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Kindle Fire and WIFI


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Showing 1-8 of 8 posts in this discussion
Initial post: Dec 28, 2012 10:08:48 AM PST
My Kindle Fire says it is connected to WIFI, but am unable to access the web?

In reply to an earlier post on Dec 28, 2012 10:12:26 AM PST
Last edited by the author on Dec 28, 2012 10:12:37 AM PST
Are you at your home wifi?

Try unplugging your router from the power for 30 seconds, then replug in and let it reset. Then try signing on with your Kindle wifi again

In reply to an earlier post on Dec 28, 2012 10:29:04 AM PST
Thankks Coleen. Did what you said, still says connected, but unable to accesss web. The icon which shows the WIFI symbol has an x under it.

In reply to an earlier post on Dec 28, 2012 10:36:16 AM PST
Ahah! That means that your device is finding your router signal, but your ROUTER is not able to connect to the internet! You have a router problem, not a Kindle problem.

In reply to an earlier post on Dec 28, 2012 10:45:40 AM PST
But my IPAD, desk top and laptop are both able to connect.

In reply to an earlier post on Dec 28, 2012 10:51:57 AM PST
Try telling the iPad to forget the network, then turn it off, not just asleep. Reset the router, then reboot the Kindle. Try again to connect it *before* you turn the iPad on again. If that doesn't resolve it, I'd contact Kindle CS to troubleshoot.

In reply to an earlier post on Dec 28, 2012 11:12:42 AM PST
Jazzy_Jeff says:
How old is your router? Is the firmware up to date on it?

In reply to an earlier post on Dec 28, 2012 11:29:35 AM PST
I'm on wait with Time Warner our provider. I did talk to Amazon CS and they said that it was TW's problem. The router is a Netgear and less than a year old. Thanks
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Discussion in:  Kindle forum
Participants:  5
Total posts:  8
Initial post:  Dec 28, 2012
Latest post:  Dec 28, 2012

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