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Customer Discussions > Kindle forum

Kindle Fire HD Screen Issues?

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Showing 1-25 of 30 posts in this discussion
Initial post: Sep 18, 2012 9:18:25 AM PDT
I just received the Kindle Fire HD yesterday. First of all, I'm really impressed with it. The screen resolution is much better than my iPad 1 or 2. I did notice a couple of things about the screen that I wanted to pass along.

Color Cast: Not sure if this is an "issue". It may be more of a characteristic of the Kindle Fire. However, I noticed the color cast of the Kindle is very "warm" when compared to my iPad 1 (very cool) or iPad 2 (a bit warmer cast than the iPad 1). I posted a video on the Amazon review that shows this. Here is the link:


The other thing I noticed is: My Kindle Fire HD has a lot of "light leakage" around the bezel that affects the screen image quality (IMO). It's really noticeable on a dark scene in a movie or when starting the kindle up (ie when much of the screen is black). The iPad 1 was plagued with this issue. My iPad 1 has a lot if light leakage. My iPad 2 has almost none.

Posted on Sep 18, 2012 5:24:46 PM PDT
onewac says:
I would not hesitate to take or send it back!! There should be no light leakage. I went through 4 iPads before I got one that didn't have that problem. On another note I ended up taking my Fire HD back because the launcher kept freezing up and it was really slow.

Posted on Oct 17, 2012 9:59:32 AM PDT
Brand new Kindle Fire HD. Turned on, beautiful picture, registered-bam colored stripes on screen-no picture. Turned off, charged, waited a few days-still has stripes and no picture.

In reply to an earlier post on Oct 17, 2012 10:12:26 AM PDT
**Meya** says:
Debra, you are answered in your other post on the Kindle Help Forum:

Posted on Oct 17, 2012 10:29:09 AM PDT
jsh1120 says:

Can't really comment on the "color cast." Other than major variations my old eyes don't catch many of the nuances in colors. And even when I do, I often have no major preferences between one or the other. I would say, though, that my KFHD and my iPad 2 appear to be quite similar.

As far as light leakage is concerned, my KFHD has no discernible leakage, at all. Have to admit that I haven't descended into a cavern with a light meter to test it, but in normal use, even in a low light environment, I see no leakage.

I'd agree that you should request a replacement KFHD if your experience differs from this.

Posted on Oct 18, 2012 8:32:28 PM PDT
Stormi says:
screen just goes blank while skype and or web browsing or during netflix this is my second one taking it back tomorrow

Posted on Oct 29, 2012 5:29:26 AM PDT
Last edited by the author on Oct 29, 2012 11:35:45 AM PDT
Ed E says:
I purchased a Kindle Fire HD 7" three days ago.
When I play any video, half of the display is darker than the other half.
No problem with the display when reading a book, magazine, or looking a web page.
I am satisfied except for this issue.
I took it back for an exchange today.
The display on the replacement looks normal while playing a video.

In reply to an earlier post on Nov 5, 2012 8:42:33 AM PST
Amazon says:
Hello Doug, I have the exact same problem: a slight yelloish (warm) color cast (very noticeable when compared to the original Kindle Fire) and some light leak at 2 opposite corners only. I also noticed that when trying to slightly bend the tablet the light leakage can be influenced. This is disappointing because with the old Fire there is nothing you can do externally to affect image quality.
What did you end up doing? Return it?

- Mat

In reply to an earlier post on Nov 5, 2012 8:56:55 PM PST
nan-c says:
Stormi, I am on my second Kindle Fire HD in 2 weeks! Both have had issues of the screen going blank while I am reading it. It has gorgeous color and the resolution is crystal clear, but if they can't get me one that doesn't turn off, (several times in a couple of minutes), I may have to give up on it.

In reply to an earlier post on Nov 5, 2012 10:29:34 PM PST
stop bending it!

In reply to an earlier post on Nov 6, 2012 4:51:09 AM PST

(sorry I can't figure out how to make the accented e appear on the Fire)

In reply to an earlier post on Nov 6, 2012 5:47:41 AM PST
Last edited by the author on Nov 6, 2012 5:49:16 AM PST
Amazon says:
Got it, your comments fully demonstrates your intelligence. This discussion started as somebody having a problem and I do have the exact same problem. A yellowish color cast. Being a photographer I can quite well notice this issue because white balance is always critical when shooting pictures. As Doug's picture shows the Fire HD's white color is actually yellow in comparison to other tablets, the question is whether this is normal or not.
In addition to this as soon as I turned on my Fire HD the first time I immediately noticed in two places (corners) the black color non being uniform, like if there is stress on the screen corner. Smart people try to investigate in order to fix problems, so one of the test I did was to put a slight pressure on the screen. I was surprised to see that this changes the brightness a little in these spots. Just for the sake of comparison I did the same on the original Fire and nothing happens. This to me shows (unless I have a defective device) that the original Fire was sturdier that this new one.
The second issue I'm sure is a defect, but I'm still wondering whether the color cast is normal or not.
So instead of wasting people's time, it would be useful if somebody else having the 2 Fire (Old and HD) could do the same comparison.
Thank you

In reply to an earlier post on Nov 6, 2012 6:06:22 AM PST
dawnsong says:
I do not see any light leakage around the perimeter of my Fire HD.

The HD colors may be slightly warmer than my original Fire, but it is a very, very subtle difference. The comparison is hard to make because the HD display is so much crisper and richer.

Posted on Nov 7, 2012 10:20:19 PM PST
My Fire Fantastic! Sorry to hear you folks are having problems! I suggest you contact CS...

In reply to an earlier post on Nov 8, 2012 1:31:05 AM PST
Amazon says:
@ dawnsong and Barbara:
Thank you for your comments.
You are definitely right, despite the defects my Kindle has, it's hard not to fall in love with the new crisp display. In fact by now I sort of got use of the warm colors, so when I look the original it looks so cool :-)
I then decided to call up the Amazon CS and with no question asked they offered me a replacement.

Thank you Amazon !

Posted on Dec 6, 2012 6:36:25 PM PST
Betzv says:
Has anyone noticed reflection so bad you can't see screen outdoors?

In reply to an earlier post on Dec 6, 2012 6:46:38 PM PST
The Blade says:
It is an LCD screen. Of course you can't see it very well (if at all) outside. That is characteristic of the type of screen used. Just like if you took your TV or computer monitor outside. Same thing.

In reply to an earlier post on Dec 6, 2012 7:09:30 PM PST
Perhaps, but the glossy reflective screen is harder to see see when bright lights are behind you. The matte finish found on many TVs and and monitors won't reflect the glare as bad. I think the glossy screen is nicer under ideal conditions.

Posted on Dec 6, 2012 9:20:03 PM PST
Last edited by the author on Dec 6, 2012 9:27:25 PM PST
FIRST Check Your Settings! Take your finger put at top bring down Settings! Where you see BRIGHTNESS tap on that! Take it OFF Automatic! That gives YOU control on How Bright or Dim you want it to be! I Have No Trouble Reading or Watching a Movies Indoors Or Outside For Reading I have mine set on the Tan color background with the Blackest Settings for the Words.

BTW as for it Timing out while you Read Go into More & Change your Time out/sleep setting. When I read I have mine set at 5 mins [one min was to quick LOL] For Movies I set for Never!

In reply to an earlier post on Dec 7, 2012 11:05:05 AM PST
Migori says:

Posted on Dec 7, 2012 2:32:40 PM PST
Migori says:
Changes made and I have not had any fading/sleeping issues with my KFHD. Thanks.

Posted on Dec 7, 2012 2:52:01 PM PST
glad I could help

Posted on Mar 10, 2013 10:46:55 AM PDT
I'm having an issue with the touch screen on my Kindle fire hd 7".

On battery power it is as if the screen is being randomly touched, firing up all different things, email video, etc. But when connected to the changer it work like normal, like when I first got it.

Anyone else experiencing this issue?

I've have the kindle for about 8 m onths and tried the following;
> Reboot
> Fully discharging and charging the device
> Factory defaults

Posted on Apr 14, 2013 11:31:03 AM PDT
I cannot get it to turn on. it flashes KINDLE FIRE on the screen.....will not turn on. I have unplugged, held start button for 20 seconds. My Dad is a television repairman...he has this ultimate set of tools...I'm thinking of taking it apart?

Posted on Apr 14, 2013 11:35:02 AM PDT
[Deleted by the author on Apr 14, 2013 11:37:54 AM PDT]
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Discussion in:  Kindle forum
Participants:  24
Total posts:  30
Initial post:  Sep 18, 2012
Latest post:  Sep 3, 2014

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