last edited by the author on Oct 15, 2012 10:23:55 AM PDT
S. Blackmon says:
It's very annoying. Even when you've watched the entire season, it doesn't reset things. Just spoke with customer serice...they're 'still working on it'.

Posted on Oct 24, 2012 10:42:43 PM PDT
Allie D says:
Well this sucks. Especially when bf watched all episodes before me.

Posted on Nov 15, 2012 10:39:55 PM PST
Still not fixed. My wife watched the whole series and I'm not able to watch now.


Posted on Nov 15, 2012 10:48:18 PM PST
I don't have this issue.

Posted on Nov 16, 2012 6:14:46 PM PST
Just talked to netflix support again, this time they acknowledged being aware of the issue, but still had no fix or estimate of when it will be resolved. The Rep said engineering started work on it on November 4, but offered no insight into why they didn't start looking into it after my original report on September 19.

Old rocker, how have you managed to avoid this problem? Is there something special about your kfire?

In reply to an earlier post on Nov 16, 2012 6:20:52 PM PST
Luck I guess.

i just got the new 8.9 and was able to pull up and watch series I had already watched. Still works on my old Fire, too.

Posted on Nov 17, 2012 3:15:14 PM PST
David says:
The solution is here:

Posted on Nov 17, 2012 3:27:12 PM PST
Thank you, David.

Posted on Dec 2, 2012 10:16:01 AM PST
Yes, that appears to have fixed it for me. Clear the app data and cache, and then uninstall and reinstall the app. Thought I did that originally, but I guess netflix hadn't published the fix yet. Curious to know whether that worked for others?
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Discussion in:  Kindle forum
Participants:  12
Total posts:  20
Initial post:  Sep 13, 2012
Latest post:  Dec 2, 2012

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