Bought the original Kindle Fire as a Christmas gift for my mother last year. Had to send it back for a replacement maybe 3-4 months ago due to the charging port issue. Well, the same thing happened again this week and as I was out of town I let my mom handle it. Customer service was great as usual, but they did tell her they were sending an "upgraded" version of the Kindle as she had obvious concerns about it happening again.
Kindle came today, the box is new (very sleek btw), but the Kindle appears to be the exact same one. The model numbers match up from her last one to the new one so I'm guessing it's safe to assume it's the same one? Just checking as I know sometimes they switch around internals, but from everything I can tell it's the exact same one as the last two...definitely not the HD and I'm not sure if there's any other version as I'm a Nexus user and don't know all that much about the Fire's.
Any advice on the matter would be appreciated, told her I'd look into it before she re-contacted customer service about the issue. Rather have all our ducks in a row so to speak before we address the whole "sending you an upgraded version" thing. She loves her Kindle, but the whole charging port thing seems to be fairly widespread with the G1's, may have to sell it off and put her on the Nexus if there's no way to upgrade and the issue persists.
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